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Unity 2018.2.7f1 Windows standalone crash on first run - UnityPlayer.dll caused an Access Violation

Discussion in 'Editor & General Support' started by Twice-Circled, Sep 17, 2018.

  1. Twice-Circled

    Twice-Circled

    Joined:
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    Hi there, I've had this crash report from a single customer. Here's the top bit of the output_log.txt. The entire crash report including dump and error.log is attached.

    UnityPlayer.dll caused an Access Violation (0xc0000005)
    in module UnityPlayer.dll at 0033:4904a1de.

    Error occurred at 2018-09-14_201350.
    C:\Program Files (x86)\Steam\steamapps\common\Megaquarium\Megaquarium.exe, run by tempe.

    24% physical memory in use.
    32702 MB physical memory [24693 MB free].
    86 MB process peak paging file [81 MB used].
    63 MB process peak working set [59 MB used].
    System Commit Total/Limit/Peak: 12376MB/37566MB/23849MB
    System Physical Total/Available: 32702MB/24693MB
    System Process Count: 220
    System Thread Count: 3349
    System Handle Count: 102130
    Disk space data for 'C:\Users\tempe\AppData\Local\Temp\Twice Circled\Megaquarium\Crashes\Crash_2018-09-15_001348747\': 279661469696 bytes free of 1049620377600 total.

    Read from location 000000000000000E caused an access violation.

    I've tried all the usual things: check folder permissions, disable antivirus, update graphics drivers, check folder permissions but nothing has worked so far.

    I'm not that experienced looking into .dump files, wonder if someone from the Unity team could point me in the right direction.

    I haven't upgraded to Unity 2018.2.8 yet because I've just released the game and I'm a firm believer in if it ain't broke don't fix it. However if you think it might help let me know.

    Thanks for any light you can shed on the issue,

    Tim
     

    Attached Files:

  2. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    "This is a bug in Unity. Here's the reconstructed callstack:

    Code (csharp):
    1.      UnityPlayer.dll!__crt_strtox::parse_integer<unsigned long,__crt_strtox::c_string_character_source<wchar_t> >(__crt_locale_pointers * const locale, __crt_strtox::c_string_character_source<wchar_t> source, int base, const bool is_signed) Line 208   C++
    2.      [Inline Frame] UnityPlayer.dll!__crt_strtox::parse_integer_from_string(const wchar_t * const) Line 1828   C++
    3.      UnityPlayer.dll!wcstoul(const wchar_t * string, wchar_t * * end_ptr, int base) Line 262   C++
    4. >   UnityPlayer.dll!GetDisplayAdapterPropertyWMI(const DXGI_ADAPTER_DESC & adapterDesc, const wchar_t * attribName, tagVARIANT * retValue) Line 140   C++
    5.      UnityPlayer.dll!windriverutils::GetDisplayDriverVersionString(int adapter, core::basic_string<char,core::StringStorageDefault<char> > & driverVersion) Line 202   C++
    6.      UnityPlayer.dll!GraphicsCaps::InitD3D11() Line 227   C++
    7.      UnityPlayer.dll!CreateD3D11GfxDevice() Line 652   C++
    8.      UnityPlayer.dll!CreateClientGfxDevice(GfxDeviceRenderer renderer, GfxCreateDeviceFlags flags) Line 104   C++
    9.      UnityPlayer.dll!CreateGfxDevice(GfxDeviceRenderer api, GfxCreateDeviceFlags flags) Line 493   C++
    10.      [Inline Frame] UnityPlayer.dll!CreateGfxDeviceFromAPIList(GfxCreateDeviceFlags) Line 542   C++
    11.      UnityPlayer.dll!InitializeGfxDevice() Line 607   C++
    12.      UnityPlayer.dll!InitializeEngineGraphics(bool batch) Line 280   C++
    13.      UnityPlayer.dll!PlayerInitEngineGraphics(bool batchmode) Line 431   C++
    14.      UnityPlayer.dll!UnityMainImpl(HINSTANCE__ * hInst, HINSTANCE__ * hPrev, wchar_t * szCmdLine, int nCmdShow) Line 1309   C++
    15.      UnityPlayer.dll!UnityMain(HINSTANCE__ * hInst, HINSTANCE__ * hPrev, wchar_t * szCmdLine, int nCmdShow) Line 1471   C++
    Looks like we are trying to extract driver version from WMI, and we crash while parsing "PNPDeviceID" property of the graphics card. We expect "SUBSYS_" string to be part of that device id and it's not, so we crash when indexing a null pointer (0xE is 14, which means we're accessing the 8th character).

    Unfortunately I don't know if this can be worked around on your side. I'd advice the user to reinstall graphics drivers (that might fix it).

    In either case, could we get a bug report on this? Repro project isn't necessary, just attach the dump file. It's more than enough to see where the bug lies. When you report the bug, include a link to my post in it.
     
    Mauri and mrleerman like this.
  3. Twice-Circled

    Twice-Circled

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    Thank you very much for the swift and informative reply. I will let the user know what the state of things is. They have already tried updating their drivers, but I will advise a full reinstall to see if that helps.
     
  4. pawfessor-fluff

    pawfessor-fluff

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    For what it's worth: I just had this problem today and it was because of a second (virtual) video adapter, used by a remote access application. I removed that virtual adapter from DeviceManager/Display adaptors and this has fixed my issue.
     
  5. Tautvydas-Zilys

    Tautvydas-Zilys

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    Can you by any chance share the name of the remote access application that installed that adapter? It would help us confirm the issue is actually fixed when we go in there and fix it.
     
    mrleerman likes this.
  6. pawfessor-fluff

    pawfessor-fluff

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    Matt_J_Harris and Francis89074 like this.
  7. gcoulby_unity

    gcoulby_unity

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    Can confirm I have had this issue, but it actually caused every game that uses UnityPlayer.dll to crash. Uninstalled Citrix Workspace and it worked immediately!
     
  8. Francis89074

    Francis89074

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    Uninstalling Citrix Workspace worked for me, I guess I'm not working from home anymore :)
     
  9. Matt_J_Harris

    Matt_J_Harris

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    This problem bit me shortly after midnight. Citrix updated on Friday; I rebooted this morning and got the error message.

    Spent 2 1/2 on the phone with Dell trying to fix this in addition to all of the time I spent on my own.

    Thank you very much for posting this.
     
  10. Tautvydas-Zilys

    Tautvydas-Zilys

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    By way, we're working on fixing this. This is 100% on us, and I'll make sure we backport the fix to all supported releases.
     
  11. bryku78

    bryku78

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    I had this problem since updating to workspace, all my games that where unity start crashing. I have used citrix receiver remover utility as I could not uninstall it, but all the games where still crashing. only when I discovered this post it took me in to right direction as I had secondary display installed in device manager. I have uninstalled it and all games are working now.
     
  12. rtm223

    rtm223

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    We've just had this same crash reported by a user on 2017.4.8f1. Will the fix be backported to the 2017 LTS release and is there a convenient way to subscribe to the bug and see more info (i.e. affected hardware / system setups) and get notified when it is fixed? Thanks!
     
  13. Tautvydas-Zilys

    Tautvydas-Zilys

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    I am in process of backporting it. I'll post in this thread once I'm done.

    I will backport it to 2017 LTS.
     
  14. Andrew-Garrison

    Andrew-Garrison

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    Will this make it into 2018.2 as well? If so, what version? Thanks!
     
  15. Tautvydas-Zilys

    Tautvydas-Zilys

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    Yes, it actually landed to 2018.2.17f1 on Friday. Still not sure which 2017.4 version it will land in.
     
  16. Tautvydas-Zilys

    Tautvydas-Zilys

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    It also just landed to 2017.4.16f1.
     
  17. TheDakk

    TheDakk

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    Came across this issue today when installing Legends of Aria. This issue is due to Citrix Casting in the new Workspace Hub feature added to the Citrix Workspace recently.

    Uninstall Citrix Workspace and Re-Install it from Command Prompt using the following command:

    CitrixWorkspaceApp.exe ADDLOCAL=ReceiverInside,ICA_Client,AM,SELFSERVICE,DesktopViewer,Flash,Vd3d,WebHelper,BrowserEngine

    (there's a space after the executable name like a typical parameter)

    This will install Citrix Workspace without Workspace Hub which has the Citrix Casting driver causing the crashing.

    I have 10+ years Citrix Engineering experience. Happy Gaming!
     

    Attached Files:

  18. kexar66

    kexar66

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    For me its still crashing on a build from 2018.2.17f1. No Citrix installed.
     
  19. Tautvydas-Zilys

    Tautvydas-Zilys

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    Are you sure you're facing the same crash?
     
  20. abarancy

    abarancy

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    Hm..Please understand that my English is not enough. My test PC had two monitors. And of course, when you look at the window display settings, the main monitor is designated as 1, and the extended monitor as 2. At this time, there was no crash of UnityPlayer.dll. Then I tried to update Windows this time, and then there was a crash. I tried several ways, but I could not solve it, so I looked at the display settings by chance. I removed the extended monitor and ran the window again, and the crash was gone again. It seems that the expended monitor does not support graphics card support. I hope it helps.
     
