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Unable to Download App

Discussion in 'Unity Cloud Build' started by GlitchInTheMatrix, Nov 13, 2015.

  1. GlitchInTheMatrix

    GlitchInTheMatrix

    Joined:
    Apr 12, 2010
    Posts:
    285
    Hi guys,

    I get an error using the Cloud Build and the Beta version site as well, actually the Beta site give me the message that my device have to be recognized by the system and give me the popup of Install the unity profile that when I press install it back to the site.

    Im working with Unity5, trying to install in an Iphone5S and 6S, both with iOS 9.1 (13B143)

    I tried to reset both devices with those 2 links

    https://build.cloud.unity3d.com/device/reset
    https://build-beta.cloud.unity3d.com/device/reset

    I checked my AppDevelop Account and seems like all is right.
    Have my certificates of iOS Development and Distribution, in my Device list I have my 5S and 6S and in my Provisioning Profiles I have Active Distribution and Development with an expiate date of Nov 10, 2016

    can be a bug in the sistem or something Im missing? Btw, Im the owner without collaborators.

    thanks
     
  2. GlitchInTheMatrix

    GlitchInTheMatrix

    Joined:
    Apr 12, 2010
    Posts:
    285
    Bump,

    Sorry for re ask but I need resolve this problem. Any help?
     
  3. GlitchInTheMatrix

    GlitchInTheMatrix

    Joined:
    Apr 12, 2010
    Posts:
    285
    Bump 2.

    Still now working, The profile seems like is not installed in the iphone6S with iOS 9.1.

    Way when I try to install the profile to detect my Iphone it back to the cloud build site?

    I Tested setting my Provisioning Profile Type in Developer and adhoc but whatever setting I do, It still giving me the damn Unable to Download App message.

    I sent you guys a mail but nobody respond as well. the is a problem with the system?

    Thanks
     
  4. David-Berger

    David-Berger

    Unity Technologies

    Joined:
    Jul 16, 2014
    Posts:
    720
    Where did you send the email to?

    For "Unable to Download App" please see here: http://stackoverflow.com/questions/25733299/ios-8-cant-install-enterprise-app

    For "Unable to Install App" please see here: http://stackoverflow.com/questions/14375387/iphone-app-could-not-be-installed-at-this-time

    Make sure your Development/Distribution profile is valid. If it's invalid but not expired yet, it might be that your development certificate was revoked or removed. Please check that too. See here for more information - https://developer.apple.com/library/ios/qa/qa1878/_index.html

    Going back to the cloud build side is the expected behaviour, once that is done you should have an install button.
     
  5. GlitchInTheMatrix

    GlitchInTheMatrix

    Joined:
    Apr 12, 2010
    Posts:
    285
    Hi David, thanks for the info, figure out that if I set my Provisioning Profile Type to adhoc it works. like developer it doesn't work.

    so SOLVED!

    Set your Provisioning Profile Type to adhoc (Distribution)
     
  6. JoeStrout

    JoeStrout

    Joined:
    Jan 14, 2011
    Posts:
    9,753
    I'm stuck on this step but with a different problem: when I tap the build in mobile Safari on my iPad, a dialog pops up saying "Detect Device: We need to detect your iOS UDID before you can install apps". I tap the OK button, and nothing happens. I wait. Nothing continues to happen. (And of course I then tap OK multiple times, but still nothing.)

    I set all this up yesterday, with an ad-hoc profile that definitely includes this device. It's my first successful Cloud Build. So I'm sure there's nothing old or stale about my configuration.

    What's supposed to happen when I tap OK on this dialog, and why isn't it happening? (For that matter, the Cancel button also does nothing; I have to refresh the page to get rid of the dialog.) Is there some way I can manually tell Cloud Build which device it is, so it will just get on with the installation?

    This is an iPad Air (4th Gen) running iOS 15.3.1.

    EDIT: I figured it out. The tap on the "OK" and "Cancel" buttons fall through to the giant "Detect UDID" button behind it. I was able to avoid this by first scrolling the page up before tapping "Detect UDID", so that the dialog (which now pops up below it) no longer overlaps this button. Then the OK button did what it should (installed a Unity profile, etc.).
     
    Last edited: Mar 2, 2022
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