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UNITS ADS NOT WORKING!!!

Discussion in 'Unity Ads & User Acquisition' started by CoolCosmos, Apr 7, 2021.

  1. CoolCosmos

    CoolCosmos

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    Units ads is working properly on editor. It was also working good on previous version of game. But now i shared a new version and its not working. That's hearth breaking issue as there's no reason for it to not work.
     
    Last edited: Apr 7, 2021
    CoolCosmos, Apr 7, 2021
    #1

  2. CoolCosmos

    CoolCosmos

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    if u ask for why unity ads not working, unity team doesn't even bother to reply.

    if you ask an easy and non-important question, unity team replies.
     
    CoolCosmos, Apr 8, 2021
    #2

  3. GFHTking1

    GFHTking1

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    True my brother it's the sad truth but you didn't find a solution for this now
     
    GFHTking1, Apr 9, 2021
    #3

  4. kyle-unity

    kyle-unity

    Unity Technologies

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    We had a brief outage earlier this week, but service should be fully operational now :)
     
    kyle-unity, Apr 9, 2021
    #4

  5. CoolCosmos

    CoolCosmos

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    Hi @kyle-unity thanks for info.

    I just saw your reply and run my game from my phone to see if ads are showing up but unfortunately there are still no ads.
     
    CoolCosmos, Apr 10, 2021
    #5

  6. kyle-unity

    kyle-unity

    Unity Technologies

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    Can you share a device log from your phone? There should be an error explaining what the problem is.
     
    kyle-unity, Apr 12, 2021
    #6

  7. CoolCosmos

    CoolCosmos

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    i don't know how to reach logs. :(
     
    CoolCosmos, Apr 17, 2021
    #7

  8. ap-unity

    ap-unity

    Unity Technologies

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    ap-unity, May 13, 2021
    #8
    CoolCosmos likes this.

  9. Atoes

    Atoes

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    I am getting this same issue as well with my ads. In the editor the test ads show up fine but when I build to android, the ads don't show at all, the button is also un-interactive. I made some ui texts to tell the state of my advertisment
    my surfacing id is correct, my game id is correct, it is in test mode and it is supported. But it is not initialized.

    here is my debug log

    I set it so if the Advertisement is not initialized, it would keep trying so you'll see a spam of initializing
     

    Attached Files:

    Last edited: May 13, 2021
    Atoes, May 13, 2021
    #9
    CoolCosmos likes this.

  10. CoolCosmos

    CoolCosmos

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    Please inform me if you find any solutions. I gave up on trying to fix it.
     
    CoolCosmos, May 23, 2021
    #10

  11. Atoes

    Atoes

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    Atoes, Jun 1, 2021
    #11

  12. Atoes

    Atoes

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    Hello is there any updates on this issue? I attached the Debug log above
     
    Atoes, Jun 1, 2021
    #12

  13. ap-unity

    ap-unity

    Unity Technologies

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    @Atoes

    Based on the log provided, it looks like you have the Ads SDK integrated multiple times in your project. This will lead to errors and unexpected behavior.

    If you are using a modern version of Unity, you only need to install the Advertisements package from Package Manager. You do not need to install the package from the Asset Store. You also need to make sure you delete the Asset Store package if you are migrating to the Package Manager integration.
     
    ap-unity, Jun 3, 2021
    #13
    CoolCosmos likes this.

  14. Atoes

    Atoes

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    I had installed the package from the asset store first, but i deleted that out. Maybe i missed some files. Do you know what files the asset store version puts in?
     
    Atoes, Jun 3, 2021
    #14

  15. CoolCosmos

    CoolCosmos

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    I deleted asset store package because i have already enabled it by service in editor. But it didn't fix problem because there were still some folders which were causing problem.

    So i have created a new unity project and transfer my Assets folder into it. And then opened the new project. It took a while for it to install assets. Then its loaded as i set it up on former project. All i need to do was to assign layers and set collisions. Then i enabled the Unity Ads from Package Manager. Then exported project as apk format. And its now showing ads on mobile too. Thanks dude.
     
    CoolCosmos, Jun 14, 2021
    #15
    jussikuosa_unity likes this.