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Bug Unity 2021.2. 0b1 does not start

Discussion in '2021.2 Beta' started by ProGameDevUser, Jun 27, 2021.

  1. ProGameDevUser

    ProGameDevUser

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    Hello everyone, I have installed Unity 2021.2. 0b1 via Unity hub, however, after installation, I ran into the problem that unity does not start in any way, no matter what I do, when I try to open a project in it or create a new one, just the download icon appears instead of the cursor for 5 seconds and disappears, it is also not in the processes, what should I do? I tried to reinstall and move it to other folders, run it as an administrator, all in vain (((Other versions of unity work perfectly, what could be the matter?
     
    EvOne likes this.
  2. taramika

    taramika

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    Same problem.
    win7.
     
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  3. Vetlo

    Vetlo

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    win7 crash editor
     

    Attached Files:

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  4. ProGameDevUser

    ProGameDevUser

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    I also have windows 7 :D, is this really the reason?..
     
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  5. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    Can anyone that is running into this post their editor log?
     
  6. ProGameDevUser

    ProGameDevUser

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    Alas, when creating a project version 2021.2, log files are not created and there is no failure, it simply does not start. I will also add that after trying to start and re-enter the Unity Hub, the created project is not there, it is deleted automatically :O
     

    Attached Files:

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  7. Tautvydas-Zilys

    Tautvydas-Zilys

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    Can you try starting Unity directly via Unity.exe and tell me what happens? We tried it on two separate Windows 7 installs and cannot reproduce the issue, so I'd like to figure what's different between our setups and yours.
     
  8. ProGameDevUser

    ProGameDevUser

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    Yes, no problem, I recorded a video for clarity, absolutely nothing happens when trying to launch
     
  9. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    Can you configure your computer for application crash dump capture like outlined here? https://docs.microsoft.com/en-us/windows/win32/wer/collecting-user-mode-dumps

    Use the dumptype 2 (full dump).

    Once configured, run Unity like you did in that video and wait around a minute. A dump should appear in the folder you specified in the registry (make sure that folder exists prior to starting Unity). Then compress it to zip/7z. upload it to google drive/dropbox/whatever else and PM me a link to it.
     
  10. ProGameDevUser

    ProGameDevUser

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    Okay, I'll try to do it
     
  11. ProGameDevUser

    ProGameDevUser

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    https://drive.google.com/file/d/1Xz8fS4elrCDWltPz8BJvpHPd2Bc0ImF5/view?usp=sharing
    I upload it on Google drive, because its size exceeds the maximum available on the forum
     
  12. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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  13. ProGameDevUser

    ProGameDevUser

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    The installation indicates that the update is not applicable to this computer, there are no notifications in Unity Hub, so it's just about the old Windows and this update??
     
  14. Tautvydas-Zilys

    Tautvydas-Zilys

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    I'm not sure at this point.. it could be the update is installed. Does Windows Update offer you any updates?

    Something wrong seems to be happening to the Visual C++ runtime at initialization time: it encounters a fatal error. I do not understand why it does that, but it might be worth trying to reinstall it and seeing if it fixes it: https://support.microsoft.com/en-us...-package-d8ccd6a5-4e26-c290-517b-8da6cfdf4f10 (you want vcredist_x64.exe).
     
  15. ProGameDevUser

    ProGameDevUser

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    Alas, reinstalling Visual C ++ did not give any effect, windows updates are disabled and I haven't received them for a very long time, is that the point?
     
  16. Tautvydas-Zilys

    Tautvydas-Zilys

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    It's possible, but I can't say that for certain. I've tested Unity on Windows 7 Service Pack 1 with only the update that I linked above installed (and no other updates), and it seemed to work fine.

    I assume the same thing happens if you open Unity regularly (rather than running it via "Run as Administrator")?

    Would you be able to submit a bug report via the Unity bug reporter? Since you cannot launch Unity, you could manually launch it by going into the Unity installation directory: there should be folder named BugReporter and inside of it, UnityBugReporter.exe. It will collect information about the system so that we might better try to recreate your environment. Feel free to mention this forum thread when reporting the bug.
     
  17. ProGameDevUser

    ProGameDevUser

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    I need to send a request through the bug reporter with my email address and wait for a response to it, right?
     
  18. Tautvydas-Zilys

    Tautvydas-Zilys

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    Correct. It should send you a 7 digit case number which can you post here.
     
  19. Gokcan

    Gokcan

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    Hi @Tautvydas-Zilys
    I have same problem. Double clicking .exe does not open unity launcher. Actually does nothing on my pc. Opening it through launcher also does nothing... Same was happening me with 2019.x but it was fixed somehow
     
  20. Tautvydas-Zilys

    Tautvydas-Zilys

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    Does the Unity hub work? Are you on Windows 7 too?
     
  21. Gokcan

    Gokcan

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    I can not start it from hub as well. No I am on windows 10
     
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  22. id0

    id0

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    Same problem. Everything worked fine, but suddenly all versions of unity 2021.2 stopped working, just like that they crashed. Tried reinstalling unity, reinstalling windows but no luck. Unity 2021.1 is working fine.