  21. joe78man

    joe78man

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    Hello. This is the crash log of Terratech:

    TerraTech [version: Unity 2017.4.1f1 (9231f953d9d3)]

    UnityPlayer.dll caused an Access Violation (0xc0000005)
    in module UnityPlayer.dll at 0033:d5fa1d56.

    Error occurred at 2019-01-01_154250.
    D:\Steam\steamapps\common\TerraTech Beta\TerraTechWin64.exe, run by FX-8350.
    72% memory in use.
    8093 MB physical memory [2246 MB free].
    16183 MB paging file [7483 MB free].
    8388608 MB user address space [8384294 MB free].
    Read from location ffffffff caused an access violation.

    Context:
    RDI: 0x000000f5 RSI: 0x00000005 RAX: 0x000002b9
    RBX: 0x0a659710 RCX: 0x0a659780 RDX: 0xd6a8d348
    RIP: 0xd5fa1d56 RBP: 0x002dd760 SegCs: 0x00000033
    EFlags: 0x00010246 RSP: 0x002dd5f0 SegSs: 0x0000002b
    R8: 0x00000000 R9: 0x002de0f0 R10: 0xd6a0a004
    R11: 0x002de0f8 R12: 0x002de868 R13: 0x002de0f0
    R14: 0x04943740 R15: 0x00000000
    ...

    I don't have citrix installed so I wonder if there is anything I can do from my end. I'm willing to try anything you guys think might be interesting to try, I work at IT so I'm open to test or check anything

    Thanks
     
  22. Tautvydas-Zilys

    Tautvydas-Zilys

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    Can you try opening the generated dump in Visual Studio and paste the callstack?
     
  23. KingofBeast

    KingofBeast

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    TerraTech doesn't use a version of Unity that includes the fix mentioned in this thread. They'd have to update to a newer version of the engine to include it. I have mentioned this to them on their forums already, though.
     
  24. V0odo0

    V0odo0

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    Have similar issue on different machines. Is there any updates on this?
     
  25. jandd661

    jandd661

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    My hero! +1
     
    Wild-Factor likes this.
  26. taclane

    taclane

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    Thanks TheDakk! That's a much more elegant solution than downgrading or manually deleting the conflicting drivers.
     
  27. rukkulakki

    rukkulakki

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    You my friend are a life saver! I need the Citrix for some of my clients, so I had settled on just not being allowed to play some of the games. Now I can do both :)


    @Tautvydas-Zilys You can recreate the problem by installing the Citrix Workspace1812, and then install Fallout Shelter from Steam. It will crash on startup with a regular Citrix install, but works with TheDakk's solution
     
  28. hanklord

    hanklord

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    Is this bug fixed in Unity 2017.4.20f2 ? I meet the same bug after a long time play of our build game.

    here is the log

    UnityPlayer.dll caused an Access Violation (0xc0000005)
    in module UnityPlayer.dll at 0033:ddf5ced0.
    Error occurred at 2019-02-20_062912.
    .
    41% memory in use.
    16337 MB physical memory [9556 MB free].
    16337 MB paging file [8 MB free].
    134217728 MB user address space [134205725 MB free].
    Read from location fffffff0 caused an access violation.
     
    Last edited: Feb 22, 2019
  29. raziel974

    raziel974

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    i have the same bug and can't found a fix... (in all unity game)
     
  30. billlagr

    billlagr

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    I was having this issue as well - I tried a few Unity games (eg Cities - Skylines, Fallout Shelter, etc) and they all crashed. After removing Citrix, they worked as normal. I require Citrix for work, so uninstalling was not an option. What I did find though is that there's a Citrix Workspace in the Windows Store - to quote the Citrix website -

    "Universal Citrix Workspace App is a new Citrix Workspace App client build on the Universal Windows Platform. With that single Citrix Workspace App package available in the Windows Store, we can reach a variety of users using Windows 10 PCs, tablets, phones, Surface Hub and even LoT devices like the Raspberry Pi
    It is available via the Windows Store."

    I installed this Windows Store version, and no more crashes, and Citrix works just as expected as well.

    As with all these things, YMMV
     
    prestochangeo1 and taclane like this.
  31. taclane

    taclane

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    The Windows Store version doesn't install the virtual display drivers because it doesn't have the Casting feature the uses them.

    Uninstalling, and then reinstalling the UWP version from the Windows Store may be the best solution for now, and shouldn't require additional fixing next time Citrix pushes an update.

    Source: Citrix Workspace app for Windows - Configure
     
  32. raziel974

    raziel974

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    well when you don't have citrix install idk where to found a fix^^
     
  33. jonatan123mx

    jonatan123mx

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    Hola tengo este error y yo no utilizo ningún programa de Citrix ni nada por el estilo solo aparece cuando inicio el juego robocraft hay alguna solución diferente que funcione?
     
  34. threeguysgamestudio

    threeguysgamestudio

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    This is also still a problem for me, running Unity 2018.3.5f1

    No Citrix.

    Running Windows 7 (64 bit) with dual displays:

    The rest of the file is attached...
     

    Attached Files:

    chaseholton likes this.
  35. chaseholton

    chaseholton

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    Yeah my windows builds and gameplay in editor crash immediately, same access violation.
    I put Unity 2019.3 on my windows machine, along with my project. Crashes abound. Builds or editor, it crashes whenever I go to the next scene in the game.

    2019.3 on MacOS,
    no crashes in editor,
    no crashes in MacOS builds,
    no crashes on iOS builds.
    It’s the most bizarre bug I’ve ever encountered in my 10 years working with Unity.
     
  36. bop99999

    bop99999

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    Hey there having the same problem if citrix workspace app 1911 is installed. My steam games crahes like this. How can i fix them? Need both working , citrix and the games.

    Unity Player [version: Unity 5.6.5f1_2cac56bf7bb6]

    FC_64.exe caused an Access Violation (0xc0000005)
    in module FC_64.exe at 0033:cb3d6337.

    Error occurred at 2020-03-01_065322.
    C:\Program Files (x86)\Steam\steamapps\common\FortressCraft\64\FC_64.exe, run by XXXXX.
    25% memory in use.
    16320 MB physical memory [12103 MB free].
    18752 MB paging file [12691 MB free].
    134217728 MB user address space [134213237 MB free].
    Read from location 0000000e caused an access violation.
     
  37. threeguysgamestudio

    threeguysgamestudio

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    Just want to keep bumping this - seems like a pretty big future problem as dual monitor setups are getting more and more common. I've confirmed this same thing happens on a few dual monitor setups, but not on single monitor ones.
     
  38. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    This is not a known issue. Please report a bug if you can reproduce it!
     
  39. philc_uk

    philc_uk

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    Yeah im getting crash on a release build, with no debugging (seems to be more stable with debug):


    My Game [version: Unity 2017.4.31f1 (9c8dbc3421cb)]

    UnityPlayer.dll caused an Access Violation (0xc0000005)
    in module UnityPlayer.dll at 0033:44579b22.

    Error occurred at 2020-03-26_094346.

    87% memory in use.
    16234 MB physical memory [1996 MB free].
    40810 MB paging file [9324 MB free].
    134217728 MB user address space [134205577 MB free].
    Write to location 000000a4 caused an access violation.

    Context:
    RDI: 0x50cd1798 RSI: 0x69f6c9e0 RAX: 0x00000001
    RBX: 0x3ff4b680 RCX: 0x00000000 RDX: 0x00000008
    RIP: 0x44579b22 RBP: 0x845ef8c0 SegCs: 0x00000033
    EFlags: 0x00010202 RSP: 0x845ef7b8 SegSs: 0x0000002b
    R8: 0x69f6c9e0 R9: 0x69a5bcb0 R10: 0x00000001
    R11: 0x6416d810 R12: 0x69f6f600 R13: 0x69f6f4b0
    R14: 0x00000067 R15: 0x69f68060

    Bytes at CS:EIP:
    80 a1 a4 00 00 00 00 c3 cc cc cc cc cc cc 48 89

    Stack:
    0x845ef7b8: 44539dff 00007ffd 3ff4b680 000001de ..SD.......?....
    0x845ef7c8: 00000067 00000000 69f6c9e0 000001dd g..........i....
    0x845ef7d8: 6986e120 000001dd 00000000 00000000 ..i............
    0x845ef7e8: 00000001 00007ffd 00000000 00000000 ................
    0x845ef7f8: 00000000 00000000 00000000 00000000 ................
    0x845ef808: 00000000 00000000 69f68060 000001dd ........`..i....
    0x845ef818: 00000001 00007ffd 0000012b 00000000 ........+.......
    0x845ef828: 00000136 00000000 69f6f4b0 000001dd 6..........i....
    0x845ef838: 00000001 ffffffff 0000012b 00000000 ........+.......
    0x845ef848: 00000136 00000000 ffffffff 00000000 6...............
    0x845ef858: 1472a048 000001de 00000000 00000000 H.r.............

