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Unable to Login to Unity Id

Discussion in 'Editor & General Support' started by SharpEdgeGames, Apr 20, 2023.

  1. SharpEdgeGames

    SharpEdgeGames

    Joined:
    Jan 12, 2021
    Posts:
    1
    Hello there, i have been trying to unity id to access my unity gaming services dashboard but when ever i try lo login im taken to a webpage saying
    "
    We're sorry, but something went wrong.
    We've been notified about this issue and we'll take a look at it shortly.
    "
    here is a screenshot of webpage


    Note:
    1) no my account is not banned as i have not received any email regarding this
    2) yes i am trying with correct password and i have tried resetting password and done it successfully but still not able to login .
    3) NO im not using any vpn and i have tried deleting cookies and tried to renew my ip address too for just in case
    i have tried contacting unity customer services too but no response from their side.
    Please help me out in this i have many projects on this id and im behind on my work due to this alot.

    Edit: this was resolved, you can ask unity support for removing two factor Authentication , it will take time but this will resolve it.
     

    Attached Files:

    Last edited: Sep 7, 2023
    SharpEdgeGames, Apr 20, 2023
    #1

  2. asadalithepapa

    asadalithepapa

    Joined:
    Sep 16, 2021
    Posts:
    1
    I am also facing the same issue and dont know that to do? I have mailed the issue to unity support but they haven't replied till now. Please do inform us here if you are able to login Now...
     
    asadalithepapa, Apr 25, 2023
    #2

  3. MahnoorKhan

    MahnoorKhan

    Joined:
    Jul 21, 2019
    Posts:
    1

    Facing the same damn problem for 3 weeks now, losing all my work because of this. unity guys replied my email after 8 days saying "let us know if it happens again" and now they have disappeared again. I dont know what to do, PLEASE HELP

    upload_2023-4-26_22-46-0.png
     
    MahnoorKhan, Apr 26, 2023
    #3

  4. gonovuu

    gonovuu

    Joined:
    Aug 16, 2022
    Posts:
    4
    Same as mine, but I can’t change my payout details. Opened a ticket last month, and until now still no fix.
     
    gonovuu, Apr 27, 2023
    #4

  5. Carl_UnityDSE

    Carl_UnityDSE

    Unity Technologies

    Joined:
    May 25, 2022
    Posts:
    54
    Hello,

    We are ucrrenlty experiancing technical dificulties with certain clients who have their TFA enabled.

    Please contact unityads-support@unity3d.com to assist you with confirming your accounts and removing the TFA.
     
    Carl_UnityDSE, Apr 28, 2023
    #5

  6. waqasahmedcheema

    waqasahmedcheema

    Joined:
    Sep 15, 2021
    Posts:
    1
    This error is occurring due to two-factor authentication, contact unity support and ask them to disabled two-factor authentication from your account.
    I was facing same issue from last 3 weeks, unity support replied after 2 weeks but now mine issue is fixed.
     
    waqasahmedcheema, Apr 28, 2023
    #6

  7. jcbadboy

    jcbadboy

    Joined:
    Mar 24, 2010
    Posts:
    56
    Same here.

    Stuck in this screen:
    upload_2023-5-4_11-14-16.png

    Lost all accesss with organization and services.
    I sent an email to the support. I'm already waiting for days.
     
    jcbadboy, May 4, 2023
    #7

  8. mohammedtayel47

    mohammedtayel47

    Joined:
    Aug 28, 2023
    Posts:
    1
    I am facing a problem with two-factor authentication. How do I record the withdrawal data and it has been transferred more than once without any benefit, and this message appears to me?We're sorry, but something went wrong.
    We've been notified about this issue and we'll take a look at it shortly Screenshot_٢٠٢٣٠٩٠٤_٢١٠٧٢٦_Brave.jpg .
     
    mohammedtayel47, Sep 6, 2023
    #8