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The message "Your balance does not exceed the threshold of 100 USD", but this is not so.

Discussion in 'Unity Ads' started by FunnyCarrot, Aug 7, 2019.

  1. FunnyCarrot

    FunnyCarrot

    Joined:
    Jul 9, 2018
    Posts:
    3
    Hello from Russia.

    Since May, on my account was more than $ 100, on July 10 my payment profile was confirmed. When will the payment of funds occur, or am I doing something wrong?
    (in my account at the moment $ 141)

    Thanks for answers.
    Have a nice day!
     
  2. MWB89

    MWB89

    Joined:
    Oct 3, 2014
    Posts:
    3
    I'm having the same issue. My dashboard says "UnityAds Unpaid Earnings: $2,416.28"
    but the invoicing section says "No automated payouts scheduled.Your balance does not exceed the threshold of 100 USD" which is obviously not true. Also my payout profile is complete. Unity peeps, any insight on the issue?? Thanks
     
  3. FunnyCarrot

    FunnyCarrot

    Joined:
    Jul 9, 2018
    Posts:
    3
    I sent a request to contact support, if they answer what needs to be done, or correct the situation, I will inform you.
     
  4. FunnyCarrot

    FunnyCarrot

    Joined:
    Jul 9, 2018
    Posts:
    3
    I received a response from Unity support, and now in my account there is an exact date for the transfer of money (August 29)
    I advise those who are faced with this problem to contact technical support, they will solve this problem.

    Response from Unity support:
    Thank you for your email. As a result of Unity changing its selling entity from Finland to the US late last year, there remains a balance in your earnings prior to Dec 31, 2018 associated with our Finnish entity. This balance is below your payout threshold, and has not yet been paid out.

    We will request a transfer of the earnings balance prior to 2019 to the Ads_SF entity. The combined earnings will be paid out at the next scheduled auto-payment.

    Please let us know if you have any further questions.

    Thank you,

    Justin Hardiman
    Unity Ads Accounts Payable
    Seattle, US