Suspicious emails from "Unity Technologies", legit or spam?

For about 2 weeks I receive the following emails from "Unity Technologies" and I would like to know if these emails are legit or spam?


Subject: Issues blocking your game development?




Subject: Productivity dropping because of time-wasting bugs?



Subject: How important is it that your game project stays on schedule?

 

Well certainly the @Something.com should tell you I'd assume lol.

 

It's probably legit spam from Unity, since Unity has been known to spam people with the latest things they want to push (remember Unity advisors?). Do you allow them to send you marketing e-mails? (there are some settings for this somewhere but I don't remember where).

 

Well the emails come from info@unity3d.com and the links in the email point to app.response.unity3d.com

If it's legit, why would they write "found time wasting bugs, buy this service to find workarounds". That's just stupid

 

Mouse over the links and see where they lead. Looks like it is a legit spam from unity.

 

I mean... If I was any meaner than I am, I would say that some department just found a way to monetize Unity's #1 resource: Bugs and Issues.

They are one step before they actually flat out ask us to pay them for bug fixes.

*Nice game you got there... It would be a shame if that blocking issue wasn't fixed before your intended release... A little money could go a long way... Mediatonic and Glu mobile are already paying, don't think you're special*

 

There is a lackadaisical attitude lately from bug report replies. I had two months of constant hard crashes to desktop and told them it was PhysX/rigidbody related. They said nope.. Issue closed..Nope issue closed nope issue closed. Then they write me weeks later and tell me they were able to reproduce it and it was in exactly the Broadphase where i said at the beginning. Their latest shenanigans involves lockups and/or hard crashes to desktop involving the editor UI which becomes unresponsive anywhere from 0 to 1/2 hour after sitting idle. Since 2019.3... They write me back and tell me my laptop hasn't got enough juice, I have too many polys and shaders. BS! I am on a honking desktop workstation with a GTX 1080 and 64 GB of RAM, I use two variants, the Standard Metallic shader and the Particle shader. None of the lockup scenes have more than a few million polys and if the entire hierarchy was unfolded may only run 8 to 12 inches. I ran bigger scenes on a Mac laptop back when Unity was 32 bit. They tried to get me to change registry keys saying the Timeout Detection and Recovery was the issue as being too aggressive.and pointed to a link on the MS pages. Well RegEdit only had one TDR entry on my PC and that did not match the documentation. This is totally pathetic. I am so glad I am not paying a subscription monthly at this point. I would have pissed 450 bucks at the wall and been furious to boot.

 

Just had it crash after upgrading to 2019.3.7f1. Checked their ridiculous claim of too many yadda yaddas. I have 316.2k tris, 266 Batches 301.7k verts, 19.3MB for main screen drawing for about 500 objects...I am gonna narrow this one down to memory leak in the editor from having active particle systems...ummm...oops nope.. I had just turned off some particles and thought it had done the trick.. went back and the editor is again locked. Add a new gameObject from menu..which menu does work..adds nothing. Select new Layout and hard crash immediately after displaying blank Unity window.

 

Unity likes to link to a click tracking site rather than unity.com. See: https://forum.unity.com/threads/how...-to-be-phished-or-maybe-i-was-phished.845116/

 

Isn't that easily faked, though?

There are ways to be confident about where an email came from. My only-semi-informed mind wants to say "digital signing" but I don't know how practical that is in terms of email client support and such.

These at least look a lot less like spam than some of the other similar emails people have posted.

 

Modern mail services and protocols like SPF and DKIM do make that harder these days, but it would be bold to rely on it as a 100% guarantee. There's also various bugs and UX issues that crop up from time to time which can make it more difficult to see the real sender.

Also of course don't forget the human angle, spam which builds urgency and/or looks like an email you would expect to see (e.g. asset store product update) can do subtle things to domain which can be hard to spot if you are in a hurry (e.g. assetstore@unity.com vs assetstore@untiy.com)

 

Unfortunately they are real and I have been getting a ton too.

Its just spam at this point.

I am coming here to help clean up unitys forums of spam, and in return they are spamming me.

The way the bug one was written really really ****ed me off, and yes it does come across like they are trying to monetize bugs.

Whoever is coming up with these emails in marketing, should stop right now and be put on something that doesnt allow them contact with users because they obviously have no idea what users expect to recieve as official comms from unity via email.

 

Now some of those email are even using the good'ol "Re:"-trick in email title (even though i haven't replied any of those)

"Re: Thanks for Engaging!"

 

The only emails I want from Unity are emails apologizing for the absolute state of Unity and notifications that I've been sent money via paypal for the inconvenience.

 

@UnityMaru somebody should probably let your marketing department know that people assume that their emails are spam. That's generally a sign that they're doing something really, really wrong.

This isn't the first time I've seen a thread going "hey, I got an email that says that it's from Unity, but it looks like it's spam, is it spam?"

 

Just so we're clear, the frequency is not really the (only) issue here.

 

As mentioned, is not frequency issue. Is abusive spamming attitude.
In case, if nothing change, shall we reach to very top?

 

@UnityMaru here is another thread, discussing similar matter.
https://forum.unity.com/threads/scam-email-or-not.828450/

 

Yes absolutely.

