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Unable to open Unity Hub - (0xc0000142)

Discussion in 'Unity Hub' started by Krayd_, Oct 31, 2019.

  1. Krayd_

    Krayd_

    Joined:
    Oct 31, 2019
    Posts:
    4
    Hello,

    I recently tried to run Unity 2019.2.4f1 (64-bit) after having it work completely fine a couple days ago. However, whenever Unity Hub automatically starts up, I get this error:

    "The application was unable to start correctly (0xc0000142). Click OK to close the application."

    Not sure if this will be useful but here is the event data from the application crash:



    Log Name: Application
    Source: Application Error
    Date: 2019-10-30 11:10:01 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Description:
    Faulting application name: Unity Hub.exe, version: 2.1.3.0, time stamp: 0x5aac0988
    Faulting module name: ncrypt.dll, version: 10.0.17763.1, time stamp: 0xb8fe18e6
    Exception code: 0xc0000005
    Fault offset: 0x0000000000005870
    Faulting process id: 0x5524
    Faulting application start time: 0x01d58fa11115616e
    Faulting application path: D:\Unity\Unity Hub\Unity Hub.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ncrypt.dll
    Report Id: 79606202-72d2-41e1-ab23-496e7249aae3
    Faulting package full name:
    Faulting package-relative application ID:

    Unity 2019.2.4f1 will then launch a dialog box allowing me to continue launching Unity by creating an empty project or opening a project.
    I can open up a blank Unity template, but if I try to open up a specific project the Unity Hub error message appears again, and Unity goes completely white with only the file menu bar at the top, and gets stuck loading infinitely.
    Windows Task Manager will show the Unity project as "suspended".

    I have also tried the 2019.3 Beta but I cannot run it as I need Unity Hub to activate my licence.

    I'd very much appreciate any help I can get as I have a game jam coming up this weekend. Thank you!!

    (P.S. I should also mention I have already looked at this thread: https://forum.unity.com/threads/unity-2019-2-wont-start-on-shadow-pc-0xc0000142.741359/ which is a different issue than mine as it affects Unity itself rather than Unity Hub. I tried the solution anyway and no luck.)
     
    Last edited: Oct 31, 2019
  2. APSchmidt

    APSchmidt

    Joined:
    Aug 8, 2016
    Posts:
    2,712
    What happens if you activate your licence? In case you have a problem with it, just delete "Unity_lic.ulf" in "C:\ProgramData\Unity" so that Unity Hub recreates it.

    It's also better that you open Unity Hub first and open your project from it, simpler. ;)
     
  3. Krayd_

    Krayd_

    Joined:
    Oct 31, 2019
    Posts:
    4
    I should have been more clear in my original post but the problem is that Unity Hub won't launch, and as a result Unity itself won't work either.

    I will try deleting that file tonight, but I'm anticipating that Unity Hub won't recreate it because every time it launches I get the error above.

    I also can't launch projects from Unity Hub because it won't open in the first place.
     
  4. APSchmidt

    APSchmidt

    Joined:
    Aug 8, 2016
    Posts:
    2,712
    It will since the file is needed to run Unity properly. :)
     
  5. Krayd_

    Krayd_

    Joined:
    Oct 31, 2019
    Posts:
    4
    I will let you know how it goes, thanks!
     
  6. Krayd_

    Krayd_

    Joined:
    Oct 31, 2019
    Posts:
    4
    Thank you so much, that worked!
     
  7. APSchmidt

    APSchmidt

    Joined:
    Aug 8, 2016
    Posts:
    2,712
    Told ya! ;)

    Do it again if your troubles happen again.