    (Some more from the logs)

    ========== OUTPUTING STACK TRACE ==================

    ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFD44539DFF)
    0x00007FFD44539DFF (UnityPlayer) (function-name not available)
    ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFD4410AEB6)
    0x00007FFD4410AEB6 (UnityPlayer) (function-name not available)
    ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFD44257BFD)
    0x00007FFD44257BFD (UnityPlayer) (function-name not available)
    ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFD447F9764)
    0x00007FFD447F9764 (UnityPlayer) (function-name not available)
    ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFD447F8B3A)
    0x00007FFD447F8B3A (UnityPlayer) (function-name not available)
    ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFD447FB0EC)
    0x00007FFD447FB0EC (UnityPlayer) (function-name not available)
    0x00007FFD447FB2DB (UnityPlayer) UnityMain
    ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FF771E213EE)
    0x00007FF771E213EE (MyGame) (function-name not available)
    0x00007FFDCE317BD4 (KERNEL32) BaseThreadInitThunk
    0x00007FFDCF08CED1 (ntdll) RtlUserThreadStart

    ========== END OF STACKTRACE ===========

    I am using laptop/external monitor..
     
    Last edited: Mar 26, 2020
  40. philc_uk

    philc_uk

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    After looking at the unity editor source code, and getting it to crash while attached to the debugger, I can see it crashes trying to update the mechanim avatar memory (in the editor runtime c++ this is). now in my c# code, I am destroying an animator component.. after just disabling it, the editor seems to be more stable, but I will continue to test this. Either way, I have sent off several bug reports, including screenshots of the call stack showing the unity editor crashing call stack. I dont have the exact matching version but I bet its very close, and the c++ is definatly not checking the memory is valid before updating it, hence the total exit and access violation is a weird low address.
     
  41. mxl001

    mxl001

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    May 28, 2020
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    [version: Unity 2018.4.7f1_b9a993fd1334]

    UnityPlayer.dll caused an Access Violation (0xc0000005)
    in module UnityPlayer.dll at 0023:7a82e97e.

    i have the same problem..
     
  42. MattAPD

    MattAPD

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    Jan 13, 2020
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    2 years later and this is still an issue. Come on unity!
     
  43. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    It's not. It got fixed 2 years ago.
     
  44. Yomagam

    Yomagam

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    Aug 28, 2020
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    Hi!

    I'm not sure if it manifests in other ways or devs are using older Unity versions, but I ran into this issue twice.. Someone did have a user side solution though, reinstalling citrix with the flag:
    CitrixWorkspaceApp.exe ADDLOCAL=ReceiverInside,ICA_Client,AM,SELFSERVICE,DesktopViewer,Flash,Vd3d,WebHelper,BrowserEngine

    https://steamcommunity.com/app/1332470/discussions/0/2914346777810918942/

    I'm posting this here for the poor souls who still stumble upon similar issues and devs/support persons to have it handy when someone who works from home complains.
     
  45. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    Yeah it looks like that game was made with Unity 2018.2.1 and it was fixed in Unity 2018.2.17. The devs have to rebuild the game with a newer version of the engine to resolve it.
     
  46. Logicnr3

    Logicnr3

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    Aug 30, 2020
    Posts:
    1
    I have the same problem on Steam with Audiosurf and HumanFallFlat. But the error message is a little different.
    (only Audiosurf crashes 2 secs after start)

    I could solve the issue on HumanFallFlat with the startoption "-force-glcore" but this does not work for Audiosurf. Also other options i searched online didnt work and i never used/installed citrix before.

    (only showing errors from Audiosurf in this post)
    ==== CRASH-HANDLER ====

    Audiosurf 2 [version: Unity 2017.4.37f1 (78b69503ebc4)]

    UnityPlayer.dll caused an Access Violation (0xc0000005)
    in module UnityPlayer.dll at 0023:101d9cb6.

    Error occurred at 2020-08-30_165752.
    C:\Program Files (x86)\Steam\steamapps\common\Audiosurf 2\Audiosurf2.exe, run by Logic.
    37% memory in use.
    0 MB physical memory [0 MB free].
    0 MB paging file [0 MB free].
    0 MB user address space [3612 MB free].
    Write to location 00000000 (...0035 for HumanFallFlat) caused an access violation.

    Context:
    EDI: 0x00000004 ESI: 0x00000000 EAX: 0x0000000c
    EBX: 0x00000001 ECX: 0x04a5bef0 EDX: 0x00000000
    EIP: 0x101d9cb6 EBP: 0x0b40e650 SegCs: 0x00000023
    EFlags: 0x00010202 ESP: 0x0b40e648 SegSs: 0x0000002b

    Bytes at CS:EIP:
    66 89 50 f4 83 c6 04 8d 4a 01 66 89 48 f6 8d 4a

    Stack:
    0x0b40e648: 0d41e560 00000004 0b40e674 101d5ef6 `.A.....t.@..^..
    0x0b40e658: 00000000 00000000 00000004 04a5bef0 ................
    0x0b40e668: 0d41e560 03ffd7b0 03ffd7b0 0b40e68c `.A...........@.
    0x0b40e678: 101d832d 04a5bef0 04a5bee0 00000001 -...............
    0x0b40e688: 00002701 0b40e6c4 102ea8c7 04a5bef0 .'....@.........
    0x0b40e698: 00000004 00000000 06c3ecc0 00002778 ............x'..
    0x0b40e6a8: 04a540c0 3f800000 00000000 c2c80000 .@.....?........
    0x0b40e6b8: 0b40fb8c 04007450 03ffd7b0 0b40fb8c ..@.Pt........@.
    0x0b40e6c8: 106edf0e 04a540c0 06c3ecc0 00000000 ..n..@..........

    ==== OUTPUT-LOG ====

    Initialize engine version: 2017.4.37f1 (78b69503ebc4)
    GfxDevice: creating device client; threaded=1
    Direct3D:
    Version: Direct3D 11.0 [level 11.0]
    Renderer: NVIDIA GeForce GTX 850M (ID=0x1391)
    Vendor: NVIDIA
    VRAM: 3072 MB
    Driver: 27.21.14.5206
    Default GameObject BitMask: UI already registered
    (Filename: Line: 122)

    Begin MonoManager ReloadAssembly
    - Completed reload, in 0.153 seconds
    <RI> Initializing input.

    <RI> Input initialized.

    <RI> Initialized touch support.

    UnloadTime: 1.701803 ms
    Windows 8.1 (6.3.0) 64bit

    (Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

    Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz
    (Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

    LoadingProfile - Game startup. Timestamp:0.2997199
    (Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

    need to performance test?
    (Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

    Unloading 6 Unused Serialized files (Serialized files now loaded: 0)
    d3d11: failed to create 2D texture id=169 width=512 height=256 mips=10 dxgifmt=77 [D3D error was 887a0005]

    (Filename: Line: 478)

    d3d11: failed to create 2D texture shader resource view id=169 [D3D error was 80070057]

    ... after a while it generates these:

    d3d11: failed to create buffer (target 0x1 mode 0 size 1584) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 132) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 2160) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 180) [0x887A0005]
    ...
    D3D shader create error for vertex shader [0x887a0005]
    d3d11: failed to create buffer (target 0x2 mode 2 size 65536) [0x887A0005]
    d3d11: attempt to lock null buffer
    Crash!!!

    ========== OUTPUTING STACK TRACE ==================

    SAME AS philc_uk
     
  47. rotr56

    rotr56

    Joined:
    Oct 15, 2020
    Posts:
    1
    Hi, here is a fix that worked for me [version: Unity 5.6.7f1_e80cc3114ac1]:

    When launching Cities Skylines after a fresh install, I got the same issue as described by OP (UnityPlayer.dll caused an Access Violation (0xc0000005) ... Read from location 000000000000000E caused an access violation.)

    I'm running on an I9, 32 GB ram, lots of space, etc, so hardware should be fine. I tried all the usual tricks (reinstalling, updating GPU drivers, launching the game without mods and workshop, etc etc) Since I previously had been playing Cities on an older PC, I even unsubscribed from my 10 million mods and assets, still to no avail.

    However, Citrix came up as a recurring issue on a lot of forums, so I uninstalled Citrix and then I was finally able to launch. TheDakk mentioned in this thread (Nov 28, 2018) that Citrix Workspace can be installed without one of it's components. I however downloaded and did a regular install of the latest version (Citrix Workspace app 2009.6, Release Date: Oct 1, 2020), and Cities actually still launches after this.

    All that remains is spending a few weeks tracking down my old mods...

    Good luck guys... :)
     
  48. amandapanda1988

    amandapanda1988

    Joined:
    Nov 1, 2020
    Posts:
    1
    I tried booting up Musynx for the first time today and received the below. I do have Citrix which seems to be the culprit. Has anyone found a workaround that doesnt involve removing it from your computer? I do kind of need it and I dont really want to install it through the windows store since Im not sure what the credentials are to access my work server which means I'm going to have to waste time on the phone with IT and I would just like to avoid that entirely.

    MUSYNX [version: Unity 2017.4.4f1 (645c9050ba4d)]

    UnityPlayer.dll caused an Access Violation (0xc0000005)
    in module UnityPlayer.dll at 0033:f123904e.