Based on the emails I was getting I actually marked unity.com as spam and all unity emails go into spam now for the last month or so for this exact reason. I havent really missed out because the only emails I was getting from unity were spam anyway due to me turning off all forum emails in preferences etc, and any billing emails get filtered into the correct section in my email app anyway so this just cleans my emails right up.

But thats obviously bad because if unity wanted to communicate something serious to me as a user, they cant with confidence I will read it as now its in the spam folder for everything but billing.

 

No, you can't. You can only confirm that Unity sends legitimate emails which look the same.

It'd be trivially easy for a spammer to copy-paste the contents, redirect the link, and send them from a close-enough-to-be-mistaken address such as in @JohnnyA's post (or various other deceptive methods).

 

Check the links by hovering over them and if they look like

app.response.unity3d.com

(like you had mentioned in #4), it should be fine. If you still don't fully trust it, simply delete the emails.

Afaik you can change what emails you want to receive in your My Account Settings under Communication > Email Preferences:
https://id.unity.com/en/account/edit

_

 

I just checked my email preferences on that link and I already had turned off everything. So Unity isn't respecting those email preferences when sending around their spam mails.

@UnityMaru

 

Is there any Unity spoof email to submit a phishing attempt?
So that we can look for an answer in a private way.

 

I have received two emails from Remy.Greene@e-mail.unity3d.com, but I feel like there's something fishy with the email domain

 

i had the same emails a few months ago just after downloading
"The definitive guide to lighting in the High Definition Render Pipeline"

that Unity download triggered a massive slide of spam as they ask you for email address to send you the download link

never click on them lol

 

I've also gotten this email recently from this same email address. The fact it says "e-mail.unity3D.com" was a red flag for me.

Checking the whois data
Whois unity3d.com

it seems the subdomain is legit. But I would recommend removing that "e-mail" moniker. Cause to me it seems like a domain modified to look like an official unity domain.

 

Careful! Due to the fact that the email protocol was developed in times when all correspondents were friends with each other, there are ways to completely fake the shown senders address!

 

Can someone from Unity answer this question, please?

 

They literally did.

 

Quoting in case anyone misses it.

 

That's an answer to a different question.

The question is:

Can Unity give us an email address, at Unity, that we can be sure is a Unity email address, to which we can submit suspicious emails for review and a response direct from Unity?

 

The closest thing they have is legal and support. I would suggest support ticket.

https://support.unity.com/hc/en-us/requests/new

 

It'd be much nicer, and more congruent with the medium, if we could just forward with a question like: "is this for reals?" to an email address where we can be certain a human takes a look and thinks about what they're seeing.

 

Such question as your quote, would be most likely filtered out as spam.

You need take into consideration, there is literary thousands of users and no less os spam bots. Giving actual email for such big organisation become unrealistic.

However, you have been given an answer by others already.

 

Great info.

Given the amount of phishy stuff sent to Unity users by phishery types, and the often phishy nature of Unity's emails (and them often having terrible mail merge formatting that smells fishy) is there any chance someone at Unity could set up an email address attended by a human that's something like:

emailAuthenticityCheck@unity.com

...so we can forward anything suss to someone with an overview of communications, and be sure the respondent is a human.

This way Unity can also get a feel for how much crap is being sent around, and how much some of their own emails look and feel phishy to users, and head off some of the problems that sometimes pop up with regards to the outrage inducing "it looks like you're making more money than you told us..." emails of the recent and recurring past, that tend to eat heavily into whatever goodwill is left towards Unity after the last few weeks.

 

No, they did not. Because my question was

Please make the email authenticator check first and then send

 

Hi all, I have received a similar email from Remy.Greene@e-mail.unity3d.com, and confirmed with Unity through a support ticket that it is legit.

Here is a full reply:

Thank you for contacting Unity Customer Experience!

Firstly, I would like to reassure you that there is nothing to be concerned about here. The email you have received is from Unity and is entirely legitimate. I can assure you of that.

The email you received is from Remy, our AI bot that we recently implemented to reach out to customers as a kind of pre-sales inquiry.

This kind of email is only sent to customers who have, at some point in the past, consented to receive emails from Unity of this nature.

If you no longer wish to receive these kinds of emails, you should find an unsubscribe button included at the bottom. If you cannot unsubscribe, please let me know, and I can follow up with our team.​

 

Hahah perhaps in the next Dev Blitz Day 2022 - Q&A ask Unity about it
an ask them if it's possible to just only unsubscribe emails from Remy bot !!!
Official - Scriptable Render Pipeline Dev Blitz Day 2022 - Q&A - Unity Forum

note i blocked this email last July 2022 and tagged it as phishing
blocking it did not block any of the important emails that i still receive from unity

 

They made a bot to spam email us, their own customers. Incredible.

 

Is this the same level of "consented to be reach out to by sales" as any other company does, meaning that you put in an automatically toggled checkbox somewhere that is hard to spot?

Because you know just as well as us that nobody wants to be "reached out to by sales", ever. That's always junk. Every time a human has "consented" to that, it's because they didn't notice a thing saying "you're consenting to this".

I mean, I feel you. You're kinda required to do annoying things by your job. But, like, don't come and try to pull the "you totally asked for this" or "it's not spam emails" S***. You know that that's untrue, we know that that's untrue. It's spam, nobody wanted it. Just say "you can unsubscribe" and move on.

 

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"The definitive guide to lighting in the High Definition Render Pipeline"