Unity 4 Pro Beta -- Can't open Unity 4; Says I'm not licensed

Excitedly downloaded the 4 Pro Beta, but now I can't open Unity due to some licensing confusion.

I had the free 3.5 Pro activated, downloaded installed 4.0 beta from the link sent by Unity, and I'm locked out from the word GO.

 

I'm having exactly the same issue under identical circumstances. Unity 4.0 beta 7 for Windows shows a modal dialog "License check" with text, "This prerelease version of Unity 4.0 can only be run by Unity 4.x license holders." No option to activate, just a Quit button. Tried the same thing 2x and then tried a clean install. Same thing every time.

UPDATE: Digging into the engine logs, I'm seeing:
...
LicenseInfo:InitializeProtection
open PACE from our own executable
opened PACE, get info...
checked authorization, authstate=100 r=0
ReadDeveloperData
ReadTokens
...
HackedLicenseCheck: auth e01e931db6293caed2fcc042e1639e93fa3b5155102d0735ffdf674babda266584c34cfc946a3370 - hash bcea2649ba9e444d2d44e9b896a85fc2
HackedLicenseCheck: The requested URL returned error: 400 - 09f2b20a1a21813ec3c5a685c51969d2
HackedLicenseCheck: Not Approved

Could this be a server problem?

 

Having the same problem here, but I'm on Mac.

I've just activated my pro 3.5 license though so I don't know if that created an issue.

3.5 went ok from basic to pro, but 4 gives me the same error :

This prerelease version of Unity 4.0 can only be run by 4.x license holders.

 

Hey Unity folks, please get this fixed?? I've ordered/paid for Unity Pro a couple of weeks back and have been using it just fine, but I just downloaded and installed Unity 4 Pro Beta, and just like the two other people in this thread, I get a licensing error, even though my Unity 3.5.x Pro was licensed and working.... (and BTW, the Unity 4 install upgraded my Unity 3.x, and now I can't use Unity, thanks...)

 

As I understand it, the access to the Unity 4 public beta is for people who pre-order Unity Pro 4.

From https://store.unity3d.com/

Introducing Unity Pro 4
Pre-order Unity Pro 4 to get access to the Unity Pro 4.0 pre-order beta
If you have pre-ordered Unity Pro 4 download it here

When you pre-order Unity 4 you automatically receive Unity 3.5.

If you have pre-ordered pro and still have issues, let us know!

 

I've actually got the download link after I logged in the store so I preordered it. I can even give you the invoice number I got when I purchased the preorder.

And I get this -> This prerelease version of Unity 4.0 can only be run by 4.x license holders.

As I said 3.5.5 pro works fine.

 

Yes, I preordered 4.0 and downloaded from the email link.

 

Same thing here, upgraded to 4.0 about a month ago, reactivated 3.5 and everything was working fine. Today I downloaded and installed the 4.0 beta 7 and I get the same message, "This prerelease version of Unity 4.0 can only be run by Unity 4.x license holders.", and nothing but a Quit button.

UPDATE: The problem seems to be random, I successfully got in once, poked the new Unity a bit, tried again and the error message appeared again.

 

Ok. For you three who have posted, we'll look into this. If anyone else has pre-ordered and is having issues, post with details.

Remember, Unite is in full swing and most of the devs are here. We'll get to this ASAP.

 

I have indeed pre-ordered Unity 4 August 1st, here is a quote from the email/receipt I got from Unity corp:

"Unity Technologies
Thank you for choosing Unity
Omar M----, thank you for pre-ordering Unity 4.0. Your current serial number(s) are valid for both Unity 3.5 and Unity 4.0."

 

Thanks. I'll go see if I can get help at Unite tomorrow.

 

Come on , let us who have bought the Unity4 student version access to the beta to

 

You aren't loosing much to see. Still there are no docs on the new tools and the sample project is the same Angry Bots of Unity 3.

 

There's plenty of stuff to try out, especially mecanim which is pretty simple to use if you've been to the Unite session.

 

Hello.

I am Unity staff member, and based on the data from rtargosz, I have looked up the issue.

On the Unity Beta Download page it says "If you have not yet activated your free Unity Pro 3.5 license that you received when you pre-ordered Unity Pro 4, you might experience a wait time of up to 24 hours to access the pre-order beta".

I suggest that you are being hit by that restriction.

It appears to me that you have installed Unity on your machine today for the first time ever (you may have other computers with Unity 3.x but that doesn't count). The activation data will be synced back to a central database tonight (European time).

Tomorrow, your activation data will present to the server validating your 4.x permissions, and you should be able to try the new features.

If you still have problems, please contact Support.

Thanks!

 

"It appears to me that you have installed Unity on your machine today for the first time ever (you may have other computers with Unity 3.x but that doesn't count)."

Why doesn't tech support ever read the full emails? I've been using Unity 3d Pro v3.x on this machine since August 1st 2012, and until today it worked. I then "upgraded" this exact same machine to v4.0 beta (I ran the installer, this is a Mac), and the error in v4.x appears.

Thanks.

 

Also can't run the Beta.

I have the 4.0 edu license from Studica. Email below.