    Error occurred at 2020-11-01_153936.
    D:\SteamLibrary\steamapps\common\MUSYNX\musynx.exe, run by Panda.
    62% memory in use.
    8124 MB physical memory [3052 MB free].
    18364 MB paging file [7016 MB free].
    134217728 MB user address space [134213244 MB free].
    Read from location 0000000e caused an access violation.

    Context:
    RDI: 0xb7afea90 RSI: 0xb7afec00 RAX: 0xb7afea18
    RBX: 0x00000010 RCX: 0xb7afea18 RDX: 0x00000000
    RIP: 0xf123904e RBP: 0x00000008 SegCs: 0x00000033
    EFlags: 0x00010202 RSP: 0xb7afe9f0 SegSs: 0x0000002b
    R8: 0x00000010 R9: 0x00000000 R10: 0x00000fff
    R11: 0x00000ff0 R12: 0x0000000e R13: 0x00000000
    R14: 0x00000000 R15: 0x00000010

    Bytes at CS:EIP:
    41 0f b7 1c 24 49 8d 44 24 02 eb 0a 48 8b 07 0f

    Stack:
    0xb7afe9f0: 00000010 00000000 00000031 00000000 ........1.......
    0xb7afea00: f54fd928 000001cb 62ff3433 00007ffe (.O.....34.b....
    0xb7afea10: 0000000e 00000000 63001d73 00007ffe ........s..c....
    0xb7afea20: f1618250 00007ffd f1618530 00007ffd P.a.....0.a.....
    0xb7afea30: 00000000 00000000 00000000 00000000 ................
    0xb7afea40: f55df788 000001cb f54fd928 000001cb ..].....(.O.....
    0xb7afea50: b7afebe0 0000002e 00000000 00000000 ................
    0xb7afea60: 00001003 00000000 f12463a5 00007ffd .........c$.....
    0xb7afea70: 00000010 00000000 0000066a 00007ffd ........j.......
    0xb7afea80: b7afeb39 0000002e b7afec80 0000002e 9...............
    0xb7afea90: 0000000e 00000000 00000000 00000000 ................
    0xb7afeaa0: 00005853 00000000 f0c3f84b 00007ffd SX......K.......
    0xb7afeab0: 00005853 00000000 b7afec80 0000002e SX..............
    0xb7afeac0: b7afeb39 0000002e b7afec80 0000002e 9...............
    0xb7afead0: 00000000 00000000 00000000 00000000 ................
    0xb7afeae0: 00000000 00000000 00000000 00000000 ................
    0xb7afeaf0: b7afeb10 0000002e 00000000 00000000 ................
    0xb7afeb00: f55ed250 000001cb f55b35e0 000001cb P.^......5[.....
    0xb7afeb10: f5588cc0 000001cb f554ff30 000001cb ..X.....0.T.....
    0xb7afeb20: f2d1b1c0 000001cb 00000024 00000000 ........$.......
    0xb7afeb30: 00000000 00000000 00000024 00000000 ........$.......
    0xb7afeb40: 00000044 00000000 00000000 00000000 D...............
    0xb7afeb50: f55dcd98 000001cb 00000000 00000000 ..].............
    0xb7afeb60: 00000000 00000000 f15ae110 00007ffd ..........Z.....
    0xb7afeb70: 00000000 00000000 f41e4460 000001cb ........`D......
    0xb7afeb80: b7afef50 0000002e f41e44d8 000001cb P........D......
    0xb7afeb90: b7afeff0 0000002e f0c3fa12 00007ffd ................
    0xb7afeba0: f5575b08 000001cb f1394fa0 00007ffd .[W......O9.....
    0xb7afebb0: f55b1f20 000001cb 00000001 0000002e .[.............
    0xb7afebc0: 00000000 00000000 00000000 000001cb ................
    0xb7afebd0: 00000000 00000000 b7afee50 0000002e ........P.......
    0xb7afebe0: 814e0100 0000dc01 00000001 00000004 ..N.............
    0xb7afebf0: 00000000 00000000 5f6cb71e 00007ffe ..........l_....
    0xb7afec00: 00000000 000001cb 00000000 00000000 ................
    0xb7afec10: 00000000 00000000 f5567dd0 000001cb .........}V.....
    0xb7afec20: 00000000 00000000 00000000 00000000 ................
    0xb7afec30: f5567dd0 000001cb 00040000 000b0027 .}V.........'...
    0xb7afec40: f15adb94 00007ffd f165b648 00007ffd ..Z.....H.e.....
    0xb7afec50: f165b648 00007ffd f15adb94 00007ffd H.e.......Z.....
    0xb7afec60: 814e70f6 0000dc61 00000000 00000000 .pN.a...........
    0xb7afec70: 00000000 000001cb 00000000 00000000 ................
    0xb7afec80: 00610052 00650064 006e006f 00520020 R.a.d.e.o.n. .R.
    0xb7afec90: 00200058 00380035 00200030 00650053 X. .5.8.0. .S.e.
    0xb7afeca0: 00690072 00730065 00000000 00000000 r.i.e.s.........
    0xb7afecb0: 00000000 00000000 00000000 00000000 ................
    0xb7afecc0: 00000000 00000000 00000000 00000000 ................
    0xb7afecd0: 00000000 00000000 00000000 00000000 ................
    0xb7afece0: 00000000 00000000 00000000 00000000 ................
    0xb7afecf0: 00000000 00000000 00000000 00000000 ................
    0xb7afed00: 00000000 00000000 00000000 00000000 ................
    0xb7afed10: 00000000 00000000 00000000 00000000 ................
    0xb7afed20: 00000000 00000000 00000000 00000000 ................
    0xb7afed30: 00000000 00000000 00000000 00000000 ................
    0xb7afed40: 00000000 00000000 00000000 00000000 ................
    0xb7afed50: 00000000 00000000 00000000 00000000 ................
    0xb7afed60: 00000000 00000000 00000000 00000000 ................
    0xb7afed70: 00000000 00000000 00000000 00000000 ................
    0xb7afed80: 00001002 000067df c5801682 000000e7 .....g..........
    0xb7afed90: fc910000 00000000 00000000 00000000 ................
    0xb7afeda0: fdde1000 00000000 0000aaef 00000000 ................
    0xb7afedb0: 00610052 00650064 006e006f 00520020 R.a.d.e.o.n. .R.
    0xb7afedc0: 00200058 00380035 00200030 00650053 X. .5.8.0. .S.e.
    0xb7afedd0: 00690072 00730065 00000000 00000000 r.i.e.s.........
    0xb7afede0: 00000000 00000000 00000000 00000000 ................
    0xb7afedf0: 00000000 00000000 00000000 00000000 ................
    0xb7afee00: 00000000 00000000 00000000 00000000 ................
    0xb7afee10: 00000000 00000000 00000000 00000000 ................
    0xb7afee20: 00000000 00000000 00000000 00000000 ................
    0xb7afee30: 00000000 00000000 00000000 00000000 ................
    0xb7afee40: 00000000 00000000 00000000 00000000 ................
    0xb7afee50: 00000000 00000000 00000000 00000000 ................
    0xb7afee60: 00000000 00000000 00000000 00000000 ................
    0xb7afee70: 00000000 00000000 00000000 00000000 ................
    0xb7afee80: 00000000 00000000 00000000 00000000 ................
    0xb7afee90: 00000000 00000000 00000000 00000000 ................
    0xb7afeea0: 00000000 00000000 00000000 00000000 ................
    0xb7afeeb0: 00001002 000067df c5801682 000000e7 .....g..........
    0xb7afeec0: fc910000 00000000 00000000 00000000 ................
    0xb7afeed0: fdde1000 00000000 0000aaef 00000000 ................
    0xb7afeee0: 00000000 00000000 f0c63777 00007ffd ........w7......
    0xb7afeef0: f5575b08 000001cb 00000044 000001cb .[W.....D.......
    0xb7afef00: b7afeff0 0000002e 00000007 00000000 ................
    0xb7afef10: b7aff0f0 0000002e 00000400 00007ffd ................
    0xb7afef20: 00000000 00000000 00000000 00000000 ................
    0xb7afef30: f5567dd0 000001cb f5575318 000001cb .}V......SW.....
    0xb7afef40: 00000000 00000000 00000000 00000000 ................
    0xb7afef50: 00000000 00000000 00000000 00000000 ................
    0xb7afef60: f15adb94 00007ffd 00000000 00000000 ..Z.............
    0xb7afef70: 00000044 00000000 00000000 00000000 D...............
    0xb7afef80: 00000000 00000000 f2d14890 000001cb .........H......
    0xb7afef90: 0000001a 00000000 63944780 00007ffe .........G.c....
    0xb7afefa0: 0000001a 00000000 00000044 00520020 ........D... .R.
    0xb7afefb0: 00200058 00380035 00200030 00650053 X. .5.8.0. .S.e.
    0xb7afefc0: 00610052 00650064 006e006f 00520020 R.a.d.e.o.n. .R.
    0xb7afefd0: 00200058 00380035 00200030 00650053 X. .5.8.0. .S.e.
    0xb7afefe0: 00690072 00730065 00000000 00000000 r.i.e.s.........
    0xb7afeff0: 00000000 00000000 00000000 00000000 ................
    0xb7aff000: 00000000 00000000 00000000 00000000 ................
    0xb7aff010: 00000000 00000000 00000000 00000000 ................
    0xb7aff020: 00000000 00000000 00000000 00000000 ................
    0xb7aff030: 00000000 00000000 00000000 00000000 ................
    0xb7aff040: 00000000 00000000 00000000 00000000 ................
    0xb7aff050: 00000000 00000000 00000000 00000000 ................
    0xb7aff060: 00000000 00000000 00000000 00000000 ................
    0xb7aff070: 00000000 00000000 00000000 00000000 ................
    0xb7aff080: 00000000 00000000 00000000 00000000 ................
    0xb7aff090: 00000000 00000000 00000000 00000000 ................
    0xb7aff0a0: 00000000 00000000 00000000 00000000 ................
    0xb7aff0b0: 00000000 00000000 00000000 00000000 ................
    0xb7aff0c0: 00001002 000067df c5801682 000000e7 .....g..........
