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Question Stop Plastic SCM from trying to login to a cloud server i was removed from / how do we leave a cloud

Discussion in 'Unity Version Control' started by Sascha-Henrichs, Jul 20, 2023.

  1. Sascha-Henrichs

    Sascha-Henrichs

    Joined:
    Jan 9, 2014
    Posts:
    4
    Hi,
    we have the problem that we migrated a project from one cloud server to another.
    so the users from the old cloud server were invited to the new cloud with there same email.
    i the removed their access to the old cloud.
    but when they open the UDVC client, it still tries to logon to the old server which they do no more have access to.
    they can then also not reach the "manage repositories" dialog toswitch to the new cloud server.

    what can we do?
     
    Sascha-Henrichs, Jul 20, 2023
    #1

  2. carlosalba1985

    carlosalba1985

    Unity Technologies

    Joined:
    Jul 19, 2021
    Posts:
    836
    Hi, If you are using the Plastic GUI, in the top-right corner, you can manage the Accounts so the user can review the email and password are correct for your current Plastic Cloud organization.

    The users may already have workspaces pointing to the cloud organization that they don't have access to anymore.
    They will need to create a new local workspace but this time pointing to a repository of the new cloud organization.

    Please let us know if it helps.
     
    carlosalba1985, Jul 20, 2023
    #2

  3. Sascha-Henrichs

    Sascha-Henrichs

    Joined:
    Jan 9, 2014
    Posts:
    4
    Thank you. But what if they cannot even open the GUI since they are stuck with this screen
    upload_2023-7-20_11-12-44.png
    is there a config file where we can remove old cloud server logins from?
     
    Sascha-Henrichs, Jul 20, 2023
    #3

  4. carlosalba1985

    carlosalba1985

    Unity Technologies

    Joined:
    Jul 19, 2021
    Posts:
    836
    Hi,

    You can delete the following files:
    C:\Users\xxx\AppData\local\plastic4\client.conf
    C:\Users\xxx\AppData\local\plastic4\profiles.conf
    C:\Users\xxx\AppData\local\plastic4\tokens.conf
    C:\Users\xxx\AppData\local\plastic4\cloudregions.conf

    Regards,
    Carlos.
     
    carlosalba1985, Jul 20, 2023
    #4
    Sascha-Henrichs likes this.

  5. Sascha-Henrichs

    Sascha-Henrichs

    Joined:
    Jan 9, 2014
    Posts:
    4
    Thank you very much, that worked!
     
    Sascha-Henrichs, Jul 20, 2023
    #5