A troll like error appears in front of you.

 

I think you can't run the beta using educational license.
Probably must be full license.

 

So by owning Unity 4, I'm not a "4x license holder"?

 

unity please confirm or deny?

 

Got it working this morning. I guess I just had to wait...

 

Weird, for me it still doesn't work, have tried again and exact same error...

 

That's surprisingly disappointing. Sorry students, you haz a monies for beta.

 

Hi, I activated my 3.5 license 08-06 for this machine(PC). We purchased and used the 4.0 serial we recieved but the beta still gives me the license error.

Any ideas?

Best Regards,

Kristian
DreamStage AB

 

I got mine working after 8 hours. Downloaded and installed the beta around 5pm EST, worked after 1am.

I had pre-ordered this a month ago and activated the 3.5 Pro keys. So I guessing its just a server issue.

 

At least yours can potentially work, the Edu version pre orders don't get squat.

 

GoCatGo:

PM or Post the bug report case number for best tracking on the issue.

 

I have been waiting since yesterday, and I still can't login either.., same thing with Beta only available for pre-order users (which I'am).
Do I need to activate the 3.x license that was sent to me when I pre-ordered Unity4 ?
I mean, I already have a 3.x license and a Unity license active here, do I need to activate the other one ?

 

Don't call me dude, mind your own life when you don't know the facts. I had posted my CASE NUMBER in the message, to which he replied "Post your case number".

Good luck getting it to work, everyone else. If you have any problems I'm sure superpig will tell you exactly how to handle it.

 

Meh, Unity 4 worked for me, but I decided a new Unity version is a good moment for a fresh windows install.
Now I need to wait until someone resets my activation limit and then I probably need to wait 24 hours again.
I just hope I'll get it up and running again until Ludum Dare this weekend or I can't participate.


How about finally doing something about the install limit? I'm sure it must be annoying to get contacted for these resets, it definitely is for your customers.

 

It's a no go Larus, I still can't launch Unity 4.
Can I send you an email with the serial or something ?

 

Is there a chance it'll work in under 24hrs? I want to use Unity4 at Ludum dare, which will start in 14 hours and I just activated my license. If not, then I'll just start with 3.5 and migrate it.

 

mail sent Larus

 

Having the same problem for the past 4 days. Have submitted a bug report, and have waited for more than 24 hours (obviously) after the Unity 4 installation for it to "activate" my license. Nope, still nothing. Same error "License Check: The prerelease version of Unity 4.0 can only be run by 4.x license holders" ...

 

Thanks for the reply, is a beta for student commercial a possibility?

 

Same here. Got a licensed Update from 3.5 Pro to 4.x Pro and Unity 4 Beta doesn´t let me in. I already wrote an Email to Sales where we bought 3 (!) Pro Licenses but haven´t got an answer yet.
Pls help soon ...

 

Have you followed the link in the auto-reply from sales to the submission form? This will speed things up, as it will target your local sales rep, rather than being dropped in the pool to be sorted.

http://unity3d.com/company/sales

And, at the risk of being annoying, you have activated the 3.5P Pro licenses that came with the new purchases on the machines that you are testing the beta with?

 

Count me in the crowd of the "License Check" failures.

The machine I'm trying to install 4.0 on had 3.5.x installed and activated, it's a full Unity Pro license, and was activated via the internet quite some time ago. I've waited more than 24 hours, but still get the license failure.

I *do* run HostsExpert on my systems (it locks the HOSTS file) as well as Malwarebytes Pro (active protection). I'm wondering if there could be something interfering with the communication with the new license servers(?).

 

Unlikely that they impact it unless you explicitely disallow stuff like akamai and CDNs.

Did you ensure that the license installed and activated on the machine is your Unity 4 pro one? Unity 3.x licenses are invalid in unity 4 as such ownership of a 3.x Pro license would be worthless

 

You are issued a Unity 4.0 license(s) when your pre-order Unity 4.0.

You need to update your Unity 3.5.x licenses with the Unity 4.0 license for the Unity Beta to work.

 

OK - so what I think you're saying is that I need to go to the machine with the 3.5.5 install, go to the help menu, install the new key (which I *thought* was the same number - but maybe it's not), reactivate it, then install 4.0? I'll give that a shot and report back....

 

I'm so sorry. I'm wrong.

It is the same key. I got confused because the Android license changed my iOS license into a combined license.

If you're doing this on Windows for the duration of the install and activation disable your firewall and 'run as administrator' the install process. Then before you run Unity 4 Beta for the first time make sure you allow access through the firewall. I've seen on occasion (but not in a very long time) where the dialogue asking for permission for the App to have access to the internet doesn't 'pop' up. That is why I just use the Windows 7 / Windows 8 standard security suite / firewall nowadays.

Check the 'Events' viewer for errors regarding Unity. On the osX open your Console and check those logs for errors.

I did not disable the Windows Firewall but when asked for the 1st time running the Unity 4 Beta I allowed access both on Public and Private networks to the Internet (say at home and at the library).

Is it my imagination is is Unity 4 Beta 7 alot faster then Unity 3.5.5.f3?!

 

bumping this question... shameless.