Subscription issue [SOLVED]

I had 12 months unity pro subscription about 3 years ago. This night they decided to deduct 151.25$ from my Paypal and start a new subscription with 12 months commitment. I wrote to support, still no response. Please be careful when using subscriptions from unity, it can be reactivated any time after without any notice.

EDIT: Everything was solved quickly.

 

that sounds strange, but yeah i've had cases where yearly subscription changed to monthly automatically,
https://forum.unity.com/threads/subscription-renewal-confusion-and-other-issues-there.982302/

 

Update: they cancelled the subscription, but still not sure if they can refund the 151.25$ initial payment.

 

Update: now they are saying that they will ban my unity account because I made a dispute for that payment on PayPal.

 

We stopped being pro users after our CEO was harassed by a Unity official, they refused to repay the downpayment on our subscription.

 

While thats not great, please dont make false titled borderline spam posts such as "unity is a scam". Its clearly not a scam, you just got charged incorrectly. While this isnt a nice thing to happen, it doesnt automatically classify the company which has been operating legally and clearly not as a scammer, for more than a decade.

 

A better title would be Unity has poor customer quality assurance / customer care

 

Done that.
Update: I cancelled the Paypal dispute so my account is safe, but still not sure if they will pay my $ back.

 

Its really fishy of them to ban your account for disputing. Its borderlining to bullying

 

Yes, it's fishy. But I agreed to cancel it because I have assets worth thousands of dollars on my acc. Also some revenue from unity ads.

 

It's standard practice in Chargeback matters to temporarily ban your account until the dispute is resolved.

Examples:
- https://www.playstation.com/en-us/support/account/psn-suspension-account-debt/
- https://support.steampowered.com/kb_article.php?ref=6687-HJVM-8966
- https://help.daybreakgames.com/hc/en-us/articles/217994497-What-is-a-chargeback-

Like it or not, it makes sense to do that.

Also, always read the damn fine print. It's literally everywhere, you can't miss it.

.

 

A better and more professional approach would be to block certain features, like those involving checkout in asset store etc

I feel more like a end user to unity than a business partner.

 

You are not a business partner thats why, you are an end user

Multiplay was a business partner for example. We are users of the engine and subscribers and just because we use this for business, doesnt make us business partners with unity.

 

No my customers are end users, I'm a business customer

Edit: problem is that most unity costumers are hobbyists so I guess that spills over on the actual professionals

 

Since we don't have the full story here I'll reserve judgement but as a consumer it concerns me that there would be any question about whether a spurious charge could be refunded. If the customer did not request the charge and it was done in error, then OF COURSE you should refund the payment. How is it that you are "not sure" if the payment can be returned?

 

I had a negative experience not with any kind of cancellation. I had a negative experience because I was not subscribed to any unity plan for ~3 years and this morning I found out, that they arbitrarily enrolled me into a 1-year pro subscription. Everything is solved now, I even received the refund a few minutes ago.

 

I guess in the end this thread should be called "Unity has customer service that works"

Glad OP got it sorted!

 

I have also been charged for a subscription I did not want. It also says it could take 2 weeks for a response to my service desk request. This is really poor.

 

I'm kind of curious how one can be charged without authorization. Seems like there's a pretty nasty bug somewhere on the website. I'm kind of worried now because I used to have a pro subscription a few years back and I definitely can't afford to be in a negative account balance from it.

 

So now we gotta start looking at our bank accounts for erroneously payments, more work

I guess the accountant will call me if he finds none verified payments on the bank account