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Submitted game rejected for devices below OS 10.2.1

Discussion in 'BlackBerry' started by jshrek, Apr 2, 2015.

  1. jshrek

    jshrek

    Joined:
    Mar 30, 2013
    Posts:
    220
    Hi

    I received the following rejection from BlackBerry:
    -It fails to install on the BlackBerry PlayBook with OS 2.1 since requires BlackBerry 10 OS.
    -It fails to launch on the BlackBerry devices with OS 10.1 and lower; however it launch properly on OS 10.2.1 and higher.


    In the developer portal, I chose all 12 Devices, but it is not clear which devices I should have picked (which ones run 10.2.1 and up)?

    QUESTION:
    Does Unity support BB OS below 10.2.1?

    If yes, how to include them?

    If no, how to do I select only devices running 10.2.1 and above?

    Thanks
     
  2. AlexThibodeau

    AlexThibodeau

    Unity Technologies

    Joined:
    Jul 23, 2013
    Posts:
    309
  3. jshrek

    jshrek

    Joined:
    Mar 30, 2013
    Posts:
    220
    Do I simply need to UNcheck Playbook from the Devices section of release in portal? (see attached image)

    Where do I mark my app as requiring 10.2 and newer?
     

    Attached Files:

  4. jshrek

    jshrek

    Joined:
    Mar 30, 2013
    Posts:
    220
    Okay I found the Min OS setting. It is right beside the Device setting.

    But I would still like to know about which devices should be checked or unchecked.

    Thanks
     
  5. Lloyd_RedironLabs

    Lloyd_RedironLabs

    Joined:
    May 17, 2013
    Posts:
    319
    Uncheck PlayBook.
    Check all other device.
    Note: The other devices expect that you've tested on 1280x720, 720x720 or 720x1280. Consider this when building the UI.
    Use Min-OS of 10.2.1 or it will fail testing, 10.2 has reliability issues in general --- based on my analytics with ~250k users, this covers approx 95% of the current userbase.
     
    MrEsquire likes this.
  6. jshrek

    jshrek

    Joined:
    Mar 30, 2013
    Posts:
    220
    thanks