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Unable To Load Billing Plan

Discussion in 'Unity Build Automation' started by eizenhorn, Apr 11, 2019.

  1. eizenhorn

    eizenhorn

    Joined:
    Oct 17, 2016
    Posts:
    2,685
    Hi!

    Today I'm faced with this error. Unity Teams subscription active. Unity Plus subscription active. Also Dashboard can't connect with bitbucket (previously all works fine without problems and I builded iOS builds fine)
    upload_2019-4-11_11-5-17.png

    Billing API returns server error
    upload_2019-4-11_11-14-26.png 

    {"error":"Billing API error."}


    Also I can see so many Cross-Origin Read Blocking warnings and billing endpoint is one of them.
     
    Last edited: Apr 11, 2019
    eizenhorn, Apr 11, 2019
    #1

  2. ollieblanks

    ollieblanks

    Unity Technologies

    Joined:
    Aug 21, 2017
    Posts:
    460
    Hi @eizenhorn,

    I believe that this may have been caused by a brief outage with our licensing system, which was resolved shortly after your post. Can you please confirm if you are still seeing this behaviour?
     
    ollieblanks, Apr 11, 2019
    #2

  3. eizenhorn

    eizenhorn

    Joined:
    Oct 17, 2016
    Posts:
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    Yep now works :) anyway I configured it directly in Unity interface
     
    Last edited: Apr 12, 2019
    eizenhorn, Apr 11, 2019
    #3

  4. timdevil

    timdevil

    Joined:
    Dec 12, 2013
    Posts:
    16
    Same error occurs now trying to edit a cloud build config.
    "Unable to load Billing Plan"

    I tried to reach the unity3d support but stuck at "Checking support eligibility..." popup. :mad:
     
    timdevil, Jun 2, 2019
    #4

  5. Lurking-Ninja

    Lurking-Ninja

    Guest

    Lurking-Ninja, Jun 3, 2019
    #5
    victorw likes this.

  6. jessyrobinson2

    jessyrobinson2

    Joined:
    Mar 21, 2019
    Posts:
    3
    I'm having this issue today.
     
    jessyrobinson2, May 12, 2020
    #6

  7. IOU_RAY

    IOU_RAY

    Joined:
    Jul 25, 2017
    Posts:
    127
    We have been having this issue for last couple days, intermittently causing live publishing builds to fail.
     
    IOU_RAY, May 12, 2020
    #7

  8. hoonsubin

    hoonsubin

    Joined:
    Dec 7, 2017
    Posts:
    3
    I'm also seeing the same issue right now and I can't add the build target. Any news on this?
     

    Attached Files:

    hoonsubin, Feb 2, 2022
    #8

  9. rajivrao

    rajivrao

    Unity Technologies

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    Feb 19, 2019
    Posts:
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    @hoonsubin -- this is odd...is the error still coming up? If so, would recommend submitting a support ticket. That would be the fastest way for the team to get back to you!
     
    rajivrao, Feb 9, 2022
    #9

  10. ValeryNikulina

    ValeryNikulina

    Unity Technologies

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    Oct 26, 2020
    Posts:
    138
    Hi everyone!

    It has been fixed last week. Please let us know if you're still running into this issue.
     
    ValeryNikulina, Feb 14, 2022
    #10

  11. infra_unity459

    infra_unity459

    Joined:
    Nov 14, 2019
    Posts:
    2
    Hi,
    I'm facing this issue right now. While loading the build config page, I get :
    Error fetching billing plan: Failed retrieving plan for orgForeignKey: xxxxxxxxxx
     
    infra_unity459, Apr 11, 2022
    #11
    elaine_unity694 and RaventurnPatrick like this.

  12. RaventurnPatrick

    RaventurnPatrick

    Joined:
    Aug 9, 2011
    Posts:
    250
    Same
     
    RaventurnPatrick, Apr 11, 2022
    #12

  13. departement

    departement

    Joined:
    Jul 31, 2013
    Posts:
    11
    Same!
     
    departement, Apr 11, 2022
    #13

  14. jonny_unity323

    jonny_unity323

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    Jul 10, 2021
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    1
    SAME!!!
     
    jonny_unity323, Apr 11, 2022
    #14

  15. tav_elliott

    tav_elliott

    Joined:
    May 6, 2021
    Posts:
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    I'm experiencing the same thing.
     
    tav_elliott, Apr 11, 2022
    #15

  16. elaine_unity694

    elaine_unity694

    Joined:
    Oct 12, 2020
    Posts:
    26
    Hi, I am facing this issue while loading the build config page,
    Failed retrieving plan for orgForeignKey:xxxxxxxx
     
    elaine_unity694, Nov 2, 2022
    #16

  17. wmcburnett_hb

    wmcburnett_hb

    Joined:
    Jun 21, 2021
    Posts:
    2
    Hi, I am also facing this problem, trying to do our first cloud builds, and this is blocking me.
     
    wmcburnett_hb, Nov 2, 2022
    #17

  18. bashis

    bashis

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    Mar 18, 2013
    Posts:
    8
    Facing this issue right now.
     
    bashis, Nov 2, 2022
    #18

  19. pndeveloper

    pndeveloper

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    Dec 7, 2015
    Posts:
    29
    I am also having this issue when attempting to update build configurations in cloud build
     
    pndeveloper, Nov 14, 2022
    #19

  20. Barb-Unity

    Barb-Unity

    Unity Technologies

    Joined:
    Jul 2, 2019
    Posts:
    50
    Hi all!

