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The remote server returned an error: 404 - seems to be a unity - side issue?

Discussion in 'Unity Ads & User Acquisition' started by jmurnanedev, May 6, 2020.

  1. jmurnanedev

    jmurnanedev

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    Hi guys,

    Already a thread about this, but it seemed this area was much more relevant and has the unity ads team actually checking it, so thought I'd post it here as I suspect this is something on unity's end.

    https://answers.unity.com/questions/1725565/unity-ads-invalid-configuration-request-for-gameid.html

    Same issue as above - in essence, it seems that on a fresh build, regardless of whether the ads package was downloaded and installed through asset store or package manager, on (for me, at least) unity 2019.3.12f.1; unity ads is returning a 404 with certain gameIDs but not others.

    I have taken a look through the error stack trace, seen what the code was doing and tried manually appending my gameid to the following URL to see what was returned was a 404:

    http://editor-support.unityads.unity3d.com/games/insertedmygameidhere

    The following was returned:
    upload_2020-5-6_21-37-4.png

    Despite the fact I have made and triple checked the game ID on my dashboard. If any unity staff member is interested in my gameID to verify for themselves I'll happily PM it to them - let me know if this is just me being stupid and missing something obvious though!

    Thanks!
     
  2. SussexCoder

    SussexCoder

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    I am having exactly the same issue, which has brought me here.
     
  3. sbankhead

    sbankhead

    Unity Technologies

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    This typically happens when the gameId used does not match the platform your running on. Can you confirm if your getting this on device or in editor play mode? Can you also PM you android and iOS gameId's so I can take a look?
     
  4. Dorre-DEV

    Dorre-DEV

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    Also affected by this issue, both by integrating built in and Asset Store Unity Ads
     
  5. jmurnanedev

    jmurnanedev

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    Hi, thanks for your reply - will PM you my gameIDs now. This is occurring in editor, so you may be right that it is a platform issue (obviously not developing on android!) but not sure how I'd test otherwise - the documentation seemed to imply that I should use the android/ios gameids and I couldn't find any others to use.
     
  6. SussexCoder

    SussexCoder

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    I am using Package Manager only.
     
  7. Dorre-DEV

    Dorre-DEV

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    Issue continues to occur also on device, as even though the project can be built, Ads are not being displayed
     
  8. sbankhead

    sbankhead

    Unity Technologies

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    Thanks to those who sent me their id's. I was able to reproduce the issue for you. I am investigating the reason for the issue and we are working to resolve this. I'll post back as soon as I have some more information for you
     
    SussexCoder likes this.
  9. Dorre-DEV

    Dorre-DEV

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  10. sbankhead

    sbankhead

    Unity Technologies

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    The issue is actually related to a backend service that is experiencing an issue. The issue is being addressed as we speak and affected accounts should be fixed soon. We apologies for the delay. This is not specific to any sdk version so downgrading will not improve your situation here. Thanks again for bringing this to our attention.
     
    vasilii001 likes this.
  11. vasilii001

    vasilii001

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  12. sbankhead

    sbankhead

    Unity Technologies

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    can you please send me a message with your gameId for android and ios @vasilii001 . I was under the impression this should have been resolved by now so I need to circle back with the team to see whats going on.
     
  13. ManradGames

    ManradGames

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  14. ManradGames

    ManradGames

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    I'm having the same problem too. It still hasn't been fixed. Even on downgrading, the ads still don't show.
     
  15. TheoConfidor

    TheoConfidor

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    I'm having the same issue.

    Have tried all of the solutions listed in this thread.

    Is there another channel for getting help on this issue?
     
  16. unity_wOyzFyZnlBfbfA

    unity_wOyzFyZnlBfbfA

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  17. AWProjects

    AWProjects

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    I still have the same issue! unity ads 4.0.0, Unity f 2021 LTS.
     
  18. Tin-Aung-Khant

    Tin-Aung-Khant

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  19. keith_maybe

    keith_maybe

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    I started having this problem today. Yesterday this project was working fine. The problem seems to have started within the last twelve hours.
     
  20. smallUser

    smallUser

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    Same here, I'm having the same issue from yesterday.

    The error gone after I remove this code

    Monetization.Initialize(gameId, testMode);


    Environment:
    • Unity 2019.4.31f1
    • Platform iOS
    • MacOS Monterey
     

    Attached Files:

  21. da_egg5

    da_egg5

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    I am now also having this issue, I do not want to remove any code as it is working in a published build. But it is preventing me from troubleshooting my android build.

    "the Remote Server returned an error: (404) Not Found"
     
  22. gosuarez

    gosuarez

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    Hi there, I was also getting the same error: " Remote Server returned an error: (404) Not Found" (Unity 2021.3). I turned OFF-ON the button (Monetize your games) located in Project Settings > Services > Ads and the error was fixed. Maybe this can help someone.
     
    IrvinFernandez, D00MX, SylaBR and 6 others like this.
  23. da_egg5

    da_egg5

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    I'm not sure if it's because I have a published version of my game released. But I can't even toggle the Ads services on or off. It's stuck to on.
     
  24. Brice-Joly

    Brice-Joly

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    This solved the problem for me, thanks for sharing!
     
  25. Beezee_boi

    Beezee_boi

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    This worked for me as well, thank you so much for sharing this. I was at a loss trying to figure out what I may of done wrong
     
  26. goraegagame

    goraegagame

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    This solved the problem for me, Thanks for sharing!
     
  27. PeachyPixels

    PeachyPixels

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    Hi @sbankhead

    It looks like the issue has returned. It started happening to me this morning (as well as a few others by the looks of it, see other thread)

    Multiple projects and versions of Unity Ads.

    That status page says a-ok, but clearly not...
     
  28. Jimb4ik

    Jimb4ik

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    Hi @sbankhead

    Yesterday was ok but form now I have same issue as everyone here. Please help
     
  29. RealMaxwell

    RealMaxwell

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    Thanks! Fixed it. Saved me from trying a lot of things beyond my abilities that would have almost certainly made a huge mess.
     
  30. PeachyPixels

    PeachyPixels

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    Is anyone from Unity able to comment please?

    It's clearly a mission critical issue that is (judging by the posts) affecting an increasing number of people over the last 24 hours. Silence and a service status of 'Operational' is not helping.
     
    Last edited: May 24, 2022
  31. TheLUNARTICK

    TheLUNARTICK

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    Oof, I am having the same issue. Any advice is greatly appreciated.
     
    D00MX likes this.
  32. D00MX

    D00MX

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    Feb 2, 2019
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    I am also experiencing the same issue. I am using Unity 2021.3.3f1 with latest Unity Ads version 4.2.1. Please @sbankhead kindly asking for looking into this. Thank you.