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Suddenly Unable to retrieve revisions / Unable to retrieve ignored paths

Discussion in 'Unity Collaborate' started by Qdot543, Jun 21, 2018.

  1. Qdot543

    Qdot543

    Joined:
    Mar 9, 2014
    Posts:
    28
    It seems collaborate has stopped working

    first I updated my project to 2018 from 5.6. Before I pushed, it all worked fine.
    when I transferred via collaborate, the project to my osx machine, it all downloaded but some of the prefabs lost their references.

    So i thought I would do a fresh download from collaborate, and then this started happening.
    I am unable to list the first error because it only comes up after attempting to download a whole project which takes about an hour.

    But i was curious so I logged into the web portal and looked at the assets of the project and then I get this errors

    Unable to retrieve ignored paths (-1)

    the worst part is that It not just that project. I want to other projects and gave the same error, which has me pretty worried.

    I'm really hoping something hasn't gone seriously wrong on the unity servers.
     
  2. Predacom

    Predacom

    Joined:
    Mar 2, 2015
    Posts:
    4
    Seems you are not alone, I started having this issue about 5 hour ago, and tried everything I could, like creating new project and copying all the asset data to new it and trying to "publish".
    Or even upgrading Unity version to 2018.1.5f1 the newest version available in Unity Hub.
    But nothing seems to work for now.
    So I did the same as you, went to portal and try to check the data in the server and got the same error message.
     
  3. bradunity

    bradunity

    Unity Technologies

    Joined:
    Nov 12, 2013
    Posts:
    98
    Please accept our apologies for a brief service outage earlier this morning. We had incorrectly deployed using an old certificate for our site that was causing all connections to fail for about 30 minutes. That has been rectified. If you are still having problems, let me know. It should not be failing after 13:00 UTC (2018-06-21).
     
  4. Predacom

    Predacom

    Joined:
    Mar 2, 2015
    Posts:
    4
    I`m still having the issue.
    In the portal and in Collab inside Editor.
    Still cannot publish, or either able to retrieve from history.
     
  5. IT_MAGES

    IT_MAGES

    Joined:
    Nov 18, 2017
    Posts:
    3
    I'm getting the same issue too, my whole team can't publish anything, check on the Unity Services website and get these when attempting to view Timelines or any other tab:

    Unable to retrieve ignored paths. (-1)
    Unable to export your project. (-1)
    Unable to retrieve revisions. (-1)

    None of my team members are able to publish anything anymore.
     
    Last edited: Jun 21, 2018
  6. Predacom

    Predacom

    Joined:
    Mar 2, 2015
    Posts:
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    Seems it is working for me now.
    Portal as in the Editor.
    4:55 PM UTC (1:55 AM Friday, Tokyo (GMT+9))
     
  7. bradunity

    bradunity

    Unity Technologies

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    Nov 12, 2013
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    Sure enough, we found that some of our non-U.S. regions were also affected. Those have been fixed and things should be operational across all regions, now. Again, apologies for the interruption.
     
  8. unity_BtA24kIeTFSmjw

    unity_BtA24kIeTFSmjw

    Joined:
    Jun 7, 2018
    Posts:
    2
    This problem again :(
     
  9. Wrymnn

    Wrymnn

    Joined:
    Sep 24, 2014
    Posts:
    299
    And again.
    From the day I started using Collaboration (more than a week), not a day passed it was not working
     
    ina likes this.
  10. unity_BtA24kIeTFSmjw

    unity_BtA24kIeTFSmjw

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    Jun 7, 2018
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    2
  11. harunuysali

    harunuysali

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    Jan 8, 2017
    Posts:
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    Same again
     
  12. ina

    ina

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    Nov 15, 2010
    Posts:
    831
    Wow, it would be nice if there were some sort of downtime status page for Collaborate..
     
  13. ina

    ina

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    Nov 15, 2010
    Posts:
    831
    Is there a way to have scheduled downtimes? People are paying for this service and it's standard in the industry to have SLA's.

    Or, an error that is more descriptive such as, "Collaborate is down until 16:00 GMT" rather than a generic Cannot submit changes to server
     
  14. laurentlavigne

    laurentlavigne

    Joined:
    Aug 16, 2012
    Posts:
    2,132
    [Collab] ExternalAPI::Failure: Authorization token has expired
    ¯\_(ツ)_/¯
     
  15. ryanc-unity

    ryanc-unity

    Unity Technologies

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    Mar 23, 2016
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    1,316
    Hi @laurentlavigne, this error can happen if for some reason the authorization token for a publish has expired before it could finish. Retrying the publish should succeed, but if it doesn't then please let us know.
     
  16. laurentlavigne

    laurentlavigne

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    it happens every day on the laptop, hasn't yet on the desktop
     
  17. ryanc-unity

    ryanc-unity

    Unity Technologies

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    How often each day do you run into this error on your laptop? Do they seem to happen during large publishes or publishes of any size? Are there any other Collab operations that seem to cause this error?
     
  18. laurentlavigne

    laurentlavigne

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    once or twice a day
    even small commits of a few KB (script)
    only commits seem to do that
     
  19. ryanc-unity

    ryanc-unity

    Unity Technologies

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    Thanks for the extra info. When the commit fails, does retrying them work or do they keep failing?
     
  20. laurentlavigne

    laurentlavigne

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    they keep failing for a while and then eventually it goes through