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Unhandled exception at start

Discussion in 'macOS' started by Gamrok, Sep 1, 2018.

  1. Gamrok

    Gamrok

    Joined:
    May 13, 2015
    Posts:
    16
    Hello,

    One of my players can't play the game on OSX El Capitan (10.11.6). The game freezes at start. In the log, there is an exception:

    Code (CSharp):
    1. Initialize engine version: 2018.2.0f2 (787658998520)
    2. GfxDevice: creating device client; threaded=1
    3. 2018-08-31 20:03:34.822 Pictopix[2703:39184] LG ULTRAWIDE preferred device: NVIDIA GeForce GTX 980 (high power)
    4. 2018-08-31 20:03:34.822 Pictopix[2703:39184] Metal devices available: 1
    5. 2018-08-31 20:03:34.822 Pictopix[2703:39184] 0: NVIDIA GeForce GTX 980 (high power)
    6. 2018-08-31 20:03:34.822 Pictopix[2703:39184] Using device NVIDIA GeForce GTX 980 (high power)
    7. Initializing Metal device caps: NVIDIA GeForce GTX 980
    8. Begin MonoManager ReloadAssembly
    9. - Completed reload, in  0.131 seconds
    10. Receiving unhandled NULL exception
    11. Obtained 21 stack frames.
    I don't know how I can help the player. Do you have an idea?
     
    Last edited: Sep 1, 2018
    Gamrok, Sep 1, 2018
    #1

  2. JoeStrout

    JoeStrout

    Joined:
    Jan 14, 2011
    Posts:
    9,851
    Line 11 says it obtained 21 stack frames, which is where any clue would be located. But you didn't paste them above. What are they?
     
    JoeStrout, Sep 1, 2018
    #2

  3. Gamrok

    Gamrok

    Joined:
    May 13, 2015
    Posts:
    16
    The player had not yet sent me the full log. I asked him.
     
    Gamrok, Sep 1, 2018
    #3

  4. Gamrok

    Gamrok

    Joined:
    May 13, 2015
    Posts:
    16
    Ok, the player has jut told me that this is the complete log.

    It is going to be hard to debug that :'(
     
    Gamrok, Sep 1, 2018
    #4

  5. Gamrok

    Gamrok

    Joined:
    May 13, 2015
    Posts:
    16
    With the previous version of the game, the log display that:

    Code (CSharp):
    1. Initialize engine version: 2018.2.0f2 (787658998520)
    2. GfxDevice: creating device client; threaded=1
    3. 2018-08-31 20:03:34.822 Pictopix[2703:39184] LG ULTRAWIDE preferred device: NVIDIA GeForce GTX 980 (high power)
    4. 2018-08-31 20:03:34.822 Pictopix[2703:39184] Metal devices available: 1
    5. 2018-08-31 20:03:34.822 Pictopix[2703:39184] 0: NVIDIA GeForce GTX 980 (high power)
    6. 2018-08-31 20:03:34.822 Pictopix[2703:39184] Using device NVIDIA GeForce GTX 980 (high power)
    7. Initializing Metal device caps: NVIDIA GeForce GTX 980
    8. Begin MonoManager ReloadAssembly
    9. - Completed reload, in  0.131 seconds
    10. Receiving unhandled NULL exception
    11. Obtained 21 stack frames.
    12. Mac-Pro:Unity Steph$ cat Player.log
    13. Initialize engine version: 2017.3.0f3 (a9f86dcd79df)
    14. GfxDevice: creating device client; threaded=1
    15. 2018-09-01 13:40:45.425 Pictopix[27935:426236] LG ULTRAWIDE preferred device: NVIDIA GeForce GTX 980 (high power)
    16. 2018-09-01 13:40:45.425 Pictopix[27935:426236] Metal devices available: 1
    17. 2018-09-01 13:40:45.426 Pictopix[27935:426236] 0: NVIDIA GeForce GTX 980 (high power)
    18. 2018-09-01 13:40:45.426 Pictopix[27935:426236] Using device NVIDIA GeForce GTX 980 (high power)
    19. Initializing Metal device caps: NVIDIA GeForce GTX 980
    20. Begin MonoManager ReloadAssembly
    21. - Completed reload, in  0.433 seconds
    22. WARNING: Shader Unsupported: 'Hidden/VideoDecodeOSX' - Pass 'FLIP_RGBARECT_TO_RGBA' has no vertex shader
    23. WARNING: Shader Unsupported: 'Hidden/VideoDecodeOSX' - Setting to default shader.
    24. WARNING: Shader Unsupported: 'Hidden/BlitToDepth' - Pass '' has no vertex shader
    25. WARNING: Shader Unsupported: 'Hidden/BlitToDepth' - Setting to default shader.
    26. WARNING: Shader Unsupported: 'Hidden/BlitToDepth_MSAA' - Pass '' has no vertex shader
    27. WARNING: Shader Unsupported: 'Hidden/BlitToDepth_MSAA' - Setting to default shader.
    28. Receiving unhandled NULL exception
    29. Obtained 3 stack frames.
     
