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Unable to activate license

Discussion in 'Unity Hub' started by Laumania, Sep 20, 2018.

  1. Laumania

    Laumania

    Joined:
    Jun 27, 2012
    Posts:
    221
    Hi

    I have got the Unity Hub for some time, since in beta. It worked fine, until some days/weeks ago, where it asked me to activate my license again.

    So, I found my license key, pasted it in and got an:
    upload_2018-9-20_8-42-47.png

    I just uninstalled and reinstalled the v1.0 as you can see in the top - same error.

    I opened FIddler to see what was going on, and it seems like the end point doesn't exists - I guess all have this issue, as I dont' see how anything I do by pasting in my license key change the API end point?
    upload_2018-9-20_8-46-6.png

    What to do? I have contacted support, but they couldn't help as it was in beta - but this morning I saw that it's out in v1.0 now - so not beta.

    Thanks in advance.
     
    Laumania, Sep 20, 2018
    #1

  2. Laumania

    Laumania

    Joined:
    Jun 27, 2012
    Posts:
    221
    Ok that's wierd I'm the only one having an issue activating in Unity Hub :(
     
    Laumania, Sep 20, 2018
    #2

  3. Laumania

    Laumania

    Joined:
    Jun 27, 2012
    Posts:
    221
    *All....bbyyy....myyysseeelllfff!*
     
    Laumania, Sep 20, 2018
    #3

  4. joeksy

    joeksy

    Unity Technologies

    Joined:
    Jan 12, 2017
    Posts:
    155
    Hi @Laumania,
    I would like to ask if opening directly with Unity works fine. If you observe different behavior from the Hub to Unity Editor, then it's definitively a bug.
    If opening Unity directly works, I would like to ask you reporting a bug using the Hub's bug reporter in the tray, that way it would provide us the information to help you.
    And if opening Unity directly works fine, as an alternative workaround, you may use the Return License from Manage License in Editor, and reactivate it using the Hub.
    Hope the information helps,
    Joe
     
    joeksy, Sep 20, 2018
    #4

  5. Laumania

    Laumania

    Joined:
    Jun 27, 2012
    Posts:
    221
    Just downloaded latest Unity3d Editor and activation works fine there, so it's a Unity Hub issue...as I was expecting.

    I'll report it as a bug in the build ind bug reporter.

    I'm just really puzzled by why nobody else seem to have this issue...
     
    Laumania, Sep 20, 2018
    #5