    0xb7aff0d0: fc910000 00000000 00000000 00000000 ................
    0xb7aff0e0: fdde1000 00000000 0000aaef 00000000 ................
    0xb7aff0f0: 65646152 52206e6f 38352058 65532030 Radeon RX 580 Se
    0xb7aff100: 73656972 00000000 00000000 00000000 ries............
    0xb7aff110: 00000001 00000000 f5567dd0 000001cb .........}V.....
    0xb7aff120: 00000000 00000000 f2cf6f70 000001cb ........po......
    0xb7aff130: 00000000 00000000 5f6ce210 00007ffe ..........l_....
    0xb7aff140: b7aff1d9 0000002e 5f6ffedd 00007ffe ..........o_....
    0xb7aff150: 5f6ffd80 00007ffe f2cf6f70 000001cb ..o_....po......
    0xb7aff160: f3c560b0 000001cb f0487b29 00007ffd .`......){H.....
    0xb7aff170: f2cf6f70 000001cb 00000004 00000000 po..............
    0xb7aff180: 00000007 00000000 00000000 00000000 ................
    0xb7aff190: f3c560b0 000001cb f0487e1e 00007ffd .`.......~H.....
    0xb7aff1a0: 00000010 00000000 f3c31050 000001cb ........P.......
    0xb7aff1b0: 00000000 00000000 f5567dd0 000001cb .........}V.....
    0xb7aff1c0: 00000010 00000000 f04b073b 00007ffd ........;.K.....
    0xb7aff1d0: 00000010 00000000 f1622840 00007ffd ........@(b.....
    0xb7aff1e0: 00000000 00000000 00000001 00000000 ................
    0xb7aff1f0: f5567dd0 000001cb 00000000 00000000 .}V.............
    0xb7aff200: b7aff300 0000002e 5f6ffddc 00007ffe ..........o_....
    0xb7aff210: 5f6ffd80 00007ffe 00000000 00000000 ..o_............
    0xb7aff220: f2cf6f70 000001cb f2cf6f70 000001cb po......po......
    0xb7aff230: f2cf6f70 000001cb 00000004 00007ffe po..............
    0xb7aff240: 00000000 00000000 00000000 00000000 ................
    0xb7aff250: 00000000 00000000 00000000 00000000 ................
    0xb7aff260: f2cf6f60 000001cb f16229a0 00007ffd `o.......)b.....
    0xb7aff270: 00000000 00000000 00000010 00000000 ................
    0xb7aff280: f1622840 00007ffd f04b02f5 00007ffd @(b.......K.....
    0xb7aff290: 00000010 00000000 00000298 00000000 ................
    0xb7aff2a0: f2cf6f70 000001cb 00000004 00007ffd po..............
    0xb7aff2b0: 00000010 00000000 f04b27e6 00007ffd .........'K.....
    0xb7aff2c0: f161ff30 00007ffd 00000001 00000000 0.a.............
    0xb7aff2d0: 00000298 00000000 00000000 00000000 ................
    0xb7aff2e0: 00000000 00000000 00000018 00000000 ................
    0xb7aff2f0: f5575318 000001cb f165b658 00007ffd .SW.....X.e.....
    0xb7aff300: f5578930 000001cb 5f6f70f8 00007ffe 0.W......po_....
    0xb7aff310: 5f881de0 00007ffe 00000001 00000000 ..._............
    0xb7aff320: f1396a30 00007ffd f0c557a0 00007ffd 0j9......W......
    0xb7aff330: 00000010 00000000 f04b4ded 00007ffd .........MK.....
    0xb7aff340: 00000000 00000000 00000298 00000000 ................
    0xb7aff350: f1396a60 00007ffd 00000018 00007ffe `j9.............
    0xb7aff360: 00000000 00007ffe f12bb004 00007ffd ..........+.....
    0xb7aff370: 00000266 000001cb f165b668 00007ffd f.......h.e.....
    0xb7aff380: 00000002 00000000 f04b2562 00007ffd ........b%K.....
    0xb7aff390: f43dc2e0 000001cb 00000000 00000000 ..=.............
    0xb7aff3a0: 00000018 00000000 00000002 00000000 ................
    0xb7aff3b0: f12bb004 00007ffd 00000266 00000000 ..+.....f.......
    0xb7aff3c0: f43dc2e0 000001cb f0c56fb3 00007ffd ..=......o......
    0xb7aff3d0: 00000000 00000000 0000000a 00000000 ................
    0xb7aff3e0: 00000000 00000000 00000001 00000000 ................
    0xb7aff3f0: 00000266 00000000 f04b27e6 00007ffd f........'K.....
    0xb7aff400: 00610052 00650064 006e006f 00520020 R.a.d.e.o.n. .R.
    0xb7aff410: 00200058 00380035 00200030 00650053 X. .5.8.0. .S.e.
    0xb7aff420: 00690072 00730065 00000000 00000000 r.i.e.s.........
    0xb7aff430: 00000000 00000000 00000000 00000000 ................
    0xb7aff440: 00000000 00000000 00000000 00000000 ................
    0xb7aff450: 00000000 00000000 00000000 00000000 ................
    0xb7aff460: 00000000 00000000 00000000 00000000 ................
    0xb7aff470: 00000000 00000000 00000000 00000000 ................
    0xb7aff480: 00000000 00000000 00000000 00000000 ................
    0xb7aff490: 00000000 00000000 00000000 00000000 ................
    0xb7aff4a0: 00000000 00000000 00000000 00000000 ................
    0xb7aff4b0: 00000000 00000000 00000000 00000000 ................
    0xb7aff4c0: 00000000 00000000 00000000 00000000 ................
    0xb7aff4d0: 00000000 00000000 00000000 00000000 ................
    0xb7aff4e0: 00000000 00000000 00000000 00000000 ................
    0xb7aff4f0: 00000000 00000000 00000000 00000000 ................
    0xb7aff500: 00000000 00000000 0000000a 00000000 ................
    0xb7aff510: 00000000 00000000 00000002 00000000 ................
    0xb7aff520: 00000000 00000000 f43dc2e0 000001cb ..........=.....
    0xb7aff530: 00000001 00000000 f0c5ef9b 00007ffd ................
    0xb7aff540: f41e4460 000001cb 00000000 00000000 `D..............
    0xb7aff550: 00000000 00000000 f12bb004 00007ffd ..........+.....
    0xb7aff560: 00000000 00000000 00000002 00000000 ................
    0xb7aff570: f43dc2e0 000001cb f0c765b5 00007ffd ..=......e......
    0xb7aff580: 00000000 00000000 00000000 00000000 ................
    0xb7aff590: 00000001 00000000 0000001d 00000000 ................
    0xb7aff5a0: f12bb004 00007ffd 00000063 00007ffd ..+.....c.......
    0xb7aff5b0: 00000002 00000000 f0780f1c 00007ffd ..........x.....
    0xb7aff5c0: 00000002 00000000 00000000 00000000 ................
    0xb7aff5d0: f3447370 000001cb 00010000 08020017 psD.............
    0xb7aff5e0: 00000000 00000000 f078231a 00007ffd .........#x.....
    0xb7aff5f0: 00000001 00000000 00000002 00000000 ................
    0xb7aff600: f162bd70 00007ffd 00000000 00000000 p.b.............
    0xb7aff610: 00000004 00000000 f130eb28 00007ffd ........(.0.....
    0xb7aff620: b7aff678 0000002e b7aff6b9 0000002e x...............
    0xb7aff630: 00000000 00000000 f068348a 00007ffd .........4h.....
    0xb7aff640: f1870c80 000001cb 00000000 00000000 ................
    0xb7aff650: 00000140 00000000 000000f0 00000000 @...............
    0xb7aff660: 00000000 00000000 f06c174a 00007ffd ........J.l.....
    0xb7aff670: f1870c80 000001cb b7aff820 0000002e ........ .......
    0xb7aff680: 00000000 00000000 b7afef71 0000002e ........q.......
    0xb7aff690: 0058004e 00000000 f06b3cc9 00007ffd N.X......<k.....
    0xb7aff6a0: 00000044 00007f00 00000000 00000000 D...............
    0xb7aff6b0: 65726170 5748746e 0000444e 00000000 parentHWND......
    0xb7aff6c0: 0000000a 00000000 00000044 00007ffd ........D.......
    0xb7aff6d0: 00000000 00000000 00000000 00000000 ................
    0xb7aff6e0: 00000000 00000000 0000000a 00000000 ................
    0xb7aff6f0: 00000000 00000000 00000000 00000000 ................
    0xb7aff700: 00000000 00000000 f1870c80 000001cb ................
    0xb7aff710: b7aff820 0000002e f0c527e7 00007ffd ........'......
    0xb7aff720: 00ca0000 000001cb 00000140 000001cb ........@.......
    0xb7aff730: 000000f0 00000000 00000000 00000000 ................
    0xb7aff740: 00000001 00000000 f1870c80 000001cb ................
    0xb7aff750: 00000000 00000000 b7aff850 0000002e ........P.......
    0xb7aff760: f2d03650 000001cb 0000003f 00000000 P6......?.......
    0xb7aff770: 00630069 005c0065 0000003f 00000000 i.c.e.\.?.......
    0xb7aff780: 00000044 006b0073 f2d034d0 000001cb D...s.k..4......
    0xb7aff790: 0000003b 00000000 00676966 00610065 ;.......fig.e.a.
    0xb7aff7a0: 0000003b 00000000 00000044 00790072 ;.......D...r.y.
    0xb7aff7b0: f2d08b20 000001cb f2d08b48 000001cb .......H.......
    0xb7aff7c0: f2d08b48 000001cb 00650074 006d0061 H.......t.e.a.m.
    0xb7aff7d0: 0069004c 00720062 00720061 005c0079 L.i.b.r.a.r.y.\.
    0xb7aff7e0: 00740073 00610065 0061006d 00700070 s.t.e.a.m.a.p.p.
    0xb7aff7f0: f2d035d0 000001cb 0000003b 00000000 .5......;.......
    0xb7aff800: 004d005c 00530055 0000003b 00000000 \.M.U.S.;.......
    0xb7aff810: 00000044 00790073 f2d03610 000001cb D...s.y..6......
    0xb7aff820: 00000033 00000000 00000000 00000000 3...............
    0xb7aff830: 00000033 00000000 00000044 00007ffe 3.......D.......
    0xb7aff840: 00000000 00000000 5953554d 6c00584e ........MUSYNX.l
    0xb7aff850: 72657961 00000000 00000006 00000000 ayer............
    0xb7aff860: 00000044 000001cb f2cfe770 000001cb D.......p.......
