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support

Discussion in 'General Discussion' started by sysadmin, Jan 14, 2015.

  1. sysadmin

    sysadmin

    Joined:
    Jan 12, 2015
    Posts:
    1
    How do you contact support, there was a form where you could contact them with license issues, and you were able to get problems resolved within 24Hours. but that form has gone, we have several licenses, and the licensing for unity is pretty fickle, stopping randomly. Does any one know how to contact support. put a request in the contact form two days ago, but haven't had a response yet.

    Any help would be grateful.
     
    sysadmin, Jan 14, 2015
    #1

  2. Aurore

    Aurore

    Director of Real-Time Learning Unity Technologies

    Joined:
    Aug 1, 2012
    Posts:
    3,106
    24 Hours? Unless you have premium or enterprise support it's generally 5 business days for free support. You can e-mail support@unity3d.com

    There are different contact forms, did you receive an automated reply with a case number?
     
    Aurore, Jan 14, 2015
    #2

  3. Graham-Dunnett

    Graham-Dunnett

    Unity Technologies

    Joined:
    Jun 2, 2009
    Posts:
    4,287
    For customers with license issues the support guys try to respond faster. There is an online license manager here, though:

    https://store.unity3d.com/account/licenses
     
    Graham-Dunnett, Jan 14, 2015
    #3

  4. Graham-Dunnett

    Graham-Dunnett

    Unity Technologies

    Joined:
    Jun 2, 2009
    Posts:
    4,287
    Can't see any submissions from the contact form, only the email you sent today.
     
    Graham-Dunnett, Jan 14, 2015
    #4

  5. Graham-Dunnett

    Graham-Dunnett

    Unity Technologies

    Joined:
    Jun 2, 2009
    Posts:
    4,287
    Oh, and returning an activation can be done from the link I mentioned two posts ago.
     
    Graham-Dunnett, Jan 14, 2015
    #5