Search Unity

  1. Welcome to the Unity Forums! Please take the time to read our Code of Conduct to familiarize yourself with the forum rules and how to post constructively.
  2. Have a look at our Games Focus blog post series which will show what Unity is doing for all game developers – now, next year, and in the future.
    Dismiss Notice

Something went wrong installing Unity...

Discussion in 'Getting Started' started by TheAtomAnt, Dec 17, 2020.

  1. TheAtomAnt

    TheAtomAnt

    Joined:
    Apr 13, 2014
    Posts:
    12
    Hey folks,

    I did a search online, watched a few yourtube videos, and searched these forums as best I could. I am unable to install Unity 2020.2.0f1. Every time I try I get an error that says "Installation Failed, Something went wrong installing Unity 2020.2.0f1"

    • I have tried other versions with the same error.
    • I have uninstalled and reinstalled the hub
    • I have 75GB of disk space (in fact that's the least of all my drives, they all have lots)
    • I can uninstall version just fine using the hub
    • I can manually add versions I've installed manually just fine
    • I can dig into the temp location that the hub downloads to and manually double click the install and it will install!
    • I have tried to run the hub as an admin
    • I reset the path where installs would go (C:\Program Files\Unity\Hub\Editor)
    • I logged out and tried it
    • I logged back in and tried it
    • I disconnected my personal license and tried it
    • I reconnected my personal license and tried it
    • I have tried to select NO modules
    • I have tried to select only the documentation module
    • I have tried to select the documentation and Windows Build Support (IL2CPP)

    But for some reason I cannot get the hub to install new versions. I do have 2020.1.17f1 installed as well as 2019.4.16f1, so it did work at one point.

    Does anyone have any other ideas on what I can try next?
     
  2. charlesivnguyen4

    charlesivnguyen4

    Joined:
    Dec 14, 2019
    Posts:
    1
    Same issue, I really want to try out the new features. Hope somebody can help soon.
     
    SimlayTumu likes this.
  3. the_real_ijed

    the_real_ijed

    Joined:
    Dec 6, 2012
    Posts:
    7
    Same issue, thanks for saving me the time by posting.
     
  4. molussyt

    molussyt

    Joined:
    Jan 30, 2021
    Posts:
    1
    i have same problem
     
  5. sergeygogogo

    sergeygogogo

    Joined:
    Dec 30, 2020
    Posts:
    1
    i have same problem
     
  6. EKO_LX

    EKO_LX

    Joined:
    Dec 25, 2020
    Posts:
    45
    Same issue with version 2020.2.2.f1 on Mac OS
     
  7. Ryiah

    Ryiah

    Joined:
    Oct 11, 2012
    Posts:
    18,253
  8. EKO_LX

    EKO_LX

    Joined:
    Dec 25, 2020
    Posts:
    45
  9. mokshrawat17

    mokshrawat17

    Joined:
    Oct 27, 2020
    Posts:
    1
    @Ryiah its not installing when i double click it nothing happen even after running it as administrator
    and its not installing from unity hub too its saying no a unity editor
     
    Deleted User likes this.
  10. ViktorEvil

    ViktorEvil

    Joined:
    Jun 30, 2016
    Posts:
    5
    how is this issue not fixed yet? Its almost as if they actually want people to migrate to another engine
     
    msmaoui101, la62ser and Dysprosium_ like this.
  11. Drunkenspirit

    Drunkenspirit

    Joined:
    Dec 10, 2019
    Posts:
    2
    Got same problem. I wont install it manually since I need the sdk package included to my editor. Also the add button is not there when I manually download the editor.
     

    Attached Files:

  12. EKO_LX

    EKO_LX

    Joined:
    Dec 25, 2020
    Posts:
    45
    I have same issue with Unity 2020.3.0f1 with Unity Hub 2.4.3 on Mac. Downloading stoped at 99% percent.
    Regarding to the offline downloading, I installed the version 2020.2.2f1 and it appears on Unity Hub, but however I can't add modules through Unity Hub, again I have to download and install components separately.
    And since this appears frequently means Unity don't give a sh*t about it.
     
    Melanie1971 likes this.
  13. EKO_LX

    EKO_LX

    Joined:
    Dec 25, 2020
    Posts:
    45
    When download components separately and install them, UnitySetup-Android-Support-for-Editor doesn't add SDK, NDK, and JDK.
     