    0xb7aff870: 00000012 00000000 63944089 00007ffe .........@.c....
    0xb7aff880: 00000006 00000000 00000044 00007ffe ........D.......
    0xb7aff890: 00000000 00000000 f2cf36c0 000001cb .........6......
    0xb7aff8a0: 00000044 00000000 f1ac6a36 000001cb D.......6j......
    0xb7aff8b0: 00000044 00000000 00000044 00007ffe D.......D.......
    0xb7aff8c0: f2cefb20 000001cb 00000064 00000000 .......d.......
    0xb7aff8d0: 00000000 00000000 00000064 00000000 ........d.......
    0xb7aff8e0: 00000044 000001cb 63925d21 00007ffe D.......!].c....
    0xb7aff8f0: 0000228e 00000000 efe40000 000001cb ."..............
    0xb7aff900: 00000000 00000000 00000000 00000000 ................
    0xb7aff910: f2cf3760 000001cb 00000049 00000000 `7......I.......
    0xb7aff920: 00000fa0 00000000 00000048 00000000 ........H.......
    0xb7aff930: 00000044 00000000 f2d03590 000001cb D........5......
    0xb7aff940: 0000003c 00000000 2287198e 00007ff6 <.........."....
    0xb7aff950: 0000003c 00000000 00000044 00007ff6 <.......D.......
    0xb7aff960: 00000fa0 00000000 00000000 00000000 ................
    0xb7aff970: 00000068 00000000 efe43a6a 000001cb h.......j:......
    0xb7aff980: efe43a4a 000001cb efe439e4 000001cb J:.......9......
    0xb7aff990: 00000000 00000000 00000000 00000000 ................
    0xb7aff9a0: 00000000 00000000 00000000 00000000 ................
    0xb7aff9b0: 00000000 00000000 f0c530bb 00007ffd .........0......
    0xb7aff9c0: 0000000a 00000000 00000000 00000000 ................
    0xb7aff9d0: 00000000 00000000 228776a4 00007ff6 .........v."....
    0xb7aff9e0: 0000000a 00000000 228713ee 00007ff6 ..........."....
    0xb7aff9f0: 00000000 00000000 22885bf8 00007ff6 .........[."....
    0xb7affa00: 00000000 00000000 00000000 00000000 ................
    0xb7affa10: 00000000 00000000 00000000 00000000 ................
    0xb7affa20: 00000000 00000000 62277034 00007ffe ........4p'b....
    0xb7affa30: 00000000 00000000 00000000 00000000 ................
    0xb7affa40: 00000000 00000000 27300000 00007ffe ..........0'....
    0xb7affa50: 00000000 00000000 6395cec1 00007ffe ...........c....
    0xb7affa60: 00000000 00000000 00000000 00000000 ................
    0xb7affa70: 00000000 00000000 00000000 00000000 ................
    0xb7affa80: 00000000 00000000 00000000 00000000 ................
    0xb7affa90: 00000000 f6bd8dfa 00000000 00000000 ................
    0xb7affaa0: 00000000 00000000 6137b960 00007ffe ........`.7a....
    0xb7affab0: b7afdb40 0000002e e28d2680 001fffa5 @........&......
    0xb7affac0: 978a349a 00007ffe b7afdb40 0000002e .4......@.......
    0xb7affad0: 00000202 00000000 00000000 00000000 ................
    0xb7affae0: 00000000 00000000 00000000 00000000 ................
    0xb7affaf0: 00000000 00000000 00000000 00000000 ................
    0xb7affb00: 00000000 00000000 00000000 00000000 ................
    0xb7affb10: 00000000 00000000 00000000 00000000 ................
    0xb7affb20: 00000000 00000000 00000000 00000000 ................
    0xb7affb30: 00000000 00000000 00000000 00000000 ................
    0xb7affb40: 00000000 00000000 00000000 00000000 ................
    0xb7affb50: 00000000 00000000 00000000 00000000 ................
    0xb7affb60: 00000000 00000000 00000000 00000000 ................
    0xb7affb70: 00000000 00000000 00000000 00000000 ................
    0xb7affb80: 00000000 00000000 00000000 00000000 ................
    0xb7affb90: 00000000 00000000 00000000 00000000 ................
    0xb7affba0: 00000000 00000000 00000000 00000000 ................
    0xb7affbb0: 00000000 00000000 00000000 00000000 ................
    0xb7affbc0: 00000000 00000000 00000000 00000000 ................
    0xb7affbd0: 00000000 00000000 00000000 00000000 ................
    0xb7affbe0: 00000000 00000000 00000000 00000000 ................
    0xb7affbf0: 00000000 00000000 00000000 00000000 ................
    0xb7affc00: 00000000 00000000 00000000 00000000 ................
    0xb7affc10: 00000000 00000000 00000000 00000000 ................
    0xb7affc20: 00000000 00000000 00000000 00000000 ................
    0xb7affc30: 00000000 00000000 00000000 00000000 ................
    0xb7affc40: 00000000 00000000 00000000 00000000 ................
    0xb7affc50: 00000000 00000000 00000000 00000000 ................
    0xb7affc60: 00000000 00000000 00000000 00000000 ................
    0xb7affc70: 00000000 00000000 00000000 00000000 ................
    0xb7affc80: 00000000 00000000 00000000 00000000 ................
    0xb7affc90: 00000000 00000000 00000000 00000000 ................
    0xb7affca0: 00000000 00000000 00000000 00000000 ................
    0xb7affcb0: 00000000 00000000 00000000 00000000 ................
    0xb7affcc0: 00000000 00000000 00000000 00000000 ................
    0xb7affcd0: 00000000 00000000 00000000 00000000 ................
    0xb7affce0: 00000000 00000000 00000000 00000000 ................
    0xb7affcf0: 00000000 00000000 00000000 00000000 ................
    0xb7affd00: 00000000 00000000 00000000 00000000 ................
    0xb7affd10: 00000000 00000000 00000000 00000000 ................
    0xb7affd20: 00000000 00000000 00000000 00000000 ................
    0xb7affd30: 00000000 00000000 00000000 00000000 ................
    0xb7affd40: 00000000 00000000 00000000 00000000 ................
    0xb7affd50: 00000000 00000000 00000000 00000000 ................
    0xb7affd60: 00000000 00000000 00000000 00000000 ................
    0xb7affd70: 00000000 00000000 00000000 00000000 ................
    0xb7affd80: 00000000 00000000 00000000 00000000 ................
    0xb7affd90: 00000000 00000000 00000000 00000000 ................
    0xb7affda0: 00000000 00000000 00000000 00000000 ................
    0xb7affdb0: 00000000 00000000 00000000 00000000 ................
    0xb7affdc0: 00000000 00000000 00000000 00000000 ................
    0xb7affdd0: 00000000 00000000 00000000 00000000 ................
    0xb7affde0: 00000000 00000000 00000000 00000000 ................
    0xb7affdf0: 00000000 00000000 00000000 00000000 ................
    0xb7affe00: 00000000 00000000 00000000 00000000 ................
    0xb7affe10: 00000000 00000000 00000000 00000000 ................
    0xb7affe20: 00000000 00000000 00000000 00000000 ................
    0xb7affe30: 00000000 00000000 00000000 00000000 ................
    0xb7affe40: 00000000 00000000 00000000 00000000 ................
    0xb7affe50: 00000000 00000000 00000000 00000000 ................
    0xb7affe60: 00000000 00000000 00000000 00000000 ................
    0xb7affe70: 00000000 00000000 00000000 00000000 ................
    0xb7affe80: 00000000 00000000 00000000 00000000 ................
    0xb7affe90: 00000000 00000000 00000000 00000000 ................
    0xb7affea0: 00000000 00000000 00000000 00000000 ................
    0xb7affeb0: 00000000 00000000 00000000 00000000 ................
    0xb7affec0: 00000000 00000000 00000000 00000000 ................
    0xb7affed0: 00000000 00000000 00000000 00000000 ................
    0xb7affee0: 00000000 00000000 00000000 00000000 ................
    0xb7affef0: 00000000 00000000 00000000 00000000 ................
    0xb7afff00: 00000000 00000000 00000000 00000000 ................
    0xb7afff10: 00000000 00000000 00000000 00000000 ................
    0xb7afff20: 00000000 00000000 00000000 00000000 ................
    0xb7afff30: 00000000 00000000 00000000 00000000 ................
    0xb7afff40: 00000000 00000000 00000000 00000000 ................
    0xb7afff50: 00000000 00000000 00000000 00000000 ................
    0xb7afff60: 00000000 00000000 00000000 00000000 ................
    0xb7afff70: 00000000 00000000 00000000 00000000 ................
    0xb7afff80: 00000000 00000000 00000000 00000000 ................
    0xb7afff90: 00000000 00000000 00000000 00000000 ................
    0xb7afffa0: 00000000 00000000 00000000 00000000 ................
    0xb7afffb0: 00000000 00000000 00000000 00000000 ................
    0xb7afffc0: 00000000 00000000 00000000 00000000 ................
    0xb7afffd0: 00000000 00000000 00000000 00000000 ................
    0xb7afffe0: 00000000 00000000 00000000 00000000 ................
    0xb7affff0: 00000000 00000000 00000000 00000000 ................


