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The first Unity 3.0 pre-purchase betas are now shipping!

Discussion in 'Announcements' started by HiggyB, Jun 23, 2010.

  1. uk2010

    uk2010

    Joined:
    Jun 25, 2010
    Posts:
    5
    How long is the support queue? I'm going on 7 days with my Unity iPhone preview activation issue. Still no response?

    Same here....
     
  2. Undead

    Undead

    Joined:
    Nov 13, 2009
    Posts:
    49
    Nudge, Nudge :D
     
  3. nathan.harvey.hansen

    nathan.harvey.hansen

    Joined:
    May 6, 2009
    Posts:
    25
    Is it known how far down the queue in terms of initial registration date we are on the Beta release? My registration date is March 18th. I've yet to receive any word. Should I have it by now?
     
  4. duke

    duke

    Joined:
    Jan 10, 2007
    Posts:
    763
    That's odd.. I have 2 known dates (registration vs. beta download) and one is after yours.

    "
    const DateTime[] knownPair1 = new DateTime[2]{June 24, March 9};
    const DateTime[] knownPair2 = new DateTime[2]{June 28, March 21};
    "
     
  5. nathan.harvey.hansen

    nathan.harvey.hansen

    Joined:
    May 6, 2009
    Posts:
    25
    hmmm... that is mildly concerning. I do hope I haven't been lost in the system somehow. I don't mind waiting my turn, but I certainly do mind not getting my turn.
     
  6. UnleadedGames

    UnleadedGames

    Joined:
    Feb 17, 2008
    Posts:
    242
    Don't feel bad, I got skipped over too.
     
  7. antenna-tree

    antenna-tree

    Joined:
    Oct 30, 2005
    Posts:
    5,325
    No one should be getting skipped over. If you ordered in March and have still not received your pre-release copy then that is most likely a mistake.

    [Edit] - Also guys, make sure to check your spam folder ;)
     
  8. fallingbrickwork

    fallingbrickwork

    Joined:
    Mar 16, 2009
    Posts:
    1,072
    Do we know what date we are currently up to? I have a 3rd week in April date.
     
  9. Nerosis

    Nerosis

    Joined:
    Jan 4, 2010
    Posts:
    14
    I received my pre-order licence key on the 16 of March, and I haven't got the email yet. I'm not 100% percent sure it didn't disappear into a spam filter somewhere and get subsequently deleted, but I have been checking both my inbox and spam folder regularly.
     
  10. nathan.harvey.hansen

    nathan.harvey.hansen

    Joined:
    May 6, 2009
    Posts:
    25
    I agree no one should be getting skipped over :0)

    I have gone through my junk mail several times. I haven't emptied it since June 18th I don't think that betas started going out before then (I didn't get the email announcing that they were going to be sending them out until June 23rd.)
     
  11. alewinn

    alewinn

    Joined:
    Nov 8, 2009
    Posts:
    185
    " Turn to the sky, looking to some clouds in an alanguished pause, a tear roll till his lips...
    - When ?"

    Rhaaaaaaaa i bought it Monday :(
     
  12. OutCyder

    OutCyder

    Joined:
    Mar 19, 2009
    Posts:
    2,178
    Bought my Unity iPhone on 23 of June... no beta mail for me yet :(
     
  13. uk2010

    uk2010

    Joined:
    Jun 25, 2010
    Posts:
    5
    Has anyone with Unity 3 iPhone basic been able to build anything.

    I get errors like.

    When I press play

    Combine For Static Batching requires Unity iPhone Advanced license.
    UnityEditor.BuildPlayerWindow:BuildPlayerAndRun()

    Only thing I have loaded is the main camera. Don't even have any packages loaded.

    If I build I get.

    Error building Player: NullReferenceException: Object reference not set to an instance of an object
    UnityEditor.BuildPlayerWindow:BuildPlayerAndRun()

    Totally useless can't even use it !!!

    Works if I build for the mac. But I don't need that.

    Any Ideas ?
     
  14. Torch Dexter

    Torch Dexter

    Joined:
    Mar 8, 2010
    Posts:
    7
    I've got the beta for iPhone basic and can't build for devices either. I always have it fail with the above error messages.
     