    Last edited: Mar 18, 2021
    dangerking2004 and ak4514768 like this.
  14. OrientedPain

    OrientedPain

    Joined:
    Mar 26, 2018
    Posts:
    9
    Same issue, thanks for saving my time.

    Capture.PNG
     
  15. matan333

    matan333

    Joined:
    Mar 13, 2021
    Posts:
    1
  16. Korigoth

    Korigoth

    Joined:
    Jul 21, 2014
    Posts:
    105
    the same problem happen to me with 2021!

    Is there a solution around ?
    What is the cause of the problem?

    I've tried to download it manually but it get Network Error
     
  17. Korigoth

    Korigoth

    Joined:
    Jul 21, 2014
    Posts:
    105
    Here is the log i've got from the Hub logs

    Code (JavaScript):
    1.  
    2. {
    3.     "moduleName":"DownloadManager",
    4.     "level":"warn",
    5.     "message":"[ 'Could not download from https://download.unity3d.com/download_unity/61a549675243/Windows64EditorInstaller/UnitySetup64-2021.1.0f1.exe to C:\\\\Users\\\\Korigoth\\\\AppData\\\\Local\\\\Temp\\\\unityhub-67c61c40-8e95-11eb-b277-a7e1a29c1694\\\\UnitySetup64-2021.1.0f1.exe Error: 1791802936:error:1e000065:Cipher functions:OPENSSL_internal:BAD_DECRYPT:../../third_party/boringssl/src/crypto/fipsmodule/cipher/e_aes.c:1040:\\n1791802936:error:1000008b:SSL routines:OPENSSL_internal:DECRYPTION_FAILED_OR_BAD_RECORD_MAC:../../third_party/boringssl/src/ssl/tls_record.cc:298:\\n Error: 1791802936:error:1e000065:Cipher functions:OPENSSL_internal:BAD_DECRYPT:../../third_party/boringssl/src/crypto/fipsmodule/cipher/e_aes.c:1040:\\n1791802936:error:1000008b:SSL routines:OPENSSL_internal:DECRYPTION_FAILED_OR_BAD_RECORD_MAC:../../third_party/boringssl/src/ssl/tls_record.cc:298:\\n' ]",
    6.     "timestamp":"2021-03-27T00:43:18.438Z"
    7. }
    8.  
     
  18. the666th

    the666th

    Joined:
    Nov 16, 2013
    Posts:
    5
    Same issue here, also if I try to open "UnitySetup64-2020.3.2f1.exe" from the temp folder at "C:\Users\UserName\AppData\Local\Temp\unityhub-e55e9f00-9337-11eb-8f9e-492a199cfe4e" I get this error.
     

    Attached Files:

  19. the666th

    the666th

    Joined:
    Nov 16, 2013
    Posts:
    5
    The only way I managed to install Unity 2020LTS through UnityHub was to FIRST install Unity 2019LTS with Visual Studio and then I could install Unity 2020LTS.

    Before this I also reinstalled Windows10 so everything was freshly installed.
     
  20. gustavopinent

    gustavopinent

    Joined:
    Jan 14, 2019
    Posts:
    38
    I had the sabe issue, it was solved by activating the license in the ->Preferences->License Management. Even using the free version, is required to activate the license or it will fail the installation.

    However, I am aware the same error can occurs if there is no enough space.
     
    SrPanquesito likes this.
  21. Ghosthowl

    Ghosthowl

    Joined:
    Feb 2, 2014
    Posts:
    212
    I just had to reinstall Windows and before that I would get maybe 95% of the time install failed. On fresh Windows 10 same thing. Going to have to dl the editor the 'old-fashioned' way. It would be nice if Unity Hub would give us developers an error message with more verbosity. The current error feels like a huge slap in the face.
     
    IsoRegolith likes this.
  22. nikhilvenkatg

    nikhilvenkatg

    Joined:
    Apr 28, 2021
    Posts:
    1
    I had the same issue. Tried many suggestions I could find on the internet, none of them solved the issue.
    • Reinstalled unity hub and activated new license key.
    • Cleared Temp folders
    • Deleted all unity software.
    • Updated windows.
    • Turned off windows threat protection and network protection.
    • Tried installing without including additional modules
    Finally uninstalled Unity hub through IObit uninstaller and the issue is fixed. IObit removes prefetch files related to Unity hub and that solves it.
     