    == [end of error.log] ==
     
  49. r4wther

    r4wther

    Joined:
    Dec 27, 2020
    Posts:
    1
    Hi! sorry for bothering here. Im not a developer but I found this thread searching about this crash and I thought that maybe someone here can help me fix it
    I got this exact dump when playing Escape From Tarkov. I don't have Citrix installed and I never had it. Yesterday I clean reinstalled Windows 10 and the crashing still occurs while playing, randomly timed, in a middle of a match.
    Sadly for me, the developers/support team from BattleState Games barely help me troubleshooting this, they just copy pasted instructions for things like Update Video Card Drivers, Update BIOS, Clean dust and 3 or 4 more things

    The log is way too extensive over the entries "Call stack for Thread XXXX"
    Im copying just a little portion of it to avoid messing up the entire thread. If someone thinks can help me troubleshooting it and need the full version, I will be more than glad to upload it




    EscapeFromTarkov by Battlestate Games [version: Unity 2018.4.28f1_9270cea7d51e]

    UnityPlayer.dll caused an Access Violation (0xc0000005)
    in module UnityPlayer.dll at 0033:cb847e3e.

    Error occurred at 2020-12-27_141644.
    C:\Battlestate Games\EFT\EscapeFromTarkov.exe, run by marti.

    47% physical memory in use.
    24510 MB physical memory [12789 MB free].
    17624 MB process peak paging file [16945 MB used].
    9729 MB process peak working set [8961 MB used].
    System Commit Total/Limit/Peak: 21361MB/28478MB/21846MB
    System Physical Total/Available: 24510MB/12789MB
    System Process Count: 137
    System Thread Count: 1588
    System Handle Count: 56174
    Disk space data for 'C:\Users\marti\AppData\Local\Temp\Battlestate Games\EscapeFromTarkov\Crashes\Crash_2020-12-27_171633302\': 401533673472 bytes free of 499429404672 total.

    Write to location 00007FFCFBB7C63E caused an access violation.

    Context:
    RDI: 0x0000000000000000 RSI: 0x0000000000000000 RAX: 0x0000000000000001
    RBX: 0x000002c660462e00 RCX: 0x0000000000000000 RDX: 0x000000000636f2ee
    RIP: 0x00007ffccb847e3e RBP: 0x0000000000000000 SegCs: 0x0000000000000033
    EFlags: 0x0000000000010246 RSP: 0x000000da0e1ffb20 SegSs: 0x000000000000002b
    R8: 0x000002c662e0f670 R9: 0x000002c660a8fe00 R10: 0x000002c77b5cfd80
    R11: 0x0000000000000000 R12: 0x0000000000000000 R13: 0x0000000000000000
    R14: 0x000000000000000a R15: 0x0000000000000000


    Bytes at CS:EIP:
    f0 83 0c 24 00 f0 ff 43 4c 33 ff 8b 43 50 83 f8

    Mono DLL loaded successfully at 'C:\Battlestate Games\EFT\MonoBleedingEdge\EmbedRuntime\mono-2.0-bdwgc.dll'.


    Stack Trace of Crashed Thread 1688:
    0x00007FFCCB847E3E (UnityPlayer) UnityMain
    0x00007FFCCB848FCB (UnityPlayer) UnityMain
    0x00007FFCCB8EBBE1 (UnityPlayer) UnityMain
    0x00007FFD0FBB7034 (KERNEL32) BaseThreadInitThunk
    0x00007FFD1139D0D1 (ntdll) RtlUserThreadStart

    Stacks for Running Threads:

    Call Stack for Thread 6912:
    0x00007FFCCB6AE452 (UnityPlayer) UnityMain
    0x00007FFCCB9258EA (UnityPlayer) UnityMain
    0x00007FFCCB75CC41 (UnityPlayer) UnityMain
    0x00007FFCCB88C5C7 (UnityPlayer) UnityMain
    0x00007FFCCB88C669 (UnityPlayer) UnityMain
    0x00007FFCCB88E61F (UnityPlayer) UnityMain
    ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFCCB667225)
    0x00007FFCCB667225 (UnityPlayer) (function-name not available)
    ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFCCB66585A)
    0x00007FFCCB66585A (UnityPlayer) (function-name not available)
    ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFCCB66A0E0)
    0x00007FFCCB66A0E0 (UnityPlayer) (function-name not available)
    0x00007FFCCB66E2AB (UnityPlayer) UnityMain
    ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FF68C3711FA)
    0x00007FF68C3711FA (EscapeFromTarkov) (function-name not available)
    0x00007FFD0FBB7034 (KERNEL32) BaseThreadInitThunk
    0x00007FFD1139D0D1 (ntdll) RtlUserThreadStart

    Call Stack for Thread 6096:
    0x00007FFD113EC034 (ntdll) ZwWaitForSingleObject
    0x00007FFD0EF4A34E (KERNELBASE) WaitForSingleObjectEx
    0x00007FFCC9DE5D9F (mono-2.0-bdwgc) mono_conc_hashtable_remove
    0x00007FFCC9ED32ED (mono-2.0-bdwgc) mono_gc_reference_queue_new
    0x00007FFCC9ED2085 (mono-2.0-bdwgc) mono_callspec_parse
    0x00007FFCC9E95598 (mono-2.0-bdwgc) mono_threads_set_shutting_down
    0x00007FFCC9E95326 (mono-2.0-bdwgc) mono_threads_set_shutting_down
    0x00007FFD0FBB7034 (KERNEL32) BaseThreadInitThunk
    0x00007FFD1139D0D1 (ntdll) RtlUserThreadStart


    Call Stack for Thread 2472:
    0x00007FFD113EC034 (ntdll) ZwWaitForSingleObject
    0x00007FFD0EF4A34E (KERNELBASE) WaitForSingleObjectEx
    0x00007FFCCB847E0F (UnityPlayer) UnityMain
    0x00007FFCCB848FCB (UnityPlayer) UnityMain
    0x00007FFCCB8EBBE1 (UnityPlayer) UnityMain
    0x00007FFD0FBB7034 (KERNEL32) BaseThreadInitThunk
    0x00007FFD1139D0D1 (ntdll) RtlUserThreadStart



    And there it goes with a lot of additional "Call stack for Thread XXXX:" entries
    Now im copying the last chunk Stack Memory related


