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There was an error fetching user reporting information

Discussion in 'Unity Cloud Diagnostics' started by pistoleta, Aug 9, 2020.

  1. pistoleta

    pistoleta

    Joined:
    Sep 14, 2017
    Posts:
    539
    I can't enter on this section, I always get the error There was an error fetching user reporting information , I have manager access on the project and my partner has no problems.

    The project owner is my friend, he has the Advanced plan, I have the free one, still I can enter in all the other sections like the Crashes and Exceptions without problems.

    Any idea what's the problem?
    Thanks a lot!
     
  2. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @pistoleta, to my knowledge, you should be able to see the user reports, even with the free plan. I see that you opened a Support ticket already, which is what I was about to recommend. They should get in touch with you shortly.
     
    pistoleta likes this.
  3. pistoleta

    pistoleta

    Joined:
    Sep 14, 2017
    Posts:
    539
    Thanks a lot , I was starting to get worried
     
  4. pistoleta

    pistoleta

    Joined:
    Sep 14, 2017
    Posts:
    539
    AdGuard Ad Blocker was the reason. Disabled AdGuard for unity dashboard and the problem got solved. Just saying in case someone faces the same problem.
     
    Ryan-Unity likes this.