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Discussion in 'Package Manager' started by PapaRoma_IC, Mar 17, 2021.

  1. PapaRoma_IC

    PapaRoma_IC

    Joined:
    Mar 17, 2021
    Posts:
    1
    Hello, ive purchased Gaia 2 via UnityAssetStore using promocode. Payment completed, but i cant download it via package manager. System note: "The download can not be completed. Try again".. Help me fix it, please!
     
  2. mountblanc

    mountblanc

    Joined:
    Sep 24, 2015
    Posts:
    93
    I have the same problem with an other asset well kind off i get
    "An error accured : Unable to get purchase details because you may not have purchased this package"
    And on the asset store it only says open in Unity. Silly that you can not just download the .package file.
     
  3. mountblanc

    mountblanc

    Joined:
    Sep 24, 2015
    Posts:
    93
    in the console i get:
    [Package Manager Window] Server response is "The requested URL returned error: 403 Forbidden" [Code 403]
    UnityEditor.AsyncHTTPClient:Done (UnityEditor.AsyncHTTPClient/State,int)
     
  4. UnityMaru

    UnityMaru

    Community Engagement Manager Unity Technologies

    Joined:
    Mar 16, 2016
    Posts:
    1,227
    Are you both logged into the account which you purchased the assets on?
     
    mountblanc likes this.
  5. mountblanc

    mountblanc

    Joined:
    Sep 24, 2015
    Posts:
    93
    I was just about to respond with off course i am! But i just realized i did a test for work and logged in with my work account.
    I forgot to logout and login again. I should have known. As private i have tons of assets bought. And at work only a handful.

    I feel so stupid :)
    thanks for clearing that up Maru!
     
    UnityMaru and maximeb_unity like this.
  6. JoRa1991

    JoRa1991

    Joined:
    Apr 30, 2021
    Posts:
    1
    i am having this issue too, and i am logged in with the account that i made the purchase with.
     
  7. UnityMaru

    UnityMaru

    Community Engagement Manager Unity Technologies

    Joined:
    Mar 16, 2016
    Posts:
    1,227
  8. abeschorner

    abeschorner

    Joined:
    Apr 7, 2021
    Posts:
    2
    Same issue here, why don't they address the issue and keep ignoring it?? I am not logged in somewhere else, no anti virus or proxy issues and I keep getting the annoying unauthorized message. Cannot download a single asset I bought.
     
    gilap2 likes this.
  9. UnityMaru

    UnityMaru

    Community Engagement Manager Unity Technologies

    Joined:
    Mar 16, 2016
    Posts:
    1,227
    As I advised earlier, you should talk to Support so they can find the underlying cause.
     
  10. seebearstudios

    seebearstudios

    Joined:
    Oct 24, 2020
    Posts:
    1
    I had this problem as well, and found logging out of my account in Unity and logging back in repopulated my Package Manager purchased asset list with all of the assets I acquired from the store.
     
    Sandman85 likes this.
  11. CrocodiIe

    CrocodiIe

    Joined:
    Sep 27, 2021
    Posts:
    1
    I tried logging out but I'm still having this same issue, even when downloading the smallest of asset packages, wdid?
     
  12. parmeshwar12895

    parmeshwar12895

    Joined:
    Oct 7, 2021
    Posts:
    3
    I have a problem showing :

    "Package Manager could not save the image, : win32 IO returned 112"
     
  13. UnityMaru

    UnityMaru

    Community Engagement Manager Unity Technologies

    Joined:
    Mar 16, 2016
    Posts:
    1,227
    That usually means the path is too long - please shorten the file path.
     
  14. TheMrBoy

    TheMrBoy

    Joined:
    Jan 17, 2019
    Posts:
    1
    i updated/restarted my unity hub and it fixed the error
     
    Last edited: Apr 10, 2022
  15. YTGamingHLD

    YTGamingHLD

    Joined:
    Aug 14, 2022
    Posts:
    1
    your memory is not enough
     
  16. vrchatfan690

    vrchatfan690

    Joined:
    Oct 8, 2022
    Posts:
    1
    hi i was making A Game But I Had A Error UNITY FIX THIS!:mad: