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Unable to Load Dashboard Issue

Discussion in 'Unity Ads' started by ClaireO, Jan 3, 2018.

  1. ClaireO

    ClaireO

    Unity Technologies

    Joined:
    Oct 25, 2016
    Posts:
    61
    We are currently experiencing issues which is resulting in multiple users not being able to load or access the ads dashboard. This is due to a known browser caching issue.

    We have established a reliable fix that gives you access to your dashboard. We have investigated the issue and it should no longer occur for those who have been affected.

    EDIT: You only need to take one of these steps, not both

    Steps you can take are:
    - clear your browser cache
    - log into an incognito window of the browser

    If you require further assistance, or these steps do not work for you. Please contact us by emailing unityads-support@unity3d.com or submitting a ticket.

    Thank you for your continued patience.
     
    Last edited: Jan 4, 2018
    Carwashh likes this.
  2. Hung183

    Hung183

    Joined:
    Jan 16, 2016
    Posts:
    12
    So when can I access it normally?
     
  3. BBRome

    BBRome

    Joined:
    Jul 3, 2012
    Posts:
    372
    For me works on Safari and not Crome
     
  4. ClaireO

    ClaireO

    Unity Technologies

    Joined:
    Oct 25, 2016
    Posts:
    61
    Hi Everyone,

    Just a quick update -

    This issue has been resolved and should no longer occur :)

    Thank you again for bearing with us while we worked to resolve this.
     
  5. thelittlegamefactory

    thelittlegamefactory

    Joined:
    Jan 27, 2015
    Posts:
    19
    Hi @ClaireO,

    unfortunately, I'm not able to load the monetization dashboard. I have tried 4 different browsers on different systems. Deleting the cache and opening an incognito window did not help.

    Regards
     
  6. elora_k

    elora_k

    Unity Technologies

    Joined:
    Sep 20, 2016
    Posts:
    37
  7. thelittlegamefactory

    thelittlegamefactory

    Joined:
    Jan 27, 2015
    Posts:
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    elora_k likes this.
  8. Phan-Ba-Nhut

    Phan-Ba-Nhut

    Joined:
    May 6, 2014
    Posts:
    64
    Hello,

    Is the dashboard ok today?

    I didn't see any revenue change since 8 hours, that's so weird
     
  9. Phan-Ba-Nhut

    Phan-Ba-Nhut

    Joined:
    May 6, 2014
    Posts:
    64
    The problem is fixed, thank you,
     
  10. enger305

    enger305

    Joined:
    May 7, 2014
    Posts:
    4
    Hi ClaireO,
    I can't access dashboard.unity3d.com since 26/04/2018.
    Deleting the cache and opening an incognito window did not help.
    The problem has not stll fixed
     
  11. rasmus-unity

    rasmus-unity

    Unity Technologies

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    Aug 15, 2014
    Posts:
    1,177
  12. mihl91

    mihl91

    Joined:
    Feb 18, 2019
    Posts:
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    had the same problem. Seems to be working in safari and not in chrome.
     
  13. rasmus-unity

    rasmus-unity

    Unity Technologies

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    Aug 15, 2014
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    1,177
  14. mihl91

    mihl91

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    Feb 18, 2019
    Posts:
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  15. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
    Aug 15, 2014
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    1,177
    A problem with authentication token likely? Can you try to open in incognito mode and/or delete cookies for that site?

    I haven't heard about similar issues in a long time though, when did you last use the site?

    /Rasmus
     
  16. mihl91

    mihl91

    Joined:
    Feb 18, 2019
    Posts:
    6
    Hi Rasmus. Sorry for the late reply. It is opening in Chrome now.