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Bug Something went wrong. Please sign in again. -- can't login Hub with all my win and macbooks

Discussion in 'Unity Hub' started by songhongli, Jan 10, 2022.

  1. songhongli


    Oct 23, 2021
    here are the log errors:
    {"level":"info","message":"[ 'client process has connected to Unity-hubIPCService!' ]","moduleName":"UnityIPCServer","timestamp":"2022-01-10T21:21:09.856Z"}
    {"level":"info","message":"[\n 'Handling url unityhub://login/?code=REDACTED_FOR_SECURITY&locale=en&session_state=REDACTED_FOR_SECURITY'\n]","moduleName":"IPCServer:HubProtocol","timestamp":"2022-01-10T21:21:09.898Z"}
    {"level":"info","message":"[\n 'Sending handle url request to main thread for unityhub://login/?code=REDACTED_FOR_SECURITY&locale=en&session_state=REDACTED_FOR_SECURITY'\n]","moduleName":"fileAssociationBootstrap","timestamp":"2022-01-10T21:21:09.884Z"}
    {"level":"info","message":"[ 'Fetching user info from the identity provider using access token' ]","moduleName":"Authentification Service","timestamp":"2022-01-10T21:21:10.149Z"}
    {"level":"error","message":"[\n 'Error fetching user info from Access Token: Error: Request failed with status code 504'\n]","moduleName":"Authentification Service","timestamp":"2022-01-10T21:21:30.232Z"}
    {"level":"warn","message":"[\n 'Could not authenticate user',\n Error: Request failed with status code 504\n at createError (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\axios\\lib\\core\\createError.js:16:15)\n at settle (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\axios\\lib\\core\\settle.js:17:12)\n at IncomingMessage.handleStreamEnd (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\axios\\lib\\adapters\\http.js:260:11)\n at IncomingMessage.emit (events.js:327:22)\n at IncomingMessage.EventEmitter.emit (domain.js:467:12)\n at endReadableNT (internal/streams/readable.js:1327:12)\n at processTicksAndRejections (internal/process/task_queues.js:80:21) {\n config: {\n url: '',\n method: 'get',\n headers: [Object],\n proxy: false,\n transformRequest: [Array],\n transformResponse: [Array],\n timeout: 0,\n adapter: [Function: httpAdapter],\n responseType: 'json',\n xsrfCookieName: 'XSRF-TOKEN',\n xsrfHeaderName: 'X-XSRF-TOKEN',\n maxContentLength: -1,\n maxBodyLength: -1,\n validateStatus: [Function: validateStatus],\n data: undefined\n },\n request: ClientRequest {\n _events: [Object: null prototype],\n _eventsCount: 7,\n _maxListeners: undefined,\n outputData: [],\n outputSize: 0,\n writable: true,\n destroyed: false,\n _last: true,\n chunkedEncoding: false,\n shouldKeepAlive: false,\n _defaultKeepAlive: true,\n useChunkedEncodingByDefault: false,\n sendDate: false,\n _removedConnection: false,\n _removedContLen: false,\n _removedTE: false,\n _contentLength: 0,\n _hasBody: true,\n _trailer: '',\n finished: true,\n _headerSent: true,\n socket: [TLSSocket],\n _header: 'GET /api/users/me HTTP/1.1\\r\\n' +\n 'Accept: application/json, text/plain, */*\\r\\n' +\n 'User-Agent: hub 3.0.0\\r\\n' +\n 'date: Mon, 10 Jan 2022 21:21:10 GMT\\r\\n' +\n 'Content-Type: application/json\\r\\n' +\n 'AUTHORIZATION: Bearer xxxxxxxxxxxxxxxx-88mzy3GV__0fyQk003f\\r\\n' +\n 'Host:\\r\\n' +\n 'Connection: close\\r\\n' +\n '\\r\\n',\n _keepAliveTimeout: 0,\n _onPendingData: [Function: noopPendingOutput],\n agent: [BoundHttpsProxyAgent],\n socketPath: undefined,\n method: 'GET',\n maxHeaderSize: undefined,\n insecureHTTPParser: undefined,\n path: '/api/users/me',\n _ended: true,\n res: [IncomingMessage],\n aborted: false,\n timeoutCb: null,\n upgradeOrConnect: false,\n parser: null,\n maxHeadersCount: null,\n reusedSocket: false,\n host: '',\n protocol: 'https:',\n _redirectable: [Writable],\n [Symbol(kCapture)]: false,\n [Symbol(kNeedDrain)]: false,\n [Symbol(corked)]: 0,\n [Symbol(kOutHeaders)]: [Object: null prototype]\n },\n response: {\n status: 504,\n statusText: 'Gateway Timeout',\n headers: [Object],\n config: [Object],\n request: [ClientRequest],\n data: ''\n },\n isAxiosError: true,\n toJSON: [Function: toJSON]\n }\n]","moduleName":"UnityHubProtocolHandler","timestamp":"2022-01-10T21:21:30.233Z"}
    {"level":"info","message":"[\n 'unityhub://login/?code=REDACTED_FOR_SECURITY&locale=en&session_state=REDACTED_FOR_SECURITY was handled, closing the file association process'\n]","moduleName":"fileAssociationBootstrap","timestamp":"2022-01-10T21:21:30.228Z"}
    {"level":"info","message":"[ 'socket has disconnected: [object Object] , false!' ]","moduleName":"HubIPCService","timestamp":"2022-01-10T21:21:30.235Z"}
    taksuhwan_unity likes this.


    Aug 17, 2022
    I had same issue for a long time, since I am using company MacBook, I found out I have to turn off security app which my company is using (it is not a company of gaming industry -- using UNITy or me personal love) .. so after turning off this security app I got rid of the damn issue with "Something went wrong, please sign again". Hope that will help some of you, guys. I read somewhere the issue can be connected with some PROXY or something like that, I am not tech guy, so, perhaps this hint could help somebody here as well. Peace, guys!
  3. cyborg07


    Jul 9, 2023
    How did Company allowed you to do this? :) ...turning off security is not a good solution i think. Are you still following the same situation?