  23. mostafatarek234234

    mostafatarek234234

    Joined:
    Apr 29, 2021
    Posts:
    2
    so IObit uninstaller can fix this prop?
     
  24. mostafatarek234234

    mostafatarek234234

    Joined:
    Apr 29, 2021
    Posts:
    2
    i spend like more than 30GB trying to install UNITY but still the same prop not fixed
     
  25. ahmedaniss

    ahmedaniss

    Joined:
    Sep 18, 2019
    Posts:
    94
    problem fixed here :
     
  26. chakalisolomon0

    chakalisolomon0

    Joined:
    Jul 20, 2020
    Posts:
    2
    This worked quickly for me
     
  27. unity_201810497

    unity_201810497

    Joined:
    Apr 26, 2021
    Posts:
    1
    I have the same issue. :<
     
  28. ahmedaniss

    ahmedaniss

    Joined:
    Sep 18, 2019
    Posts:
    94
    Problem fixed here :
     
    Deleted User likes this.
  29. aMIGA_dUDE

    aMIGA_dUDE

    Joined:
    Oct 12, 2019
    Posts:
    21
    I dont have soloution but something you could try.
    1) Rename your hostfile, C:\Windows\System32\drivers\etc\hosts
    Try install Unity again.
    2) Some ISP (DNS) have adult block, disable it.
    Try install Unity again.
    3) Disable what ever Virus/Mailware software.
    Try install unity again.
    4) Create Vitual Machine (ie VirtualBox) and get current Windows 10 ISO file from Microsoft https://www.microsoft.com/en-gb/software-download/windows10. Make a VM of Windows 10 and try install Unity in the VM. This might sound strang thing to do, but if this dosn't work then there most likly being block by Internet connection.
     
  30. BelowQuality

    BelowQuality

    Joined:
    May 17, 2021
    Posts:
    1
    hey are you a pro on unity 3d, if you are, is the file with sharp in it the same as c sharp, if it was not the same then teach me how to convert my file to c# (inside the file is a script)

    upload_2021-5-17_19-54-27.png
     
  31. aMIGA_dUDE

    aMIGA_dUDE

    Joined:
    Oct 12, 2019
    Posts:
    21
    This is little bit off subject at hand, but anyway.
    Am I Pro at Unity, nope. Can you do C# 8.0, sort of, at moment you have to be using Unity 2020.2. Now Unity is C# but it does things it own way.

    https://docs.unity3d.com/2020.2/Documentation/Manual/CSharpCompiler.html
     
  32. whitetigerhelix

    whitetigerhelix

    Joined:
    Apr 18, 2018
    Posts:
    4
    Had the same problem with 2020.3.11f1. Turns out I was signed out of Unity Hub. Signed back in and it worked.
     
  33. TV4Fun

    TV4Fun

    Joined:
    Jan 10, 2020
    Posts:
    31
    Okay, so the first issue is this incredibly vague error message that tells you absolutely nothing about what actually went wrong. Google this message and I am sure you will find dozens if not hundreds of people having this issue and just as many suggestions on how to fix this. This of course makes perfect sense because this is a generic blanket error message.

    The correct thing to do here is to first complain about the horrible UI of what's supposed to be a coding tool that goes to this level of effort to insulate its users from error messages, and then second find out more about the actual root cause of the problem before attempting further troubleshooting. Anyone who just sees this single information-free message and starts listing a bunch of standard troubleshooting steps is an idiot and has no business anywhere near anything resembling a programming language.