    We apologize for the inconvenience. There was an incident yesterday as well as a few days ago that caused errors in Cloud Build such as the ones that you're describing. Are you still experiencing this issue? If yes, could you please report it to cloudbuildsupport@unity3.com along with your organization ID, so that we could investigate this further?

    Cheers!
     
    Barb-Unity, Nov 15, 2022
    #20

  21. escic

    escic

    Joined:
    Aug 6, 2013
    Posts:
    42
    hi, I have similar error in one of my project.

    Limited functionality available due to errors fetching data.

    Hide details
    • Error fetching billing plan
    • Error fetching project statistics
    • Error fetching build targets
     
    escic, Nov 21, 2022
    #21

  22. Barb-Unity

    Barb-Unity

    Unity Technologies

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    Last edited: Dec 8, 2022
    Barb-Unity, Nov 21, 2022
    #22

  23. Phoder1

    Phoder1

    Joined:
    Nov 6, 2018
    Posts:
    4
    Hey, we also seem to have similar issue.
    Limited functionality: "Error fetching billing plan"
    And after trying to build: "Billing API error. Status code: 500"

    When trying to email cloudbuildsupport we get:
    550 Requested action not taken: mailbox unavailable
     
    Phoder1, Dec 4, 2022
    #23

  24. Barb-Unity

    Barb-Unity

    Unity Technologies

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    Jul 2, 2019
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    Barb-Unity, Dec 8, 2022
    #24

  25. Fangh

    Fangh

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    Apr 19, 2013
    Posts:
    274
    Same today
     

    Attached Files:

    Fangh, Apr 14, 2023
    #25

  26. Michael71

    Michael71

    Joined:
    May 9, 2019
    Posts:
    2
    Hello!
    I am experiencing the same issue right now...

    "Error fetching billing plan"
     
    Michael71, Apr 14, 2023
    #26

  27. retypeNickATI

    retypeNickATI

    Joined:
    Oct 14, 2021
    Posts:
    2
    Same.
     
    retypeNickATI, Apr 14, 2023
    #27

  28. swoove-mk

    swoove-mk

    Joined:
    Sep 5, 2021
    Posts:
    1
    we get same error atm
     
    swoove-mk, Apr 14, 2023
    #28

  29. zeptolab

    zeptolab

    Joined:
    Apr 3, 2017
    Posts:
    1
    Same.

    
Limited functionality available due to errors fetching data.
    
Hide details
    

    
    Error fetching billing plan
     
    zeptolab, Apr 14, 2023
    #29

  30. ekgames

    ekgames

    Joined:
    Oct 8, 2014
    Posts:
    1
    Same.

    Limited functionality available due to errors fetching data.

    Hide details
    Error fetching billing plan

    Unfortunately we couldn't fetch the information for uvcs storage usage.

    Unfortunately we couldn't fetch the information for build usage.
     
    ekgames, Apr 14, 2023
    #30

  31. jfayolle

    jfayolle

    Joined:
    Jan 23, 2013
    Posts:
    1
    We have this error too ...
     
    jfayolle, Apr 14, 2023
    #31

  32. PeachyPixels

    PeachyPixels

    Joined:
    Feb 17, 2018
    Posts:
    713
    Same here.
     
    PeachyPixels, Apr 14, 2023
    #32

  33. UnityPeterD

    UnityPeterD

    Unity Technologies

    Joined:
    Nov 5, 2019
    Posts:
    64
    Hi everyone,

    Thank you for reporting this, we are currently investigating this issue. I will update this thread when I have more information.

    Kind Regards,
    Peter D
    Unity Service Support
     
    UnityPeterD, Apr 14, 2023
    #33

  34. UnityPeterD

    UnityPeterD

    Unity Technologies

    Joined:
    Nov 5, 2019
    Posts:
    64
    Hi everyone,

    This does seem to be resolved as of now (I can no longer reproduce the issue). Please let us know if the issue is persisting.

    Thank you,
    Peter D
    Unity Service Support
     
    UnityPeterD, Apr 14, 2023
    #34
    PeachyPixels likes this.

  35. Michael71

    Michael71

    Joined:
    May 9, 2019
    Posts:
    2
    Fixed... thank you!
     
    Michael71, Apr 14, 2023
    #35