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Suddennly, our game stopped working on Chromebooks

Discussion in 'Editor & General Support' started by fabioColombini, Nov 10, 2022.

  1. fabioColombini

    fabioColombini

    Joined:
    Dec 9, 2013
    Posts:
    30
    The game was working perfectly in the morning and in the afternoon it stopped working.
    Just in Chromebooks.
    Any ideas or suggestions?

    Can it be an update on ChromeOS?
    It looks like ChromeOS has the same version as Chrome navigator, at least I can't find the ChromeOS release page, and it had an update on 11/08
    It all happened on 11/09.

    I am really afraid that it can happen again in the future.
     
    Last edited: Nov 10, 2022
    fabioColombini, Nov 10, 2022
    #1

  2. Murgilod

    Murgilod

    Joined:
    Nov 12, 2013
    Posts:
    9,802
    "Stopped working" isn't information that can help anyone debug this. What doesn't work? Does it not start at all? Does ADB show anything? Are there any logs?
     
    Murgilod, Nov 10, 2022
    #2

  3. fabioColombini

    fabioColombini

    Joined:
    Dec 9, 2013
    Posts:
    30
    It looks like if we uncheck the ARMv7 and ARM64 it works (but, it was working before with all checked)
    And the problem with this solution is that we will have to have two App in the Play Store (normal and Chromebook)

     
    fabioColombini, Nov 10, 2022
    #3

  4. fabioColombini

    fabioColombini

    Joined:
    Dec 9, 2013
    Posts:
    30
    Hi Murgilod, sorry.
    it seams like it crashs everytime we try to load some addressables scene, but, others addressable scenes load just fine. So we didn't find the reason yet.

    this is the return using catlog in Chromebook,


    =========================================================================

    11-10 15:31:36.408 20327 20365 I Unity : Loading scene Matematica (addressable)
    11-10 15:31:36.408 20327 20365 I Unity : GameManager:LoadLevel(String, String, Boolean)
    11-10 15:31:36.408 20327 20365 I Unity : GameManager:Start()
    11-10 15:31:36.408 20327 20365 I Unity :
    11-10 15:31:36.736 5187 5187 D BoundBrokerSvc: onUnbind: Intent { act=com.google.android.gms.measurement.START pkg=com.google.android.gms }
    11-10 15:31:37.125 20327 20351 W System : Ignoring header X-Firebase-Locale because its value was null.
    11-10 15:31:37.482 20327 20351 D FirebaseAuth: Notifying id token listeners about user ( wUtlfHhS6iZzF4f89Z1ZjbY4UGI2 ).
    11-10 15:31:37.484 20327 20351 W System : Ignoring header X-Firebase-Locale because its value was null.
    11-10 15:31:37.541 20327 20464 I Unity : logado
    11-10 15:31:37.541 20327 20464 I Unity : System.Action`1:Invoke(T)
    11-10 15:31:37.541 20327 20464 I Unity : System.Threading.Tasks.Task:Execute()
    11-10 15:31:37.541 20327 20464 I Unity : System.Threading.ContextCallback:Invoke(Object)
    11-10 15:31:37.541 20327 20464 I Unity : System.Threading.ExecutionContext:RunInternal(ExecutionContext, ContextCallback, Object, Boolean)
    11-10 15:31:37.541 20327 20464 I Unity : System.Threading.Tasks.Task:ExecuteWithThreadLocal(Task&)
    11-10 15:31:37.541 20327 20464 I Unity : System.Threading.Tasks.Task:ExecuteEntry(Boolean)
    11-10 15:31:37.541 20327 20464 I Unity : System.Threading.ThreadPoolWorkQueue:Dispatch()
    11-10 15:31:37.541 20327 20464 I Unity :
    11-10 15:31:37.745 20327 20351 W System : Ignoring header X-Firebase-Locale because its value was null.
    11-10 15:31:37.969 20327 20351 D FirebaseAuth: Notifying id token listeners about user ( wUtlfHhS6iZzF4f89Z1ZjbY4UGI2 ).
    11-10 15:31:37.995 20327 20464 I Unity : logado
    11-10 15:31:37.995 20327 20464 I Unity : System.Action`1:Invoke(T)
    11-10 15:31:37.995 20327 20464 I Unity : System.Threading.Tasks.Task:Execute()
    11-10 15:31:37.995 20327 20464 I Unity : System.Threading.ContextCallback:Invoke(Object)
    11-10 15:31:37.995 20327 20464 I Unity : System.Threading.ExecutionContext:RunInternal(ExecutionContext, ContextCallback, Object, Boolean)
    11-10 15:31:37.995 20327 20464 I Unity : System.Threading.Tasks.Task:ExecuteWithThreadLocal(Task&)
    11-10 15:31:37.995 20327 20464 I Unity : System.Threading.Tasks.Task:ExecuteEntry(Boolean)
    11-10 15:31:37.995 20327 20464 I Unity : System.Threading.ThreadPoolWorkQueue:Dispatch()
    11-10 15:31:37.995 20327 20464 I Unity :
    11-10 15:31:42.688 20327 20365 I Unity : Scene Boot is loaded
    11-10 15:31:42.688 20327 20365 I Unity : Reporter:_OnLevelWasLoaded(Scene, LoadSceneMode)
    11-10 15:31:42.688 20327 20365 I Unity : UnityEngine.Events.UnityAction`2:Invoke(T0, T1)
    11-10 15:31:42.688 20327 20365 I Unity :
    11-10 15:31:42.737 20327 20365 I Unity : Loading scene Intro
    11-10 15:31:42.737 20327 20365 I Unity : GameManager:LoadLevel(String, String, Boolean)
    11-10 15:31:42.737 20327 20365 I Unity : GameManager:OnLoadAddrSceneAsyncCompleted(AsyncOperationHandle`1)
    11-10 15:31:42.737 20327 20365 I Unity : System.Action`1:Invoke(T)
    11-10 15:31:42.737 20327 20365 I Unity : DelegateList`1:Invoke(T)
    11-10 15:31:42.737 20327 20365 I Unity : UnityEngine.ResourceManagement.AsyncOperations.AsyncOperationBase`1:InvokeCompletionEvent()
    11-10 15:31:42.737 20327 20365 I Unity : UnityEngine.ResourceManagement.AsyncOperations.AsyncOperationBase`1:Complete(TObject, Boolean, Exception, Boolean)
    11-10 15:31:42.737 20327 20365 I Unity : System.Action`1:Invoke(T)
    11-10 15:31:42.737 20327 20365 I Unity : DelegateList`1:Invoke(T)
    11-10 15:31:42.737 20327 20365 I Unity : UnityEngine.ResourceManagement.ResourceManager:Update(Single)
    11-10 15:31:42.737 20327 20365 I Unity : System.Action`1:Invoke(T)
    11-10 15:31:42.737 20327 20365 I Unity :
    11-10 15:31:42.770 20327 20407 W Unity : The referenced script on this Behaviour (Game Object 'Desc') is missing!
    11-10 15:31:42.774 20327 20407 W Unity : The referenced script on this Behaviour (Game Object 'Desc') is missing!
    11-10 15:31:42.776 20327 20407 W Unity : The referenced script on this Behaviour (Game Object 'Name') is missing!
    11-10 15:31:42.778 20327 20407 W Unity : The referenced script on this Behaviour (Game Object 'Name') is missing!
    11-10 15:31:42.780 20327 20407 W Unity : The referenced script on this Behaviour (Game Object 'Desc') is missing!
    11-10 15:31:43.204 20327 20365 W Unity : HTTP/1.1 404 Not Found Erro ao carregar a imagem
    11-10 15:31:43.204 20327 20365 W Unity : Utils.<DownloadImageAsync>d__5:MoveNext()
    11-10 15:31:43.204 20327 20365 W Unity : UnityEngine.SetupCoroutine:InvokeMoveNext(IEnumerator, IntPtr)
    11-10 15:31:43.204 20327 20365 W Unity :
    11-10 15:31:43.234 20327 20365 W Unity : HTTP/1.1 404 Not Found Erro ao carregar a imagem
    11-10 15:31:43.234 20327 20365 W Unity : Utils.<DownloadImageAsync>d__5:MoveNext()
    11-10 15:31:43.234 20327 20365 W Unity : UnityEngine.SetupCoroutine:InvokeMoveNext(IEnumerator, IntPtr)
    11-10 15:31:43.234 20327 20365 W Unity :
    11-10 15:31:43.832 20327 20365 I Unity : Scene Boot is loaded
    11-10 15:31:43.832 20327 20365 I Unity : Reporter:_OnLevelWasLoaded(Scene, LoadSceneMode)
    11-10 15:31:43.832 20327 20365 I Unity : UnityEngine.Events.UnityAction`2:Invoke(T0, T1)
    11-10 15:31:43.832 20327 20365 I Unity :
    11-10 15:31:45.763 20327 20381 E CRASH : *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
    11-10 15:31:45.763 20327 20381 E CRASH : Version '2020.3.40f1 (ba48d4efcef1)', Build type 'Release', Scripting Backend 'il2cpp', CPU 'arm64-v8a'
    11-10 15:31:45.763 20327 20381 E CRASH : Build fingerprint: 'google/octopus/octopus_cheets:11/R107-15117.86.0/9196637:user/release-keys'
    11-10 15:31:45.763 20327 20381 E CRASH : Revision: '0'
    11-10 15:31:45.763 20327 20381 E CRASH : ABI: 'arm64'
    11-10 15:31:45.763 20327 20381 E CRASH : Timestamp: 2022-11-10 15:31:45-0300
    11-10 15:31:45.763 20327 20381 E CRASH : pid: 20327, tid: 20381, name: Job.Worker 0 >>> br.com.kiduca.platform <<<
    11-10 15:31:45.763 20327 20381 E CRASH : uid: 10125
    11-10 15:31:45.763 20327 20381 E CRASH : signal 4 (SIGILL), code 2 (ILL_ILLOPN), fault addr 0xed312ca (*pc=0xbcc162c4)
    11-10 15:31:45.763 20327 20381 E CRASH : x0 0000765be129b3c0 x1 0000000000000000 x2 0000000000000004 x3 0000000000000000
    11-10 15:31:45.763 20327 20381 E CRASH : x4 0000765be13c45d0 x5 0000000000000000 x6 0000000000000000 x7 0000765be13c45d0
    11-10 15:31:45.764 20327 20381 E CRASH : x8 0000765be129b3d0 x9 0000765be129b390 x10 0000000000000000 x11 0000765be13c55e0
    11-10 15:31:45.764 20327 20381 E CRASH : x12 0000765be13c4624 x13 0000765be129b390 x14 00000000749dc5ae x15 0000765be13c45f4
    11-10 15:31:45.764 20327 20381 E CRASH : x16 0000000000000030 x17 0000765c113db5bc x18 000000003f4ccccd x19 0000765be13c55e0
    11-10 15:31:45.764 20327 20381 E CRASH : x20 0000765be13c7364 x21 0000000000000000 x22 0000765be129b3c0 x23 0000000000000001
    11-10 15:31:45.764 20327 20381 E CRASH : x24 000000000000002c x25 000000000000ffff x26 0000765be13c45e4 x27 0000765be129b340
    11-10 15:31:45.764 20327 20381 E CRASH : x28 0000765be13c55e0 x29 0000765be13c6128
    11-10 15:31:45.764 20327 20381 E CRASH : sp 0000765ca754d170 lr 0000000003d14778 pc 0000000000000000
    11-10 15:31:46.171 20327 20327 E CRASH : other thread is trapped; signum = 4
    11-10 15:31:46.171 20327 20327 E InputEventReceiver: Exception dispatching input event.
    11-10 15:31:46.172 20327 20327 D AndroidRuntime: Shutting down VM
    11-10 15:31:46.172 20327 20327 E AndroidRuntime: FATAL EXCEPTION: main
    11-10 15:31:46.172 20327 20327 E AndroidRuntime: Process: br.com.kiduca.platform, PID: 20327
    11-10 15:31:46.172 20327 20327 E AndroidRuntime: java.lang.Error: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
    11-10 15:31:46.172 20327 20327 E AndroidRuntime: Version '2020.3.40f1 (ba48d4efcef1)', Build type 'Release', Scripting Backend 'il2cpp', CPU 'arm64-v8a'
     
