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Question Unable to enter Analytics Dashboard

Discussion in 'Unity Analytics' started by Mad_Max_Sharecare, Jan 6, 2022.

  1. Mad_Max_Sharecare

    Mad_Max_Sharecare

    Joined:
    Jun 1, 2020
    Posts:
    6
    Hi!

    When trying to enter the Analytics Dashboard Overview, Data Explorer etc. it constantly presents me this screen:

    upload_2022-1-6_15-48-41.png

    Our project was built with Unity 2019, and we recently moved to 2021.2.7.
    We are already using Unity Analytics for many month, and it it properly setup in the Editor and we know that data is been collected...

    I've tried to use suggestion from the forum:
    upload_2022-1-6_15-53-47.png

    But result is the same:

    upload_2022-1-6_15-54-26.png

    What should we do?

    Thanks beforehand,
    Mad Max
     
    Mad_Max_Sharecare, Jan 6, 2022
    #1

  2. JeffDUnity3D

    JeffDUnity3D

    Joined:
    May 2, 2017
    Posts:
    14,446
    @Mad_Max_Sharecare I responded to your support ticket. You disabled Analytics back in November. You'll need to enable Analytics in the Services window (menu Window/General/Services) and Save your project.
     
    JeffDUnity3D, Jan 6, 2022
    #2