    In furtherance of finding out what the actual problem is, a good first step is the logs. Unity Hub makes it not too difficult to find these, though they do bury it in the interface. To get to your logs, click on your profile in the top right, click on Troubleshooting, and then click on Open Log Folder. Hopefully, this will open a folder with at least one log file in it that will hopefully contain some useful information, generally towards the end. In my case, the end of my
    info-log.json
    file looked like this:
    Code (JavaScript):
    1. {"moduleName":"DownloadRequest","level":"warn","message":"[ 'Something went wrong while downloading https://download.unity3d.com/download_unity/71691879b7f5/MacEditorInstaller/Unity-2020.3.13f1.pkg Error: ESOCKETTIMEDOUT Error: ESOCKETTIMEDOUT\\n    at ClientRequest.<anonymous> (/Applications/Coding/Unity Hub.app/Contents/Resources/app.asar/node_modules/request/request.js:816:19)\\n    at Object.onceWrapper (events.js:282:20)\\n    at ClientRequest.emit (events.js:194:13)\\n    at ClientRequest.EventEmitter.emit (domain.js:469:20)\\n    at TLSSocket.emitRequestTimeout (_http_client.js:673:40)\\n    at Object.onceWrapper (events.js:282:20)\\n    at TLSSocket.emit (events.js:194:13)\\n    at TLSSocket.EventEmitter.emit (domain.js:469:20)\\n    at TLSSocket.Socket._onTimeout (net.js:429:8)\\n    at listOnTimeout (internal/timers.js:535:17)' ]","timestamp":"2021-07-05T10:21:22.835Z"}
    2. {"moduleName":"DownloadRequest","level":"warn","message":"[ 'Something went wrong while checking progress of https://download.unity3d.com/download_unity/71691879b7f5/MacEditorInstaller/Unity-2020.3.13f1.pkg Error: ESOCKETTIMEDOUT Error: ESOCKETTIMEDOUT\\n    at ClientRequest.<anonymous> (/Applications/Coding/Unity Hub.app/Contents/Resources/app.asar/node_modules/request/request.js:816:19)\\n    at Object.onceWrapper (events.js:282:20)\\n    at ClientRequest.emit (events.js:194:13)\\n    at ClientRequest.EventEmitter.emit (domain.js:469:20)\\n    at TLSSocket.emitRequestTimeout (_http_client.js:673:40)\\n    at Object.onceWrapper (events.js:282:20)\\n    at TLSSocket.emit (events.js:194:13)\\n    at TLSSocket.EventEmitter.emit (domain.js:469:20)\\n    at TLSSocket.Socket._onTimeout (net.js:429:8)\\n    at listOnTimeout (internal/timers.js:535:17)' ]","timestamp":"2021-07-05T10:21:22.836Z"}
    3. {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Downloader 2020.3.13f1: end event for editor' ]","timestamp":"2021-07-05T10:21:22.836Z"}
    4. {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Download 2020.3.13f1: Finished' ]","timestamp":"2021-07-05T10:21:22.836Z"}
    5. {"moduleName":"DownloadManager","level":"info","message":"[ 'download ended with status: 3 /var/folders/0c/vb94d7vs0sj1f1y7qbv29lkc0000gn/T/unityhub-c0401010-dd78-11eb-8261-29a1df795f22/Unity-2020.3.13f1.pkg' ]","timestamp":"2021-07-05T10:21:22.842Z"}
    6. {"moduleName":"ApplicationRouteHelper","level":"info","message":"[ 'hadOnboarding is false' ]","timestamp":"2021-07-05T10:31:00.112Z"}
    This looks like the problem was the download being stopped by a network error—my wifi is not the greatest here. So the second issue is that Unity Hub's installer can apparently have an install totally screwed up by a single transient network error and has no code to attempt auto-recovery or for that matter to pause and resume. That would probably be a good thing to include in your user-friendly front-end to download and install several gigabytes of package files over who knows what kind of internet connection in who knows what conditions. I will re-try this and hopefully my internet will be more cooperative this time. If it continues to fail, I may have to download the requisite files manually.

    TL;DR, this error message is useless. Read the logs to actually figure out what the actual problem is.
     
  34. akndmr

    akndmr

    Joined:
    Jul 12, 2021
    Posts:
    1
    Nothing here worked. Can not install latest version. Keep getting timeout error at the end. Increased timeout durations from the config file but it didn't work as well.
     
  35. unity_qCrUzt8tVH4sOw

    unity_qCrUzt8tVH4sOw

    Joined:
    Oct 19, 2020
    Posts:
    3
    Does anything here work for linux? we don't even have manual download links on the website (or at least I can't find them).
     
  36. unity_qCrUzt8tVH4sOw

    unity_qCrUzt8tVH4sOw

    Joined:
    Oct 19, 2020
    Posts:
    3
    I have found a solution that works for 2020.3.14f1(may work for others as well) on linux. Change the unity hub to beta(3.0) version in the settings, restart the hub, then download the editor without modules. Then change back the editor to the current release (2.45 i think), locate the editor, press the 3 dots and add the modules you'd like to use.
     
