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Ukrainian Accounts blocked due War by mistake!

Discussion in 'Editor & General Support' started by danyaegoist, Mar 12, 2022.

  1. danyaegoist

    danyaegoist

    Joined:
    Nov 8, 2017
    Posts:
    7
    I have "This account is blocked. Please contact support if you believe this is a mistake" due login.
    Yes. My address has been in Luhans'ka oblast(Ukraine). And not all cities in this region is under Russia(as before, all 8 years). I'm at Odessa now, but my account with all assets has been blocked. I already write to support, but seems no one mail from there.

    All people who in situation like me, support this thread please.
     
    danyaegoist, Mar 12, 2022
    #1

  2. Kurt-Dekker

    Kurt-Dekker

    Joined:
    Mar 16, 2013
    Posts:
    36,951
    I'm sorry you're stuck in the middle of this destruction. All the best to you and your loved ones.

    You may have faster success if you use a proxy to access from a different country.
     
    Kurt-Dekker, Mar 12, 2022
    #2

  3. danyaegoist

    danyaegoist

    Joined:
    Nov 8, 2017
    Posts:
    7
    This doesn't help. Unity is blocked accounts. No matter what ip. My ip already from Odessa.
     
    danyaegoist, Mar 16, 2022
    #3

  4. danyaegoist

    danyaegoist

    Joined:
    Nov 8, 2017
    Posts:
    7
    Unity. Pay attencion on this thread. Support not answering more then 10 days.
    @JeffDUnity3D Can you help me?
     
    danyaegoist, Mar 16, 2022
    #4

  5. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    14,446
    This is not my area, but what is your support ticket number? Sometimes it can take Customer Service some time to answer questions due to ticket volume.
     
    JeffDUnity3D, Mar 16, 2022
    #5

  6. konsordo

    konsordo

    Joined:
    Jun 25, 2013
    Posts:
    10
    The same here. I live in the center of Ukraine in the city Sviltovodsk, area Kirovohradska. My account has been suspended from 9 of march. I think that we should go public with this problem on Twitter and Facebook
     
    konsordo, Mar 18, 2022
    #6

  7. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    14,446
    Please share your support ticket number, it may be an IP address issue. You can use support@unity3d.com or go to https://support.unity.com and open a support ticket there.
     
    JeffDUnity3D, Mar 18, 2022
    #7

  8. konsordo

    konsordo

    Joined:
    Jun 25, 2013
    Posts:
    10
    Hello Jeff!

    Unfortunately, this problem is exactly with the direct blocking of my account. Together with my partner Voodoo, we made the 2 tickets (Tickets: 1194042, 1192541) to solve this problem. We hope that its a mistake. Now we are waiting for a response from your Unity Legal Team (karen.oddo@unity3d.com)

    Thank you!
     
    konsordo, Mar 18, 2022
    #8

  9. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    14,446
    I see there has been daily activity on these tickets, so please be patient.
     
    JeffDUnity3D, Mar 18, 2022
    #9

  10. konsordo

    konsordo

    Joined:
    Jun 25, 2013
    Posts:
    10
    Yes, I see. However, its a really interesting case. As you can see, I can write this message via my blocked account (Unity ID). Because it seems like the computer saved this account on this computer (Mac Mini in my case). But when I try to log into this account from another device (phone or MacBook), I get an error message that my account has been blocked).
    Note: I am tried to login into this account from this Mac Mini but from another browser (Google Chrome) and got the same error that my account blocked.

    Also, today I have received an email that the Unity Ads Payout Request was approved, and I will get paid. How it's possible?
     

    Attached Files:

    konsordo, Mar 20, 2022
    #10

  11. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    14,446
    My suspicion is the IP address. However, you will want to work with support and the legal team, we can't do anything from the forum.
     
    JeffDUnity3D, Mar 20, 2022
    #11