    Stack Memory [0x000000DA0E1FFB20-0x000000DA0E200000]:
    0x0e1ffb20: 001e8e67 00000000 60462e00 000002c6 g.........F`....
    0x0e1ffb30: 00000000 00000000 00000340 00000000 ........@.......
    0x0e1ffb40: 00000000 00000000 cb848fcb 00007ffc ................
    0x0e1ffb50: 0e1ffc29 000000da 00000003 00000000 )...............
    0x0e1ffb60: 00000000 00000000 60a8fe78 000002c6 ........x..`....
    0x0e1ffb70: 60a8fe78 000002c6 cb8ebbe1 00007ffc x..`............
    0x0e1ffb80: 00000000 00000000 00000003 00000000 ................
    0x0e1ffb90: 0e1ffc29 000000da 00000000 00000000 )...............
    0x0e1ffba0: 00000000 00000000 6b726f57 30207265 ........Worker 0
    0x0e1ffbb0: 30207200 00000000 00000008 00000000 .r 0............
    0x0e1ffbc0: 00000001 00000000 00000000 00000000 ................
    0x0e1ffbd0: 00626f4a 00000000 00000000 00000000 Job.............
    0x0e1ffbe0: 00000003 00000000 00000001 00000000 ................
    0x0e1ffbf0: 00000000 00000000 00626f4a 00000000 ........Job.....
    0x0e1ffc00: 00000000 00000000 00000003 00000000 ................
    0x0e1ffc10: 00000045 00000000 00000000 00000000 E...............
    0x0e1ffc20: 6b726f57 30207265 00000000 00000000 Worker 0........
    0x0e1ffc30: 00000008 00000000 00000045 00000000 ........E.......
    0x0e1ffc40: 00000000 00000000 00000000 00000000 ................
    0x0e1ffc50: 00000000 00000000 00000000 00000000 ................
    0x0e1ffc60: 00000000 00000000 00000000 00000000 ................
    0x0e1ffc70: 00000000 00000000 00000000 00000000 ................
    0x0e1ffc80: 00000000 00000000 0fbb7034 00007ffd ........4p......
    0x0e1ffc90: 00000000 00000000 00000000 00000000 ................
    0x0e1ffca0: 00000000 00000000 00000000 00000000 ................
    0x0e1ffcb0: 00000000 00000000 1139d0d1 00007ffd ..........9.....
    0x0e1ffcc0: 00000000 00000000 00000000 00000000 ................
    0x0e1ffcd0: 00000000 00000000 00000000 00000000 ................
    0x0e1ffce0: 00000000 00000000 00000000 00000000 ................
    0x0e1ffcf0: 00000000 98446cff 00000000 00000000 .....lD.........
    0x0e1ffd00: 00000000 00000000 0f03c060 00007ffd ........`.......
    0x0e1ffd10: 0e1fec00 000000da 2e8f593e 0000fffb ........>Y......
    0x0e1ffd20: 9747ac9f 00007ffd 0e1fec00 000000da ..G.............
    0x0e1ffd30: 00000000 00000000 00000000 00000000 ................
    0x0e1ffd40: 00000000 00000000 00000000 00000000 ................
    0x0e1ffd50: 00000000 00000000 00000000 00000000 ................
    0x0e1ffd60: 00000000 00000000 00000000 00000000 ................
    0x0e1ffd70: 00000000 00000000 00000000 00000000 ................
    0x0e1ffd80: 00000000 00000000 00000000 00000000 ................
    0x0e1ffd90: 00000000 00000000 00000000 00000000 ................
    0x0e1ffda0: 00000000 00000000 00000000 00000000 ................
    0x0e1ffdb0: 00000000 00000000 00000000 00000000 ................
    0x0e1ffdc0: 00000000 00000000 00000000 00000000 ................
    0x0e1ffdd0: 00000000 00000000 00000000 00000000 ................
    0x0e1ffde0: 00000000 00000000 00000000 00000000 ................
    0x0e1ffdf0: 00000000 00000000 00000000 00000000 ................
    0x0e1ffe00: 00000000 00000000 00000000 00000000 ................
    0x0e1ffe10: 00000000 00000000 00000000 00000000 ................
    0x0e1ffe20: 00000000 00000000 00000000 00000000 ................
    0x0e1ffe30: 00000000 00000000 00000000 00000000 ................
    0x0e1ffe40: 00000000 00000000 00000000 00000000 ................
    0x0e1ffe50: 00000000 00000000 00000000 00000000 ................
    0x0e1ffe60: 00000000 00000000 00000000 00000000 ................
    0x0e1ffe70: 00000000 00000000 00000000 00000000 ................
    0x0e1ffe80: 00000000 00000000 00000000 00000000 ................
    0x0e1ffe90: 00000000 00000000 00000000 00000000 ................
    0x0e1ffea0: 00000000 00000000 00000000 00000000 ................
    0x0e1ffeb0: 00000000 00000000 00000000 00000000 ................
    0x0e1ffec0: 00000000 00000000 00000000 00000000 ................
    0x0e1ffed0: 00000000 00000000 00000000 00000000 ................
    0x0e1ffee0: 00000000 00000000 00000000 00000000 ................
    0x0e1ffef0: 00000000 00000000 00000000 00000000 ................
    0x0e1fff00: 00000000 00000000 00000000 00000000 ................
    0x0e1fff10: 00000000 00000000 00000000 00000000 ................
    0x0e1fff20: 00000000 00000000 00000000 00000000 ................
    0x0e1fff30: 00000000 00000000 00000000 00000000 ................
    0x0e1fff40: 00000000 00000000 00000000 00000000 ................
    0x0e1fff50: 00000000 00000000 00000000 00000000 ................
    0x0e1fff60: 00000000 00000000 00000000 00000000 ................
    0x0e1fff70: 00000000 00000000 00000000 00000000 ................
    0x0e1fff80: 00000000 00000000 00000000 00000000 ................
    0x0e1fff90: 00000000 00000000 00000000 00000000 ................
    0x0e1fffa0: 00000000 00000000 00000000 00000000 ................
    0x0e1fffb0: 00000000 00000000 00000000 00000000 ................
    0x0e1fffc0: 00000000 00000000 00000000 00000000 ................
    0x0e1fffd0: 00000000 00000000 00000000 00000000 ................
    0x0e1fffe0: 00000000 00000000 00000000 00000000 ................
    0x0e1ffff0: 00000000 00000000 00000000 00000000 ................

    Crash Report configuration:
    * App Name: EscapeFromTarkov
    * App Version: Unity 2018.4.28f1_9270cea7d51e
    * Mono DLL: C:\Battlestate Games\EFT\MonoBleedingEdge\EmbedRuntime\mono-2.0-bdwgc.dll
    * Bug Reporter App Path:
    * Crash Report Path: C:\Users\marti\AppData\Local\Temp\Battlestate Games\EscapeFromTarkov\Crashes
    * Is Editor: false

    Crash Report metadata:

    Additional report files:
    * "C:\Users\marti\AppData\LocalLow\Battlestate Games\EscapeFromTarkov\output_log.txt" (Output log file)



    == [end of error.log] ==



    Any help or idea of what im struggling with will be more than appreciated. Thanks everyone!
     
    Last edited: Dec 27, 2020
  50. anandagopal108

    anandagopal108

    Joined:
    Dec 29, 2020
    Posts:
    1
    I believe I have a fix that worked for me and allows me to run my unity games while also having full access to my work VPN and pass-through video and audio.

    Steps:

    1) Uninstall the Citrix HDX Realtime Engine if it is installed (because you will be forced to by step #2 anyway).
    2) Uninstall Citrix Workspace App & Reboot the PC (just to be safe).
    3) Install the Citrix Workspace App from Microsoft Store (within Windows 10).
    4) Launch/Run the game to verify that it launches correctly.
    5) Reboot the PC.
    6) Exit or unload the Citrix Workspace App from memory (through the taskbar applet icon).
    7) Install the Citrix Workspace App from the latest download package on the Citrix website. You will be warned that by installing this app you will not be able to use the Microsoft Store version of it anymore. That's not a big deal. Note that this means that the Microsoft Store version is not being uninstalled - it is simply being disabled from launching. The files are still in place.
    8) Launch/Run the game again to verify that it still works.
    9) Reinstall the Citrix HDX Realtime Engine (preferably from the latest download). In my case I needed the one specifically targeting Skype for Business (or Lync).
    10) Log on to your work VPN in the usual manner and (if this applies to you) launch your virtual desktop by using the Citrix Receiver software that is loaded into the web browser. Skip step #11 if you do not use virtual desktops.
    11) Within your Virtual Desktop, verify that audio and video pass-through is still working by opening the settings for any apps such as Microsoft Teams, Skype for Business or Zoom and validating that your webcam is passing the video signal through to your Virtual Desktop's OS.
    12) While still connected to the VPN (and Virtual Desktop), launch the game again to verify that it can work simultaneously with the VPN and Virtual Desktop.

    Note (update): Success with this did not last after a few more iterations of reboots (for other reasons). So, this is not a fully reliable solution. Oh well, back to the drawing board.
     
    Last edited: Dec 29, 2020
unityunity