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Question The amount of unpaid money decreased in several times and payout account is locked

Discussion in 'Unity Ads & User Acquisition' started by tymurpolishchuk, Feb 10, 2024.

  1. tymurpolishchuk

    tymurpolishchuk

    Joined:
    Jul 11, 2022
    Posts:
    9
    Hello, I noticed that the amount of unpaid money decreased in 4x times.
    Also, I see that "The account was blocked by a Tipalti operator."
    I wrote to support, but still without a response.
    I am extremely worried about money which is missed. What happens? Maybe someone is faced with it.
     
  2. ytoocompany

    ytoocompany

    Joined:
    Jul 17, 2022
    Posts:
    7
    Hi. To fix "The account was blocked by a Tipalti operator." try to contact with unity-onboarding@tipalti.com
    I sent docs that was asked by tipalti and my account is fine now. But i didnt get payment of November earnings and this money gone from Unpaid Balance and no response from unity.
     
  3. tymurpolishchuk

    tymurpolishchuk

    Joined:
    Jul 11, 2022
    Posts:
    9
    Thank you for the answer
    How long do you wait for a response from Unity?
    When you entered your Tipalti account, you didn't have any balance on it, right?
     
  4. tymurpolishchuk

    tymurpolishchuk

    Joined:
    Jul 11, 2022
    Posts:
    9
    Tipalti requested some docs and reviewing them now, but Unity hasn't answered me yet... Waiting for 2 days.
     
  5. ytoocompany

    ytoocompany

    Joined:
    Jul 17, 2022
    Posts:
    7
    What do you mean as Tipalti account balance?
    Currently its 5 days of waiting Unity response for my question.
     
  6. tymurpolishchuk

    tymurpolishchuk

    Joined:
    Jul 11, 2022
    Posts:
    9
    I am not sure how it works, I thought Unity transferring money from their accounting system to Tipalti, so I guess you could have money on it.
     
  7. ytoocompany

    ytoocompany

    Joined:
    Jul 17, 2022
    Posts:
    7
    I think no, its similar to Vungle, IronSource payout system.
    Your money is under Unity, balances is under Unity and Tipalti make payouts only, without additional account.
     
  8. Yasuyuki

    Yasuyuki

    Unity Technologies

    Joined:
    Sep 11, 2014
    Posts:
    166
  9. tymurpolishchuk

    tymurpolishchuk

    Joined:
    Jul 11, 2022
    Posts:
    9
    Thank you for your response, it is highly appreciated.
    I have written them, thank you.
     
    lezginnurakhmedovv likes this.
  10. lezginnurakhmedovv

    lezginnurakhmedovv

    Joined:
    Oct 7, 2022
    Posts:
    43
    Man Did you solve a problem?
     
  11. faizankhalid

    faizankhalid

    Joined:
    Oct 10, 2015
    Posts:
    4
    i am also having issues with recieving payments from tipalti, and not getting any proper response from support team
     
  12. N1ghtrunner

    N1ghtrunner

    Joined:
    Jan 5, 2015
    Posts:
    108
    Where do you see the message ""The account was blocked by a Tipalti operator." ? I would like to check this on my side (I dont see any obvious messages) because I opened a ticket with Unity 23 days ago that is still open and not being actioned.
     
  13. cheetahgmz

    cheetahgmz

    Joined:
    Aug 13, 2023
    Posts:
    3
    I'm having the same issue after changing company, I waited for over 2 weeks after talking to Yeshpal from Tipalti he says I need to contact Unity and I am trying to contact Unity with no answer, this is unbelievable. Tipalti is just asking me to contact Unity directly although they are the one who are handling the payments. Please get back to me!