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Bug Uninstalling does not delete the Unity version folder and Uninstall.exe file on UH 2.3.2

Discussion in 'Unity Hub' started by AlanMattano, May 27, 2020.

  1. AlanMattano

    AlanMattano

    Joined:
    Aug 22, 2013
    Posts:
    1,470
    I'm using Unity Hub 2.3.2 on Windows 10
    After Uninstalling a Unity version, the Hub does not delete the Unistal file.
    For example uninstalling Unity 2017.4.39f1, the folder "Editor" and the file Uninstall.exe
     
  2. safaGH

    safaGH

    Unity Technologies

    Joined:
    Mar 12, 2019
    Posts:
    224
    Hello @AlanMattano !

    Did you do the uninstall through the hub or manually via the uninstaller in the editor. And is the editor installed through the hub or manually too ?
     
  3. AlanMattano

    AlanMattano

    Joined:
    Aug 22, 2013
    Posts:
    1,470
    through the Unity Hub 2.3.2 (I presume also 2.3.1 was making this)


    Through the hub

    Also, the Hub is installed using the Hub update.
    And I do this since Hub 1 beta.

    Envirement: Windows 10 64Mb (As a normal user with no administration rights).

    Info: The hub asks me for administration rights (as it should do) and I give it to it with no problem.

    Note: It is only recently that we start doing this. I did not change my antivirus setup recently. Or another setup recently.
    Clue: In general (now that this bug pops up) I delete the Uninstall.exe file and the folders manually. But today trying to delete these files, I notice that one Uninstall.exe was not allowed to delete also after giving administration rights.
    I press delete, Windows ask for administrative rights. I give admin rights to delete it and this window pops up

    upload_2020-5-27_12-50-52.png


    And If I give full control to my user over this folder
    an error occurs. (A windows bug?)

    upload_2020-5-27_12-43-36.png

    But not always.

    Also after restarting Windows.
     
    Last edited: May 27, 2020
  4. AlanMattano

    AlanMattano

    Joined:
    Aug 22, 2013
    Posts:
    1,470
    I have never experienced this problem before.

    The only problem I can remember using the Hub was, that when uninstalling It was uninstalling the incorrect Unity version. But that was a time ago.
     
  5. safaGH

    safaGH

    Unity Technologies

    Joined:
    Mar 12, 2019
    Posts:
    224
    I tried reproducing your issue on the same OS (Windows 10). But, I was able to delete the editor folder completely by clicking on the uninstall option from the hub. Can you try that for other editors ? Maybe that specific editor you were trying to uninstall has a particular problem. Also please share your hub logs so we can understand better the issue. Thanks for your collaboration !
     
  6. AlanMattano

    AlanMattano

    Joined:
    Aug 22, 2013
    Posts:
    1,470
    Yes, the problem is that now

    Now is working
    I update 2020.1.0b10 and later I uninstall 2020.1.0b9
    There is no 2020.1.0b9 so is working well.

    Clues:
    1. Before I was uninstalling while updating. So: I update to the new version and when it was downloading, I uninstall the old version.
    2. The second different thing is that I updated Windows 10, version 1909 (2)
    Now the Hub is working as expected: Is deleting all the folders and files.

    Questions:
    1. What do you mean for "try that for other editors"?
    2. Where do I find hub logs?
    3. Are my hub logs still useful now that is working again?
     
  7. safaGH

    safaGH

    Unity Technologies

    Joined:
    Mar 12, 2019
    Posts:
    224
    1/ I meant try uninstalling other editors (if you have any in the installs tab) because I doubted that maybe the problem is caused by the fact that that specific editor's installer is broken.

    2/ For Windows, the hub logs are her : %UserProfile%\AppData\Roaming\UnityHub\logs

    3/ Now that you are unblocked, I don't think we need them but in the future whenever you have such a problem you can report a bug through the hub bug reporter (tray menu >> troubleshooting menu) and the support team will investigate it for you :)
     
  8. AlanMattano

    AlanMattano

    Joined:
    Aug 22, 2013
    Posts:
    1,470
    Sorry SAFA if I'm not actively debugging this problem.
    Here there is an Uninstall screenshot of my Control panel Items > Programs and Features

    upload_2020-6-18_16-5-16.png

    Looks like the Hub is having this issue on my PC. This let me suspect that is my Windows 10 having this issue.
    Do I need to uninstall 2.2.2 manually?
     
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