  15. OutCyder

    OutCyder

    Joined:
    Mar 19, 2009
    Posts:
    2,178
    Uh this scares me... I have to try to build yet... I hope I'll not have these problems.
    What are your systems?
     
  16. uk2010

    uk2010

    Joined:
    Jun 25, 2010
    Posts:
    5
    My Systems are a MacMini and a MacBook.

    I am sure it is just bugs that haven't been addressed yet.

    Would be nice to be able to use it though.

    I am just playing around with the desktop version. But even that with activation issues I still just have a trial version of that.

    Hope it is resolved in the next update.
     
  17. duke

    duke

    Joined:
    Jan 10, 2007
    Posts:
    763
    So are you guys up to the ~1000 pre-purchasers mark yet?
     
  18. alewinn

    alewinn

    Joined:
    Nov 8, 2009
    Posts:
    185
    :cry: Bwwaaaaaaaaahaaaaaahhaaaaaaaaa
     
  19. fallingbrickwork

    fallingbrickwork

    Joined:
    Mar 16, 2009
    Posts:
    1,072
    Is it possible for someone at UT to give us a rough idea where we are with Beta email issue (ie what order date you're at)? Just so we can stop constantly checking for emails if you are only up to April and people ordered in May/June etc.
     
  20. spaz8

    spaz8

    Joined:
    Jul 1, 2010
    Posts:
    3
    Well, my pre-order date was April 30th and I'm still waiting so I don't think they are out of April yet.

    Also, they (UT) recently reneged on 3.0 being released this July, and went back to "summer" as the release window. You can see an big issue currently a few posts up.

    Based on going back to the "summer" release stance, I would guess they have recently hit a showstopper (such is software development). So The beta roll out could be slowed, or at full stop at the moment.
     
  21. duke

    duke

    Joined:
    Jan 10, 2007
    Posts:
    763
    I don't really care about the exact date they deliver the final product on. They said summer and hopefully mean summer - any other comment about it being ready in a few weeks lacks the foresight for things to go wrong/not according to plan. What I do care about is getting the beta! The communication has been a little iffy, and the roll-out from the users point of view has been utterly unpredictable. If they'd been doing 100 a day, they'd have gone through 900 by now. We'll never know how that relates to actual pre-sales (ie. if they even have 900 pre-orders, or if they have 9000 pre-orders!), so no one really has any idea of when they'll get theirs other than "soon", which may as well be a big ol' middle finger.
     
  22. GaborD

    GaborD

    Joined:
    Jul 9, 2007
    Posts:
    42
    Judging from the "got it / haven't got it yet" postings with order dates there also seem to be some temporal anomalies along the way.
     
  23. BigB

    BigB

    Joined:
    Oct 16, 2008
    Posts:
    658
    My Pre-Order was on March 11, and I got my Beta on 25 of June. But yes, it's impossible to know how many people pre-ordered. We just need to be patient.
     
  24. Diogo-Teixeira

    Diogo-Teixeira

    Joined:
    Apr 9, 2010
    Posts:
    494
    Our Pre-Order was on March 8, and we're still waiting.
     
  25. BigB

    BigB

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    Oct 16, 2008
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    658
    Dunno then, i guess they are not sorting the orders by date then..
     
  26. Diogo-Teixeira

    Diogo-Teixeira

    Joined:
    Apr 9, 2010
    Posts:
    494
    I'm sure its just some kind of mistake. We're trying to sort it out with UT.
     
  27. pgbrandao

    pgbrandao

    Joined:
    Jul 28, 2009
    Posts:
    15
    From the looks of it there has been some mistake... I ordered in march and haven't yet received the beta.

    But that's OK. We're all patient, yes? :D
     
  28. alewinn

    alewinn

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    Nov 8, 2009
    Posts:
    185
    naaaooooooooooowwwwww :( :cry:
     
  29. Undead

    Undead

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    Nov 13, 2009
    Posts:
    49
    HiggyB...Where is our update on how things are progressing? :D

    Nudge Nudge
     
  30. Diogo-Teixeira

    Diogo-Teixeira

    Joined:
    Apr 9, 2010
    Posts:
    494
    We just got a word from UT: apparently not everyone gets access to the beta. We pre-ordered the same day it came out and have no access. According to response from UT, only a selected group of developers gets access to the beta.

    So what's going on here?
     
