Search Unity

  1. Megacity Metro Demo now available. Download now.
    Dismiss Notice
  2. Unity support for visionOS is now available. Learn more in our blog post.
    Dismiss Notice

Tech Support Case of Disappearing Sprites and Texts

Discussion in 'Editor & General Support' started by neonaleon, Feb 25, 2020.

  1. neonaleon

    neonaleon

    Joined:
    Aug 25, 2012
    Posts:
    16
    Hi there,

    So I received a support case from a player on steam community some time ago.
    He says:
    "The game is breaking.
    The model disappears, the text disappears, and so on. what to do ?? I can't play properly!!"
    https://steamcommunity.com/app/914710/discussions/0/3799284136639858774/

    I have spoken to him and checked through his logs but I don't know what is wrong.
    This is the only case of such an issue being reported.

    In the following screenshots, you can see that sprites of the monsters that the player is supposed to fight don't appear.
    In one of them, we can see the body sprites of the player character scattered in the lower right.
    I don't know how this can happen.
    20200118151144_1.jpg 20200118151145_1.jpg 20200118151147_1.jpg 20200118151159_1.jpg Screenshot_74.png

    As for how it occurs, in the words of the player
    1. I entered the game.
    2. I run around the world and just fight with mobs or just run.
    3. A glitch occurs at a random time.

    Does anyone have some ideas what I should check or get the player to help check on his computer system?

    Thanks for reading and I appreciate any help or suggestions!
     
  2. Joe-Censored

    Joe-Censored

    Joined:
    Mar 26, 2013
    Posts:
    11,847
    My first question would be what video card and driver version he/she is running as well as other computer specs. If possible try to replicate the issue.
     
  3. neonaleon

    neonaleon

    Joined:
    Aug 25, 2012
    Posts:
    16
    Hi Joe-Censored,
    Thanks for taking the time to read and giving a response!

    This is the start of the output_log.txt.
    I've also dumped a bunch of information about the player's system after Unity initializes.
    I was not able to spot anything evidently out of place :(
    No luck replicating this issue so far as there are no systematic repro steps.

    Initialize engine version: 2018.4.1f1 (b7c424a951c0)
    GfxDevice: creating device client; threaded=1
    Direct3D:
    Version: Direct3D 11.0 [level 11.1]
    Renderer: NVIDIA GeForce GTX 1050 Ti (ID=0x1c82)
    Vendor: (null)
    VRAM: 3072 MB
    Driver: 26.21.14.4187
    Begin MonoManager ReloadAssembly
    - Completed reload, in 0.276 seconds
    <RI> Initializing input.

    <RI> Input initialized.

    <RI> Initialized touch support.

    UnloadTime: 0.602661 ms
    [13:23:43] [Gentlebros] Bootstrap::Awake
    [13:23:43] [Gentlebros] ==DeviceInfo==
    Device Type: Desktop
    Device Model: To Be Filled By O.E.M. (To Be Filled By O.E.M.)
    Device Size inches: 22,9
    Screen.width: 1920
    Screen.height: 1080
    Screen.dpi: 96
    Screen.safeArea: (x:0,00, y:0,00, width:1920,00, height:1080,00)
    Camera.aspect: 1,777778
    Selected preset: ConsoleCameraPreset
    [13:23:43] [Gentlebros] ==SystemInfo==
    Graphics Device ID: 7298
    Graphics Device Name: NVIDIA GeForce GTX 1050 Ti
    Graphics Device Type: Direct3D11
    Graphics Memory Size: 3072
    Graphics Shader Level: 50
    Graphics Device VendorID: 4318
    Graphics Device Vendor: NVIDIA
    Graphics Device Version: Direct3D 11.0 [level 11.1]
    Operating System: Windows 10 (10.0.0) 64bit
    Processor Type: AMD Ryzen 3 2200G with Radeon Vega Graphics
    Processor Count: 4
    Processor Frequency: 3493
    System Memory Size: 15289
    Max Cubemap Size: 16384
    Max Texture Size: 16384
    Battery Status: Charging
    Battery Level: -1

    [13:23:43] [Gentlebros] ==GameInfo==
    Game Version: 1.4.27
     
  4. neonaleon

    neonaleon

    Joined:
    Aug 25, 2012
    Posts:
    16
    Anyone else have some ideas?