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Stuck on the last step of integration "Play to complete integration"

Discussion in 'Unity Analytics' started by spaceape, Feb 22, 2018.

  1. spaceape

    spaceape

    Joined:
    May 14, 2015
    Posts:
    4
    I pressed play and it didn't work. No logs. Nothing.

    I tried unlinking and making a new project, nothing.

    I tried making a whole new unity project and linking that one up. Nothing.

    I tried just building a build and having "App Start" sent, nothing!

    Anyone got any smart ideas?

    -T
     
  2. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,092
    spaceape likes this.
  3. spaceape

    spaceape

    Joined:
    May 14, 2015
    Posts:
    4
    Nice, thanks for the swift reply :)
     
  4. udubaso

    udubaso

    Joined:
    Dec 30, 2014
    Posts:
    6
    Hello, now I am experiencing the same issue as @spaceape had. I can not integrate analytics into any project. Tried on one windows and one mac. Everything was working before.
     
  5. nikescar

    nikescar

    Joined:
    Nov 16, 2011
    Posts:
    94
    This issue still persists in 2018.3. Press play to complete integration does nothing
     
  6. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    4,404
  7. udubaso

    udubaso

    Joined:
    Dec 30, 2014
    Posts:
    6
    Hello, I have the same problem, can't integrate Analytics. "Play to complete integration" is not working. Tried with different versions of unity, all of them 2018+. Tried with different project and different accounts. Really frustrating that such a basic and important feature is not working. Never had such problem with versions 2017 and 5.
     
  8. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
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    We received your support ticket, and the ProjectID that you provided is already enabled for Analytics, and has been for some time. I provided a link to your Dashboard in the ticket. I suspect you have another UPID which is not working. We occasionally have delays with the Validator. Also, one thing to try is the following:

    * Explicitly disable Analytics in the Editor
    * Save the Project, and quit Unity
    * Reopen the project
    * Re-enable Analytics, and Save the project again.

    Please see if this helps.
     
  9. Rodolfo-Rubens

    Rodolfo-Rubens

    Joined:
    Nov 17, 2012
    Posts:
    1,084
    Same here, I hit play and nohting happens...
     
  10. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
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    What are you expecting to see but not seeing? Please provide a screenshot of your Analytics Dashboard
     
  11. Rodolfo-Rubens

    Rodolfo-Rubens

    Joined:
    Nov 17, 2012
    Posts:
    1,084
    Ah yes, we need to press play to validate the connection with the Analytics server but when I press play nothing happens...
     
  12. Rodolfo-Rubens

    Rodolfo-Rubens

    Joined:
    Nov 17, 2012
    Posts:
    1,084
    It worked! After a couple of hours I finally get to validate the connection...