  31. mrbdrm

    mrbdrm

    Joined:
    Mar 22, 2009
    Posts:
    510
    i smell a company lie
    UNITY REP -1
     
  32. Samantha

    Samantha

    Joined:
    Aug 31, 2005
    Posts:
    609
    Hey everyone, I want to officially chime in on the preview situation. Sorry it's taken so long, I'm not around the forum as much as I'd like these days and I wasn't aware of this thread. Just FYI, I'm the one who is managing the distribution of the public previews. So if you're going to be mad at anybody, be mad at me. Here's what's going on:

    Beginning a couple of weeks ago, we started sending out the first preview build to the very earliest pre-order customers. Getting this build out there has been exciting for us, because it means we're getting Unity 3 into our customers' hands! But as we shipped the build to more and more people over time, it exposed a pretty nasty problem in our activation process that was specifically affecting the Unity 3 preview build. This problem was much more widespread than we anticipated and it began to generate additional testing and support inquiries in a volume that we knew would not be sustainable if we continued at our current distribution rate.

    In order to keep the team focused on finishing up Unity 3, we slowed down with pushing out the preview builds until we could fix the problem and deliver a newer, better build to our customers.

    The good news: the activation problem has now been fixed, and a new updated preview build is ready to be shipped out. We're just wrapping up the deployment tasks as I write this message, so this is happening literally minutes from now.

    I know many of you have been waiting much longer than you should have to receive your Unity 3 preview, so I'll be rapidly accelerating the rate at which builds are distributed to everyone. So if you haven't received your preview in a few days, please drop me a line directly: samantha@unity3d.com and we will get you sorted out.

    Please understand, this delay did not happen on purpose and no lies were told. We simply ran into a few more bumps in the road than we'd anticipated. To make up for it, we've committed to delivering multiple, iterative preview builds to everybody who's pre-ordered. As Unity 3 gets closer to shipping, you'll all be receiving builds that are more and more complete. Additionally, I'm happy to tell you that we've built in a new feature specifically to help get these builds into your hands: Editor Update Notification. So as new builds become available, the Unity 3 Editor will inform you and provide a direct download link. We hope these improvements will make up for the delay. So stay tuned, because builds are coming as soon as possible!
     
  33. Samantha

    Samantha

    Joined:
    Aug 31, 2005
    Posts:
    609
    Update: Preview builds have now been delivered to everybody who ordered before May 15th. Assuming nobody's computer explodes, we'll be pumping out preview builds to everyone else, 200 people per day ;-)

    If anyone who pre-ordered before May 15th has not received their preview, please contact samantha@unity3d.com!
     
  34. Graham-Dunnett

    Graham-Dunnett

    Unity Technologies

    Joined:
    Jun 2, 2009
    Posts:
    4,287
    And to add to what Samantha just said, we *also* have a beta program that we are running with selected customers. The purpose of the beta is to help us get bug reports so we can get all the problems ironed out of this exciting new version. We are limiting the size of this beta so we don't get flooded with multiple bug reports about the same problems. The beta is invitation only.

    Separately, we have the Preview build. This is going out to all pre-order customers, subject to the hiccups along the road that Sam mentioned. The Preview build is meant to allow early adopters to see the new features and start to read the docs (which are not complete yet!) The Preview build still has bugs in it, and is advertised as being unsupported. It's not that we don't want to help people with the Preview build, it's just that we are trying to focus on quality and getting the bugs that the beta testers report to us addressed.

    Hope that helps.

    Graham
     
  35. UnleadedGames

    UnleadedGames

    Joined:
    Feb 17, 2008
    Posts:
    242
    I just received my beta, I ordered April 7th. Thank you! :D
     
  36. Don-Gray

    Don-Gray

    Joined:
    Mar 18, 2009
    Posts:
    2,278
    Must be a bunch of people getting it now, I am just barely squeezing the last of the b3 download at 30KB/s.
     
  37. Diogo-Teixeira

    Diogo-Teixeira

    Joined:
    Apr 9, 2010
    Posts:
    494
    But.. now we have Beta builds and Preview builds?

    At the time we pre-ordered:
    http://blogs.unity3d.com/2010/03/09/unity-3-coming-soon/

    "So far the only time frame we’ve promised is “summer 2010″, but we’ll be giving early beta access – and a discount – to anyone who pre-orders."

