UI Issue with Collaborate Preview - 8,15,17

I have been trying collaborate on 2019.1 and 2019.3 with preview 8, 15 and 17 and all of the only shows this:



Am i missing something?

 

Hi @Finntroll1, that is certainly unusual. Depending on your OS, go into the following directories, delete the folders located inside, then restart your Project to see if the Collab Toolbar still looks like this.

(Mac) <username>\Library\Unity\Packages
(Mac) <username>\Library\Unity\Browser\Cache\Local Storage

(Windows) <username>\AppData\Roaming\Unity\Packages
(Windows) AppData\LocalLow\Unity/Browser\Cache\Local Storage

 

Hi,

Thanks for answering. Its still the same. I Deleted everything and it got repopulated when i started 2019.3 again.

 

Very odd! Try closing Unity, then going into your Project's root folder, opening the manifest.json file in the Packages folder and deleting the "com.unity.collab-proxy" entry. After saving those changes, reopen your Project and allow it to repull the Collaborate package via the Package Manager. Let me know if that resolves your issue.

 

I removed the entry which made collaborate disappear, then i reinstalled it via package manager. Still looks the same. Super weird right?

Anything else i can test. I get the same on 2019.1. When i add back 1.2.16 everything is back to normal.

 

Thank you for trying that also. We're still trying to reproduce it on our end. Do you see this view with any other Projects or on other machines? In the meantime, can you continue using v1.2.16 of Collaborate?

 

All projects using 2019.1 and 2019.3. I'm using the old one so no stress, but i would like to switch since "checking for changes" is killing me softly.

 

I totally understand. Since it's affecting all of your Projects then I have to think that it might be something unique about your machine setup that is causing the UI goof. Do you happen to have any firewalls or VPNs running?

 

No, its a fresh installed win 10... thats what is so weird. I have another win 10 laptop i will test on.

 

Tested now with another PC(Win10) with another project on 2019.1f14, exact same thing:



Is it a win 10 issue?

 

Replication step:

Fresh win 10
Install 2019.1.f14
Open package manager and update to 2.0.0-17

 

Thank you for the repro steps! I tried on my Windows 10 machine opening a brand new 2019.1.0f14 Project, then upgraded Collab to v2.0.0-preview.17 and opening the Collab Toolbar. However, the UI still looks as expected on my machine. :/

Does the Collab History window look the same as the Collab Toolbar in your Projects when using v2.0?

 

Super wierd..

This is how collab history looks like on a fresh project, no push:

 

Button is working fine:

 

There's definitely something wrong with how the package is being loaded if the Collab History window is affected too. Could you try opening the Editor using the -enableCollabEventLogs command line argument, try to open the Collab Toolbar, then open the Editor.log to see if there are any Collab-specific errors?

 

Thanks for the suggestion Ryan,

Same issue, dont seem to find anything in the logs:

Using 2019.1f the Collab history works:



Attaching logs.

 

Ran two of the same tests, one with 1.2.16 and one with preview 17.

Open Fresh unity 2019.1 project, and the clicking the collab button.

 

I see now that i get some import errors when trying 2019.3f5: