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Suspicious emails from "Unity Technologies", legit or spam?

Discussion in 'General Discussion' started by Peter77, Mar 26, 2020.

  1. Peter77

    Peter77

    QA Jesus

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    For about 2 weeks I receive the following emails from "Unity Technologies" and I would like to know if these emails are legit or spam?


    Subject: Issues blocking your game development?
    upload_2020-3-26_18-45-0.png



    Subject: Productivity dropping because of time-wasting bugs?
    upload_2020-3-26_18-45-39.png


    Subject: How important is it that your game project stays on schedule?
    upload_2020-3-26_18-46-9.png
     
  2. N1warhead

    N1warhead

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    Well certainly the @Something.com should tell you I'd assume lol.
     
    Peter77 likes this.
  3. AcidArrow

    AcidArrow

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    It's probably legit spam from Unity, since Unity has been known to spam people with the latest things they want to push (remember Unity advisors?). Do you allow them to send you marketing e-mails? (there are some settings for this somewhere but I don't remember where).
     
    Peter77 likes this.
  4. Peter77

    Peter77

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    Well the emails come from info@unity3d.com and the links in the email point to app.response.unity3d.com

    If it's legit, why would they write "found time wasting bugs, buy this service to find workarounds". That's just stupid :confused:
     
    Last edited: Mar 26, 2020
  5. neginfinity

    neginfinity

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    Mouse over the links and see where they lead. Looks like it is a legit spam from unity.
     
  6. AcidArrow

    AcidArrow

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    I mean... If I was any meaner than I am, I would say that some department just found a way to monetize Unity's #1 resource: Bugs and Issues.

    They are one step before they actually flat out ask us to pay them for bug fixes.

    *Nice game you got there... It would be a shame if that blocking issue wasn't fixed before your intended release... A little money could go a long way... Mediatonic and Glu mobile are already paying, don't think you're special*
     
  7. ippdev

    ippdev

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    There is a lackadaisical attitude lately from bug report replies. I had two months of constant hard crashes to desktop and told them it was PhysX/rigidbody related. They said nope.. Issue closed..Nope issue closed nope issue closed. Then they write me weeks later and tell me they were able to reproduce it and it was in exactly the Broadphase where i said at the beginning. Their latest shenanigans involves lockups and/or hard crashes to desktop involving the editor UI which becomes unresponsive anywhere from 0 to 1/2 hour after sitting idle. Since 2019.3... They write me back and tell me my laptop hasn't got enough juice, I have too many polys and shaders. BS! I am on a honking desktop workstation with a GTX 1080 and 64 GB of RAM, I use two variants, the Standard Metallic shader and the Particle shader. None of the lockup scenes have more than a few million polys and if the entire hierarchy was unfolded may only run 8 to 12 inches. I ran bigger scenes on a Mac laptop back when Unity was 32 bit. They tried to get me to change registry keys saying the Timeout Detection and Recovery was the issue as being too aggressive.and pointed to a link on the MS pages. Well RegEdit only had one TDR entry on my PC and that did not match the documentation. This is totally pathetic. I am so glad I am not paying a subscription monthly at this point. I would have pissed 450 bucks at the wall and been furious to boot.
     
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  8. ippdev

    ippdev

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    Just had it crash after upgrading to 2019.3.7f1. Checked their ridiculous claim of too many yadda yaddas. I have 316.2k tris, 266 Batches 301.7k verts, 19.3MB for main screen drawing for about 500 objects...I am gonna narrow this one down to memory leak in the editor from having active particle systems...ummm...oops nope.. I had just turned off some particles and thought it had done the trick.. went back and the editor is again locked. Add a new gameObject from menu..which menu does work..adds nothing. Select new Layout and hard crash immediately after displaying blank Unity window.
     
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  9. JohnnyA

    JohnnyA

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  10. angrypenguin

    angrypenguin

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    Isn't that easily faked, though?

    There are ways to be confident about where an email came from. My only-semi-informed mind wants to say "digital signing" but I don't know how practical that is in terms of email client support and such.

    These at least look a lot less like spam than some of the other similar emails people have posted.
     
  11. JohnnyA

    JohnnyA

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    Modern mail services and protocols like SPF and DKIM do make that harder these days, but it would be bold to rely on it as a 100% guarantee. There's also various bugs and UX issues that crop up from time to time which can make it more difficult to see the real sender.

    Also of course don't forget the human angle, spam which builds urgency and/or looks like an email you would expect to see (e.g. asset store product update) can do subtle things to domain which can be hard to spot if you are in a hurry (e.g. assetstore@unity.com vs assetstore@untiy.com)
     
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  12. GameDevCouple

    GameDevCouple

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    Unfortunately they are real and I have been getting a ton too.

    Its just spam at this point.

    I am coming here to help clean up unitys forums of spam, and in return they are spamming me.

    The way the bug one was written really really ****ed me off, and yes it does come across like they are trying to monetize bugs.

    Whoever is coming up with these emails in marketing, should stop right now and be put on something that doesnt allow them contact with users because they obviously have no idea what users expect to recieve as official comms from unity via email.
     
    Peter77 likes this.
  13. mgear

    mgear

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    Now some of those email are even using the good'ol "Re:"-trick in email title (even though i haven't replied any of those)

    "Re: Thanks for Engaging!"
     
    GameDevCouple likes this.
  14. Murgilod

    Murgilod

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    The only emails I want from Unity are emails apologizing for the absolute state of Unity and notifications that I've been sent money via paypal for the inconvenience.
     
    JoNax97 likes this.
  15. Baste

    Baste

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    @UnityMaru somebody should probably let your marketing department know that people assume that their emails are spam. That's generally a sign that they're doing something really, really wrong.

    This isn't the first time I've seen a thread going "hey, I got an email that says that it's from Unity, but it looks like it's spam, is it spam?"
     
  16. UnityMaru

    UnityMaru

    Community Engagement Manager Unity Technologies

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    Thanks for the heads up. I'll be taking this up internally as I do appreciate the concerns you have all raised. I can confirm they are legitimate emails but I will address the frequency once I get more feedback.
     
  17. AcidArrow

    AcidArrow

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    Just so we're clear, the frequency is not really the (only) issue here.
     
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  18. Antypodish

    Antypodish

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    As mentioned, is not frequency issue. Is abusive spamming attitude.
    In case, if nothing change, shall we reach to very top?
     
  19. UnityMaru

    UnityMaru

    Community Engagement Manager Unity Technologies

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    From what I am guauging, it's both frequency and spam/attitude that is being raised here? For example:

     
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  20. Antypodish

    Antypodish

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  21. UnityMaru

    UnityMaru

    Community Engagement Manager Unity Technologies

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    Ryiah, GameDevCouple and Antypodish like this.
  22. GameDevCouple

    GameDevCouple

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    Yes absolutely.

    Based on the emails I was getting I actually marked unity.com as spam and all unity emails go into spam now for the last month or so for this exact reason. I havent really missed out because the only emails I was getting from unity were spam anyway due to me turning off all forum emails in preferences etc, and any billing emails get filtered into the correct section in my email app anyway so this just cleans my emails right up.

    But thats obviously bad because if unity wanted to communicate something serious to me as a user, they cant with confidence I will read it as now its in the spam folder for everything but billing.
     
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  23. angrypenguin

    angrypenguin

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    No, you can't. You can only confirm that Unity sends legitimate emails which look the same.

    It'd be trivially easy for a spammer to copy-paste the contents, redirect the link, and send them from a close-enough-to-be-mistaken address such as in @JohnnyA's post (or various other deceptive methods).
     
  24. Mauri

    Mauri

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    Check the links by hovering over them and if they look like
    app.response.unity3d.com
    (like you had mentioned in #4), it should be fine. If you still don't fully trust it, simply delete the emails.

    Afaik you can change what emails you want to receive in your My Account Settings under Communication > Email Preferences:
    https://id.unity.com/en/account/edit

    _
     
    Last edited: Mar 28, 2020
    Peter77 likes this.
  25. Peter77

    Peter77

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    I just checked my email preferences on that link and I already had turned off everything. So Unity isn't respecting those email preferences when sending around their spam mails.

    @UnityMaru
     
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