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Stuck on the last step of integration "Play to complete integration"

Discussion in 'Unity Analytics' started by spaceape, Feb 22, 2018.

  1. spaceape

    spaceape

    Joined:
    May 14, 2015
    Posts:
    4
    I pressed play and it didn't work. No logs. Nothing.

    I tried unlinking and making a new project, nothing.

    I tried making a whole new unity project and linking that one up. Nothing.

    I tried just building a build and having "App Start" sent, nothing!

    Anyone got any smart ideas?

    -T
     
  2. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,384
    spaceape likes this.
  3. spaceape

    spaceape

    Joined:
    May 14, 2015
    Posts:
    4
    Nice, thanks for the swift reply :)
     
  4. udubaso

    udubaso

    Joined:
    Dec 30, 2014
    Posts:
    7
    Hello, now I am experiencing the same issue as @spaceape had. I can not integrate analytics into any project. Tried on one windows and one mac. Everything was working before.
     
  5. nikescar

    nikescar

    Joined:
    Nov 16, 2011
    Posts:
    108
    This issue still persists in 2018.3. Press play to complete integration does nothing
     
  6. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    7,154
  7. udubaso

    udubaso

    Joined:
    Dec 30, 2014
    Posts:
    7
    Hello, I have the same problem, can't integrate Analytics. "Play to complete integration" is not working. Tried with different versions of unity, all of them 2018+. Tried with different project and different accounts. Really frustrating that such a basic and important feature is not working. Never had such problem with versions 2017 and 5.
     
  8. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    7,154
    We received your support ticket, and the ProjectID that you provided is already enabled for Analytics, and has been for some time. I provided a link to your Dashboard in the ticket. I suspect you have another UPID which is not working. We occasionally have delays with the Validator. Also, one thing to try is the following:

    * Explicitly disable Analytics in the Editor
    * Save the Project, and quit Unity
    * Reopen the project
    * Re-enable Analytics, and Save the project again.

    Please see if this helps.
     
  9. Rodolfo-Rubens

    Rodolfo-Rubens

    Joined:
    Nov 17, 2012
    Posts:
    1,133
    Same here, I hit play and nohting happens...
     
  10. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

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    May 2, 2017
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    What are you expecting to see but not seeing? Please provide a screenshot of your Analytics Dashboard
     
  11. Rodolfo-Rubens

    Rodolfo-Rubens

    Joined:
    Nov 17, 2012
    Posts:
    1,133
    Ah yes, we need to press play to validate the connection with the Analytics server but when I press play nothing happens...
     
  12. Rodolfo-Rubens

    Rodolfo-Rubens

    Joined:
    Nov 17, 2012
    Posts:
    1,133
    It worked! After a couple of hours I finally get to validate the connection...
     
  13. WhoOne

    WhoOne

    Joined:
    Nov 19, 2017
    Posts:
    2
    What did you do to solve it?
     
  14. WhoOne

    WhoOne

    Joined:
    Nov 19, 2017
    Posts:
    2
    This is not working in 2019.1.8, do you have any other solution?
    Thanks!
     
  15. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

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    May 2, 2017
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    The Validator is currently delayed, we are working to resolve. No data is lost, only delayed.
     
  16. Starbox

    Starbox

    Joined:
    Sep 17, 2014
    Posts:
    76
    As of now, how long is that "delay"? I have pressed play too, nothing happens, I'm still required to press Play.

    Here it's written it can last up to TWO HOURS. Really?? Just to see if we can use the equivalent of a plugin linked to a server?
     
  17. SamOYUnity3D

    SamOYUnity3D

    Unity Technologies

    Joined:
    May 12, 2019
    Posts:
    222
    Not seeing events in the validator of the Unity editor is a UI-level problem. The key is whether you can see events in the validator of the Event Manager page. If you can, it means that you have successfully integrated Analytics.

    Could you confirm whether you can see events in the validator of the Event Manager page?
     

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  18. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
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    Typically it takes our system 8-16 hours to process new events and make the data metrics available on the Dashboard. But as Sam mentioned, you would want to visit the Dashboard first, then the Editor should also start to display the data.
     
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