    fabioColombini, Nov 10, 2022
    #4

  5. Michael_Kelly

    Michael_Kelly

    Joined:
    Dec 23, 2022
    Posts:
    1
    I'm with the same issue :( all Unity games crashs.
     
    Michael_Kelly, Dec 23, 2022
    #5

  6. george-daters

    george-daters

    Joined:
    Jan 22, 2013
    Posts:
    35
    Same issue with our game and ChromeOS.
    I don't yet have any other info to add other than the reports from users... that everything worked fine until it didn't and now the game freezes on the "Made with Unity" screen. First report received mid-December 2022.

    I'm on unity version 2022.1.24f1
     
    george-daters, Jan 2, 2023
    #6

  7. timsibiski

    timsibiski

    Unity Technologies

    Joined:
    Jun 3, 2021
    Posts:
    38
    I made sure the Addressables team is aware of this issue. If they see any workarounds, I will let you know.

    Edit: The Addressables team needs a minimal project that reproduces the issue along with an editor ticket. If someone reproducing the issue can do that, the team would love to start looking into this asap. They are trying to repro from scratch, but this will speed up the process a lot.

    They are going to keep an eye out for editor tickets coming in around this.
     
    Last edited: Jan 3, 2023
    timsibiski, Jan 3, 2023
    #7
    george-daters likes this.