    So what exactly is a Preview build? Is it an older beta or something? Will it be updatable?

    This really feels like a slap in the face of those who ordered on the very first day it was announced.
     
  38. antenna-tree

    antenna-tree

    Joined:
    Oct 30, 2005
    Posts:
    5,325
    The preview build is essentially the same as the beta build... everyone is on beta 3 right now.
     
  39. Metron

    Metron

    Joined:
    Aug 24, 2009
    Posts:
    1,042
    Got my second beta mail today and just downloaded the b3 (had b2 b4 LOL). Well... something that could be improved with the current beta "delivery" is an actual release note with changes/fixes from one b to another.

    Other than that: I like the new color scheme :)
     
  40. zumwalt

    zumwalt

    Joined:
    Apr 18, 2007
    Posts:
    2,207
    fwiw, b2 update states that the build is up to date, the download is a b3 download, so the help/version check isn't working in b2, so I guess it is fixed in b3?
     
  41. Dreamora

    Dreamora

    Joined:
    Apr 5, 2008
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    26,602
    or the beta test against a service thats not intend to work until the real release happens
     
  42. JSilver

    JSilver

    Joined:
    May 11, 2010
    Posts:
    11
    I pre-ordered on 12th march, got my B2 download mail on 25th June and my B3 download mail today. My B3 download speed was between 850kb and 1.6 MB/s a few minutes ago.

    Thanks UT :D
     
  43. zumwalt

    zumwalt

    Joined:
    Apr 18, 2007
    Posts:
    2,207
    WOH, do not download the b3

    Critical failure:

    Failed to initialize Direct3D 9.
    Make sure you have DirectX 9.0c installed, have drivers for your
    graphics card and have not disabled 3D acceleration
    in display settings.


    I will try to roll back to b2, this b3 is dead.
     
  44. kenlem

    kenlem

    Joined:
    Oct 16, 2008
    Posts:
    1,613
    OK. I've been patient but the wait is starting to get to me. I'm going to hold my breath until I receive the preview build. 1.. 2.. 3.. [holds breath, eyes buldge]
     
  45. Joe-Robins

    Joe-Robins

    Unity Technologies

    Joined:
    Apr 21, 2008
    Posts:
    430
    Did you try updating directX/graphics card drivers etc first?
     
  46. Dreamora

    Dreamora

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    Apr 5, 2008
    Posts:
    26,602
    where is there a critical failure if it requires you to have the current dx version installed? (remember there are about 17 DX9c and the older ones have some serious problems with new drivers so I welcome that they upgraded it, if thats the reason for that error)
     
  47. zumwalt

    zumwalt

    Joined:
    Apr 18, 2007
    Posts:
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    I have the latest version of the drivers on my machine. b2 works b3 gives that error, fwiw 9.0c is 2006 build of directx and I have to have it for 3Imapct and TrueVision3d along with DarkBasic

    EDIT: sorry there are actually around 32 builds of 9.0c, june 2010 is the latest build

    http://www.microsoft.com/downloads/...38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

    I have them all installed dating back to the first build of 9.0c to the latest.
     
  48. Dreamora

    Dreamora

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    Apr 5, 2008
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    26,602
    that has nothing to do with drivers but with the DX runtime.
    to ensure its the most current one you have installed, the easiest way is http://www.microsoft.com/downloads/...38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=de

    will always install all missing versions of dx (and dx9.0c)

    should it still show the problem post that and should you be 100% sure that the screen on which you try to run has hw acceleration enabled, then filing a bug report (if not done) would surely help b4 :)
     
  49. Don-Gray

    Don-Gray

    Joined:
    Mar 18, 2009
    Posts:
    2,278
    I'm getting an error in one of my custom scripts with b3 that wasn't causing a problem with b2
    and cannot go into playmode until it's fixed (waiting to hear from my scripting guy).
     
  50. zumwalt

    zumwalt

    Joined:
    Apr 18, 2007
    Posts:
    2,207
    Here ya go, my dxdiag for review, my guess is that this is an improper diagnostic test in the build, thats all. The email said that bug reports for this build are likely not to be looked at and to wait until the release of U3, I learned a long time ago to simply do as Unity asks :)
     

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