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Stats advertising is not update almost 3 days

Discussion in 'Unity Ads & User Acquisition' started by AxelMD, Apr 5, 2016.

  1. AxelMD

    AxelMD

    Joined:
    Mar 25, 2016
    Posts:
    4
    Hey guys. Someone faced with such a problem? Statistics are not updated for 3 days, but I'm sure that the advertisement was run. This problem in the two games.

    All the numbers are not updated like 3 days

    issue.jpg
     
  2. Brutusomega

    Brutusomega

    Joined:
    Jul 30, 2013
    Posts:
    56
    My stats havent been updated since sunday as well
     
  3. unity-nikkolai

    unity-nikkolai

    Joined:
    Sep 18, 2014
    Posts:
    540
    Thanks for the heads up. Can you guys send me your game IDs in a private message. We can take a look.
     
  4. AxelMD

    AxelMD

    Joined:
    Mar 25, 2016
    Posts:
    4
    Still not updated...
     
  5. simonbriggs

    simonbriggs

    Joined:
    Nov 30, 2015
    Posts:
    2
    Same problem here. Will PM you Nikkolai
     
  6. ChikiGames

    ChikiGames

    Joined:
    Nov 29, 2015
    Posts:
    4
    Same here.
     
  7. AxelMD

    AxelMD

    Joined:
    Mar 25, 2016
    Posts:
    4
    Problem was FIXED.

    Try resetting your browser's local storage / clear cookies + cache.

    If not helps , contact support.
     
    unity-nikkolai and simonbriggs like this.
  8. Brutusomega

    Brutusomega

    Joined:
    Jul 30, 2013
    Posts:
    56
    My problem was fixed aswell after doing what AxelMD said.
     
  9. unity-nikkolai

    unity-nikkolai

    Joined:
    Sep 18, 2014
    Posts:
    540
    This issue resulted from a change in the Stats View code that cached the stats data. The issue with the dashboard should now be fixed. Like @AxelMD mentioned, resetting the browser cache should fix the issue on your local machine.