    Only windows error appear

    Code (JavaScript):
    1. Сигнатура проблемы:
    2.   Имя события проблемы:    APPCRASH
    3.   Имя приложения:    Unity.exe
    4.   Версия приложения:    2021.2.0.44303
    5.   Отметка времени приложения:    61138840
    6.   Имя модуля с ошибкой:    ntdll.dll
    7.   Версия модуля с ошибкой:    6.1.7601.24441
    8.   Отметка времени модуля с ошибкой:    5cb9356e
    9.   Код исключения:    c0000005
    10.   Смещение исключения:    000000000006b5cb
    11.   Версия ОС:    6.1.7601.2.1.0.256.48
    12.   Код языка:    1049
    13.   Дополнительные сведения 1:    d399
    14.   Дополнительные сведения 2:    d399263534a76788c2bb1b7078a768c6
    15.   Дополнительные сведения 3:    1970
    16.   Дополнительные сведения 4:    1970acaea2c26398c4f5fb2c60e56dc4
     
    Last edited: Aug 25, 2021
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  23. Tautvydas-Zilys

    Tautvydas-Zilys

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  24. id0

    id0

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  25. Tautvydas-Zilys

    Tautvydas-Zilys

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    EvOne and id0 like this.
  26. KAW0

    KAW0

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    I have this problem too. It's just a theory, but maybe the problem is with non-english Windows?
    I have a Polish-language Windows, and I can see that the problem also applies to a person with Russian-language Windows.
     
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  27. EvOne

    EvOne

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    yes - Win7, Russian - same editors crash with beta 2021.2
    when Unity 2021.1 - work fine (same as all Unity versions before)

    2021-08-31_23-27-32.png
     
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  28. taramika

    taramika

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    Yes, Japanese Win7.
     
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  29. taramika

    taramika

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    It started up fine on b10.
    Thank you.
     
  30. id0

    id0

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    Yes, beta 10 is started for me too, thank you.
     
  31. KEngelstoft

    KEngelstoft

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    I am happy that it works! Now we have to figure out which change on our side made it work again.
     
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  32. ProGameDevUser

    ProGameDevUser

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    2022.1 alpha also works and it is very pleasing)
     
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  33. EvOne

    EvOne

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    Wow!
    - 2021.2.0b11 - now run! :) Yes!!! -Bi-i-ig Thanks!

    but... where my UI icons now?..:D
    2021-09-14_11-02-55.png
     
  34. luoweihong

    luoweihong

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    My Unity 2021.2.0f1c1 always crash when i open a project, it crash anytime when show the toolbar repaint or sceneview repaint
     
  35. ProGameDevUser

    ProGameDevUser

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    What is the windows version?)
     
  36. Gokcan

    Gokcan

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    Guys, I am at windows10 and I cannot start 2021.2. Can you please help me!!!
     
  37. EvOne

    EvOne

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    2021.2.0f1 - Same crash. Again. :(

    2021.2.0b11 - 14 - works. Without some UI Icons, but without crash at start Editor.
    And now it started again :(
     
  38. darquan0

    darquan0

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    Just tried updating to 2021.2.0f1 from 2021.1.25 -- and it crashes on start. Even from direct editor launch, not hub.
    Win7x64.
     
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  39. xpachin

    xpachin

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    mine crashes at start too. i have win 7 spanish language
     
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  40. Gokcan

    Gokcan

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    Hi @Tautvydas-Zilys

    What should I do? I confirm double clicking unity.exe does not start unity hub as video posted above. I am at windows 10.
     
  41. Cloud_Sky

    Cloud_Sky

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    2021.2.0b1 worked fine for me. I was excited when I saw 2021.2.0f1 without "beta" label, but then it turned out to crash on start up (both from hub and when started on its own). mah disappoint is immeasurable.
    Russian win7 here
     
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  42. LeonhardP

    LeonhardP

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  43. Tautvydas-Zilys

    Tautvydas-Zilys

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    Can you also capture a dump file using the instructions I outlined above and send it to me to make sure you're facing the same issue?
     
  44. Gokcan

    Gokcan

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    I couldnt generate a dump file...
     
  45. Tautvydas-Zilys

    Tautvydas-Zilys

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    Can you elaborate on that? Which step are you getting stuck at?
     
  46. Gokcan

    Gokcan

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    I am doing everything stated on the post. However, I couldnt see any file generated
     
  47. Tautvydas-Zilys

    Tautvydas-Zilys

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    Can you show how you configured the registry keys? Does the folder you set it to generate files in exist?
     
  48. Nest_g

    Nest_g

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    Same problem, Unity 2021.2.0 f1 crash on startup in Windows 7 in spanish, any solution?

    Update: I install the windows english language pack and the problem continues.
     
    Last edited: Nov 2, 2021
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  49. Nomex

    Nomex

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    I have the same crash on startup. Unity 2021.2.0f1. Win7x64 (English language). On crash Unity shows 2 identical messages (with different Exception Codes) and 2 crash dumps are created:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Unity.exe
    Application Version: 2021.2.0.61932
    Application Timestamp: 61727ca9
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.1.7601.24545
    Fault Module Timestamp: 5e0eb67f
    Exception Code: c0000005
    Exception Offset: 000000000006b4eb
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: d399
    Additional Information 2: d399263534a76788c2bb1b7078a768c6
    Additional Information 3: 2926
    Additional Information 4: 292619121741ae17385069ad79736014

    With this dump created: https://www.dropbox.com/s/xly809a54cexhgu/Unity.exe.11188.dmp?dl=0
    And after I close the first message, this one appears:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Unity.exe
    Application Version: 2021.2.0.61932
    Application Timestamp: 61727ca9
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.1.7601.24545
    Fault Module Timestamp: 5e0eb67f
    Exception Code: c000041d
    Exception Offset: 000000000006b4eb
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: 0b07
    Additional Information 2: 0b074443d1cee080d1bc6c418445e9bb
    Additional Information 3: f414
    Additional Information 4: f4140d8e687f40065378ee2f6cc59eb2

    With this dump created: https://www.dropbox.com/s/1i4bw4b7kegvuod/Unity.exe(1).11188.dmp?dl=0

    Tried 2021.2.0b16 version and it also crashes at startup. Versions 2021.2.0b14 and 2021.2.0b15 work fine.
     
    Last edited: Nov 2, 2021
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  50. Gokcan

    Gokcan

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    Dump.PNG