Unhandled exception at start

Hello,

One of my players can't play the game on OSX El Capitan (10.11.6). The game freezes at start. In the log, there is an exception:

Code (CSharp):

1. Initialize engine version: 2018.2.0f2 (787658998520)
2. GfxDevice: creating device client; threaded=1
3. 2018-08-31 20:03:34.822 Pictopix[2703:39184] LG ULTRAWIDE preferred device: NVIDIA GeForce GTX 980 (high power)
4. 2018-08-31 20:03:34.822 Pictopix[2703:39184] Metal devices available: 1
5. 2018-08-31 20:03:34.822 Pictopix[2703:39184] 0: NVIDIA GeForce GTX 980 (high power)
6. 2018-08-31 20:03:34.822 Pictopix[2703:39184] Using device NVIDIA GeForce GTX 980 (high power)
7. Initializing Metal device caps: NVIDIA GeForce GTX 980
8. Begin MonoManager ReloadAssembly
9. - Completed reload, in  0.131 seconds
10. Receiving unhandled NULL exception
11. Obtained 21 stack frames.

I don't know how I can help the player. Do you have an idea?

 

Line 11 says it obtained 21 stack frames, which is where any clue would be located. But you didn't paste them above. What are they?

 

The player had not yet sent me the full log. I asked him.

 

Ok, the player has jut told me that this is the complete log.

It is going to be hard to debug that :'(

 

With the previous version of the game, the log display that:

Code (CSharp):

1. Initialize engine version: 2018.2.0f2 (787658998520)
2. GfxDevice: creating device client; threaded=1
3. 2018-08-31 20:03:34.822 Pictopix[2703:39184] LG ULTRAWIDE preferred device: NVIDIA GeForce GTX 980 (high power)
4. 2018-08-31 20:03:34.822 Pictopix[2703:39184] Metal devices available: 1
5. 2018-08-31 20:03:34.822 Pictopix[2703:39184] 0: NVIDIA GeForce GTX 980 (high power)
6. 2018-08-31 20:03:34.822 Pictopix[2703:39184] Using device NVIDIA GeForce GTX 980 (high power)
7. Initializing Metal device caps: NVIDIA GeForce GTX 980
8. Begin MonoManager ReloadAssembly
9. - Completed reload, in  0.131 seconds
10. Receiving unhandled NULL exception
11. Obtained 21 stack frames.
12. Mac-Pro:Unity Steph$ cat Player.log
13. Initialize engine version: 2017.3.0f3 (a9f86dcd79df)
14. GfxDevice: creating device client; threaded=1
15. 2018-09-01 13:40:45.425 Pictopix[27935:426236] LG ULTRAWIDE preferred device: NVIDIA GeForce GTX 980 (high power)
16. 2018-09-01 13:40:45.425 Pictopix[27935:426236] Metal devices available: 1
17. 2018-09-01 13:40:45.426 Pictopix[27935:426236] 0: NVIDIA GeForce GTX 980 (high power)
18. 2018-09-01 13:40:45.426 Pictopix[27935:426236] Using device NVIDIA GeForce GTX 980 (high power)
19. Initializing Metal device caps: NVIDIA GeForce GTX 980
20. Begin MonoManager ReloadAssembly
21. - Completed reload, in  0.433 seconds
22. WARNING: Shader Unsupported: 'Hidden/VideoDecodeOSX' - Pass 'FLIP_RGBARECT_TO_RGBA' has no vertex shader
23. WARNING: Shader Unsupported: 'Hidden/VideoDecodeOSX' - Setting to default shader.
24. WARNING: Shader Unsupported: 'Hidden/BlitToDepth' - Pass '' has no vertex shader
25. WARNING: Shader Unsupported: 'Hidden/BlitToDepth' - Setting to default shader.
26. WARNING: Shader Unsupported: 'Hidden/BlitToDepth_MSAA' - Pass '' has no vertex shader
27. WARNING: Shader Unsupported: 'Hidden/BlitToDepth_MSAA' - Setting to default shader.
28. Receiving unhandled NULL exception
29. Obtained 3 stack frames.

 

Did the macOS crash reporter pop up? If so, you should be able to get a crash log from there.

Sam

 

The player sent me this log:

Code (CSharp):

1. 2018-09-03 4:13:15.395 PM launchservicesd[93]: SecTaskLoadEntitlements failed error=22
2. 2018-09-03 4:13:15.400 PM launchservicesd[93]: SecTaskLoadEntitlements failed error=22
3. 2018-09-03 4:13:15.403 PM launchservicesd[93]: SecTaskLoadEntitlements failed error=22
4. 2018-09-03 4:13:15.484 PM appleeventsd[59]: SecTaskLoadEntitlements failed error=22
5. 2018-09-03 4:13:15.571 PM Pictopix[33256]: LG ULTRAWIDE preferred device: NVIDIA GeForce GTX 980 (high power)
6. 2018-09-03 4:13:15.571 PM Pictopix[33256]: Metal devices available: 1
7. 2018-09-03 4:13:15.571 PM Pictopix[33256]: 0: NVIDIA GeForce GTX 980 (high power)
8. 2018-09-03 4:13:15.571 PM Pictopix[33256]: Using device NVIDIA GeForce GTX 980 (high power)
9. 2018-09-03 4:13:15.602 PM coreaudiod[223]: SecTaskLoadEntitlements failed error=22
10. 2018-09-03 4:13:16.049 PM launchservicesd[93]: SecTaskLoadEntitlements failed error=22
11. 2018-09-03 4:13:18.015 PM identityservicesd[424]: <IMMacNotificationCenterManager: 0x7ff5a9937530>: notification observer: com.apple.iChat   notification: __CFNotification 0x7ff5a9c1d0b0 {name = _NSDoNotDisturbEnabledNotification}
12. 2018-09-03 4:13:18.029 PM identityservicesd[424]: <IMMacNotificationCenterManager: 0x7ff5a9937530>:    NC Disabled: NO
13. 2018-09-03 4:13:18.035 PM identityservicesd[424]: <IMMacNotificationCenterManager: 0x7ff5a9937530>:   DND Enabled: YES

and information about his system:

Code (CSharp):

1. OS: 10.11.6 (El capitan)
2. Processor: 2x3.33Ghz 6-Core Xeon
3. Memory: 64GB 1333 DDR3 ECC (8x8GB sticks)
4. Graphics: NVIDIA GeForce GTX 980 4086 MB
5. Resolution: 2560x1080
6. Harddrives are Hybrid drives