Unexpected network error. Please refresh page.

Hi, I'm currently experiencing a situation when refreshing the Remote Settings in Analytics. The key-value list won't show up and the website keeps showing me "Unexpected network error. Please refresh page.".

Anyone?

 

Yo. It's been 7 hours and this issue still hasn't fixed. I looked into the requests and found a 500 error for https://dashboard.unity3d.com/app/analytics/projects/ddfb9229-f757-4502-a7eb-e32336293c89/settings:

Errno::EADDRNOTAVAIL in ApplicationRemoteSettingsController#index
Failed to open TCP connection to localhost:8082 (Cannot assign requested address - connect(2) for "localhost" port 8082)
Rails.root: /var/www/controlpanel

Application Trace | Framework Trace | Full Trace
lib/remote_settings_client_service.rb:38:in `block in get_all_settings'
lib/remote_settings_client_service.rb:135:in `handle_service_error'
lib/remote_settings_client_service.rb:38:in `get_all_settings'
lib/remote_settings_client_service.rb:25:in `get_or_create_default_settings'
lib/remote_settings_service.rb:18:in `get_or_create_default_settings'
app/controllers/application_remote_settings_controller.rb:12:in `block in index'
app/controllers/application_remote_settings_controller.rb:143:in `execute'
app/controllers/application_remote_settings_controller.rb:10:in `index'
app/controllers/application_controller.rb:51:in `block in with_locale'
app/controllers/application_controller.rb:51:in `with_locale'
app/middleware/catch_json_parse_errors.rb:8:in `call'
Request
Parameters:

{"namespace"=>"app/analytics",
"application_id"=>"ddfb9229-f757-4502-a7eb-e32336293c89"}


Show session dump

Show env dump

Response
Headers:

None

Due to this issue we have to delay our weekend release (since we couldn't change the settings for our project...)

 

Same for us. We have to delay release, too. Kind of frustrating.

 

Same here, just tried again with no luck

 

24 hours downtime. Can't trust it anymore.

 

We are looking into this.

 

Could we please have an update on this? It is currently preventing us from deploying an update...

 

Will do! As soon as we have information to share, we will do so here. It's early morning US-Pacific time ATM, so engineers are arriving soon. Also a reminder that we will be sunsetting Remote Settings in favor of Remote Config in about one year.

 

This appears to be a Dashboard issue only, and the RS service for live games should still be OK

 

So we've decided to try Remote Config while unity team is sorting things out. Guess what, its one problem after another.

I've imported the package. Next step was the "Remote Config" menu in the "Window" section. But guess what: there is no such menu item.

But that's not all... After I installed the Remote Config package (2.0), the "Package Manager" menu item is now gone from "Window" section! I've restarted the editor, it does not help. No other actions other than package import were done.

Also, starting with 2018.4.25f1 or so, Unity editor sometimes just randomly locks up. It happens on many different machines with 2 different projects, for all developers involved. We have to restart the editor several times a day because of this.

 

Sorry to hear, sounds like you may have other issues that are keeping the installer from completing. You might try on a brand new project to compare (if you haven't already) once you get the other Editor issues resolved.

 

Just tested it out with a new project - all worked perfectly. Then found out that newtonsoft library was reintroduced by Remote Config, which conflicted with existing one. So my bad.

However, that editor issue I've mentioned above, is not fixed and persists through several releases. It appeared right when we've updated the editor to 2018.4.25f1, I believe.

 

Yeah, we are working on the Newtonsoft conflict issue.

 

Can you please try the RS Dashboard again? We just rolled out an update.

 

All working fine. Finished transition to Remote Config though