    Gamrok, Sep 1, 2018
    #5

  6. samizzo

    samizzo

    Joined:
    Sep 7, 2011
    Posts:
    487
    Did the macOS crash reporter pop up? If so, you should be able to get a crash log from there.

    Sam
     
    samizzo, Sep 2, 2018
    #6

  7. Gamrok

    Gamrok

    Joined:
    May 13, 2015
    Posts:
    16
    The player sent me this log:

    Code (CSharp):
    1. 2018-09-03 4:13:15.395 PM launchservicesd[93]: SecTaskLoadEntitlements failed error=22
    2. 2018-09-03 4:13:15.400 PM launchservicesd[93]: SecTaskLoadEntitlements failed error=22
    3. 2018-09-03 4:13:15.403 PM launchservicesd[93]: SecTaskLoadEntitlements failed error=22
    4. 2018-09-03 4:13:15.484 PM appleeventsd[59]: SecTaskLoadEntitlements failed error=22
    5. 2018-09-03 4:13:15.571 PM Pictopix[33256]: LG ULTRAWIDE preferred device: NVIDIA GeForce GTX 980 (high power)
    6. 2018-09-03 4:13:15.571 PM Pictopix[33256]: Metal devices available: 1
    7. 2018-09-03 4:13:15.571 PM Pictopix[33256]: 0: NVIDIA GeForce GTX 980 (high power)
    8. 2018-09-03 4:13:15.571 PM Pictopix[33256]: Using device NVIDIA GeForce GTX 980 (high power)
    9. 2018-09-03 4:13:15.602 PM coreaudiod[223]: SecTaskLoadEntitlements failed error=22
    10. 2018-09-03 4:13:16.049 PM launchservicesd[93]: SecTaskLoadEntitlements failed error=22
    11. 2018-09-03 4:13:18.015 PM identityservicesd[424]: <IMMacNotificationCenterManager: 0x7ff5a9937530>: notification observer: com.apple.iChat   notification: __CFNotification 0x7ff5a9c1d0b0 {name = _NSDoNotDisturbEnabledNotification}
    12. 2018-09-03 4:13:18.029 PM identityservicesd[424]: <IMMacNotificationCenterManager: 0x7ff5a9937530>:    NC Disabled: NO
    13. 2018-09-03 4:13:18.035 PM identityservicesd[424]: <IMMacNotificationCenterManager: 0x7ff5a9937530>:   DND Enabled: YES
    and information about his system:

    Code (CSharp):
    1. OS: 10.11.6 (El capitan)
    2. Processor: 2x3.33Ghz 6-Core Xeon
    3. Memory: 64GB 1333 DDR3 ECC (8x8GB sticks)
    4. Graphics: NVIDIA GeForce GTX 980 4086 MB
    5. Resolution: 2560x1080
    6. Harddrives are Hybrid drives
     
    Last edited: Sep 4, 2018
    Gamrok, Sep 4, 2018
    #7