Search Unity

UCB Services down at the moment?

Discussion in 'Unity Build Automation' started by Novack, Feb 19, 2020.

  1. Novack

    Novack

    Joined:
    Oct 28, 2009
    Posts:
    844
    Cloud build is not working atm.
    Seems like builds never start, at least for Android and WebGL they sit forever on "Waiting for available build agent".

    This is a showstopper for us right now, can anybody jump into and check out?
    I bet is not just us anyway...

    upload_2020-2-19_12-0-19.png
     
  2. MigrantP

    MigrantP

    Joined:
    Jun 24, 2013
    Posts:
    119
    Having the same problem too and need to get a build done, so I just did it manually. Not the best..
     
    Novack likes this.
  3. MigrantP

    MigrantP

    Joined:
    Jun 24, 2013
    Posts:
    119
    Seems to be working now!
     
    Novack likes this.
  4. Novack

    Novack

    Joined:
    Oct 28, 2009
    Posts:
    844
    Yes works for me as well.

    Sad to not yet have any official word on this, we lost a couple of hours, but not yet getting any answer here, or on the support request.
     
  5. ollieblanks

    ollieblanks

    Unity Technologies

    Joined:
    Aug 21, 2017
    Posts:
    460
    Hi, Sorry for not getting back to you sooner. To give a little more context, we had an issue with one of our region specific servers causing some users to experience unnecessary queuing on Wednesday at 1:30pm UTC. This problem triggered an automatic alert on our Status Page and a resolution was found and in place by 3:30pm UTC.

    Apologies for the inconvenience this outage caused.
     
    Novack likes this.
  6. Novack

    Novack

    Joined:
    Oct 28, 2009
    Posts:
    844
    Got same issue again today. Build finally started, but with a 30 minutes delay.

    Would be useful if the status panel indicated any sort of ETA for the solution. Maybe a twitter update or something that enable real time feedback and updates would be useful.
     
  7. Yakirbu

    Yakirbu

    Joined:
    May 7, 2015
    Posts:
    28
    Waiting for more than a hour, and the build hasn't started yet.
     
  8. Novack

    Novack

    Joined:
    Oct 28, 2009
    Posts:
    844
    The UCB service has been on "Service Disruption" status again, for more than a day now, builds have a delay above 30 minutes each.

    This greatly disturbs our daily workflow. This is a paid service, how come we need to hold on days in order to have this working properly?

    And again, no news, no updates, no nothing?
     
  9. MigrantP

    MigrantP

    Joined:
    Jun 24, 2013
    Posts:
    119
    Seeing this problem again today, I have a build waiting for an agent for more than half an hour.
     
  10. Novack

    Novack

    Joined:
    Oct 28, 2009
    Posts:
    844
    Finally support responded the ticket. Seems like all comes to server capacity. They say they are adding more, but no ETA. This is the second shortage in a week, this time has lasted for more than 36 hs, and still going.
     
  11. MigrantP

    MigrantP

    Joined:
    Jun 24, 2013
    Posts:
    119
    My builds have gone through finally. Hopefully they get this sorted out soon.
     
  12. Novack

    Novack

    Joined:
    Oct 28, 2009
    Posts:
    844
    This issue has been never entirely solved, and we still get:
    upload_2020-3-12_15-33-27.png

    However no reported issues:

    upload_2020-3-12_15-32-5.png


    Is this expected to normalize soon? As you can imagine, delays on builds impacts daily and harshly on our work.