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Official Technical Problem - Unity Answers

Discussion in 'Announcements' started by UnityMaru, Jul 17, 2019.

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  1. UnityMaru

    UnityMaru

    Community Engagement Manager Unity Technologies

    Joined:
    Mar 16, 2016
    Posts:
    1,227
    Hello everyone,

    We're aware that for the last few days, users comments within Unity Answers have not been appearing as normal. An issue with the system has caused any comments posted over a week ago to not appear.

    This does not seem to be the case for comments posted as of now and up to a week ago, as those comments appear as normal.

    We're working with our supplier to fix this. Thank you to those who have let me know and I appreciate your patience while we get this resolved.

    I'll post any updates as I get them.
     
    UnityMaru, Jul 17, 2019
    #1
    DearUnityPleaseAddSerializableDictionaries, YBtheS, Mauri and 3 others like this.

  2. Hellium

    Hellium

    Joined:
    Sep 25, 2014
    Posts:
    43
    All the comments posted before Jul 08 at 07:40 PM UTC are not visible anymore.

    The following link will show you few comments I have posted. One has been posted Jul 08 at 07:44 PM (visible), the previous one has been posted Jul 08 at 06:20 AM and is not visible.


    answers.unity.com/users/445540/userComments.html?commentsPage=32&commentsPageSize=5&t=1563356314520

    (Could not post the full URL, copy-paste the link above in your browser)
     
    Last edited: Jul 17, 2019
    Hellium, Jul 17, 2019
    #2
    UnityMaru likes this.

  3. UnityMaru

    UnityMaru

    Community Engagement Manager Unity Technologies

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    Thank you! Yeah, I did advise this in my original post but your timestamp at least helps me identify at what point on the 8th July that this happened :)
     
    UnityMaru, Jul 17, 2019
    #3

  4. Wasplay

    Wasplay

    Joined:
    Jun 2, 2018
    Posts:
    46
    Any workaround to see old comments ? :/
     
    Wasplay, Jul 19, 2019
    #4

  5. Glurth

    Glurth

    Joined:
    Dec 29, 2014
    Posts:
    109
    @Wasplay: alas, only your own comments that have disappeared (not terribly useful I know)... open it up to edit the comment, remove the final carriage return at the end, and save it.
     
    Glurth, Jul 20, 2019
    #5

  6. Wolfram

    Wolfram

    Joined:
    Feb 16, 2010
    Posts:
    238
    Yes, you can click the cogwheel next to a comment and select "See revisions". But I'm not sure how much reputation you need to see that option.
     
    Wolfram, Jul 25, 2019
    #6

  7. UnityMaru

    UnityMaru

    Community Engagement Manager Unity Technologies

    Joined:
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    Gosh, good find!

    The third party provider are still looking into this so I don't have any updates I'm afraid. Be assured that I am looking into this with the most absolute urgency. Thank you for staying patient <3
     
    UnityMaru, Jul 26, 2019
    #7

  8. rcFMS

    rcFMS

    Joined:
    Apr 17, 2018
    Posts:
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    I'm not sure how this is implemenented in the back-end but if editing a comment and deleting the last carriage return makes the comment visible again, would it not be possible to have a script run over the entire database to do this for all comments?

    This would probably give all comments an unwanted "edited last" note but imo this would be better than having no comments at all for this long. And maybe this state can be reset once they figure out what caused the problem in the first place by rolling back these comments to the old version?
     
    rcFMS, Jul 30, 2019
    #8

  9. UnityMaru

    UnityMaru

    Community Engagement Manager Unity Technologies

    Joined:
    Mar 16, 2016
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    Great suggestions! I have these noted down for when I next chat with them. Thankfully, they are still looking into this with a great amount of urgency so please don't think this is being ignored.

    Again, I appreciate you all being super patient about this.
     
    UnityMaru, Jul 30, 2019
    #9
    Mauri likes this.

  10. UnityMaru

    UnityMaru

    Community Engagement Manager Unity Technologies

    Joined:
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    Hello!

    Just an update to say that I believe a fix has now been deployed. Thank you for your patience with this. If you do happen to see this issue again, or other weird abnormalities with Unity Answers, please don't hesitate to contact me.
     
    UnityMaru, Aug 7, 2019
    #10
    sewy, Baste and Hellium like this.

  11. unnanego

    unnanego

    Joined:
    May 8, 2018
    Posts:
    188
    I have posted about the problem months ago and still no answer, so I'll try here - for years I'm unable to use answers - I'm logged in (I'm posting this, obviously), but answers keep telling me that I'm not logged in. If I press login - it takes me to my profile, but nothing changes.
     
    unnanego, Aug 25, 2019
    #11

  12. Antypodish

    Antypodish

    Joined:
    Apr 29, 2014
    Posts:
    10,311
    @unnanego simple answer is, don't use answer, to create new posts.
    Number of users called, to close answers for new posts and archive it. Just leave it for reading.
    Forum is more suitable for such range of technical aspect as game dev.
     
    Antypodish, Aug 25, 2019
    #12
    unnanego likes this.

  13. UnityMaru

    UnityMaru

    Community Engagement Manager Unity Technologies

    Joined:
    Mar 16, 2016
    Posts:
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    Hey there, could you please raise a support ticket on this issue so we can take a look at this for you? Please include screenshots and your Answers username and we can go from there.

    The support ticket form can be found here.
     
    UnityMaru, Aug 27, 2019
    #13
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