  37. wobrbobr

    wobrbobr

    Joined:
    Jul 27, 2021
    Posts:
    5
    It did help me. Thanks for the solution! I almost gave up
     
  38. unity_49871BA110E429C4F9A2

    unity_49871BA110E429C4F9A2

    Joined:
    Jul 29, 2021
    Posts:
    1
    The issue is still present in late July of 2021. Anyways, switching to Beta 3 did help. Just fiddle inside the gear symbol a bit, switch channel to beta and in a few seconds a message at the top right will offer the Beta 3 client. "Restart and install" and then you can finally download Unity. Thanks a lot!
     
  39. Shtovladya

    Shtovladya

    Joined:
    Sep 22, 2018
    Posts:
    4
    Seeing this error as well, I cant access the asset store
     
  40. dtrainor

    dtrainor

    Joined:
    Nov 7, 2017
    Posts:
    3
    I've switched to the Unity Hub 3 Beta in an attempt to install Unity 2021.1.17, which gives the classic "somewhen went wrong" error with Unity Hub 2.4.5. With Unity Hub 3 Beta I'm being forced to download Visual Studio Community, even though I don't want or need it. The option is selected at the editor download and can't be turned off. Anyone know a solution to this?
     
    bfox and AppCity like this.
  41. OneManArmy3D

    OneManArmy3D

    Joined:
    Jun 2, 2011
    Posts:
    184
    sww.png

    EDIT: I installed Unity Hub 3 Beta and it solved this problem.
     
    Last edited: Aug 24, 2021
  42. bfox

    bfox

    Joined:
    Jun 30, 2014
    Posts:
    19
    Same problem. Unity 2021.1.17f1 installation failed. With Unity Hub 3 Beta I'm being forced to download Visual Studio Community, even though I don't want or need it. :(
     
    xtytyx and customphase like this.
  43. stanogg

    stanogg

    Joined:
    Feb 22, 2015
    Posts:
    12
    Dont even expect some constructive info anymore since its a damn joke that your launcher is in such an utterly useless state even after months
     
  44. stanogg

    stanogg

    Joined:
    Feb 22, 2015
    Posts:
    12
    Quality is comparable to some student project in middle school
     
    hankuk1592 and msmaoui101 like this.
  45. _watcher_

    _watcher_

    Joined:
    Nov 7, 2014
    Posts:
    243
    Loosing clients due to issues like these.. unfortunate.

    Some things seem handled extremely unprofessionally (like the UI notification 'something went wrong' - some of my clients are not even IT-savvy and they see the utter lack of due diligence/care that went into the UIX/notif.. makes me feel like a fool trying to defend the undefendable.. joke's on me i guess? ;-)
     
    Last edited: Aug 28, 2021
    msmaoui101 likes this.
  46. steadmanjon31

    steadmanjon31

    Joined:
    Aug 30, 2021
    Posts:
    1
    I am having issues with install the new update for LTS for Unity. Shows the same error. :(
     
  47. dk_sam

    dk_sam

    Joined:
    Mar 11, 2021
    Posts:
    2
    The following process worked for me with Unity 2021.1.17f1 with Ubuntu 18.04:
    (after failing to install 2021.1.17f1 with Unity Hub 2.4.5)
    • Switched to Unity Hub 3.04 Beta (through Advanced Options in the Unity Hub mode)
    • Installed 2021.1.17f1 for Linux and Android with modules.
      • Everything but Android Build was installed successfully
    • Switched back to Unity Hub 2.4.5 (production channel)
    • Installed Android Build successfully
     
  48. mrmiketheripper

    mrmiketheripper

    Joined:
    Mar 13, 2019
    Posts:
    6
    Same issue today on macOS BIg Sur 11.5.2. Unity Hub Beta 3.

    Noticed I wasn't logged in. I logged in, and verified I have an active Personal license, but still just get "Something went wrong" when trying to install 2020.3.18f1 LTS.

    Additionally, why am I forced to install Visual Studio for Mac when
    A. I already have it from previous installs of Unity Editor.
    B. VS for Mac is utter garbage compared to VS Code anyway. VS for Mac cant be open for more than a couple of hours before its auto-completion just stops working. Not to mention it's slooooooowwwww

    Additionally additionally, why is only the *latest* LTS offered as a download through the Hub? If I want to work on a project on a different computer, I install Unity and then I have to wait over an hour and a half for the project to "upgrade" itself to a new version. At this point, I'm writing my own engine from now on.
     
  49. Diegodegu

    Diegodegu

    Joined:
    Sep 22, 2021
    Posts:
    1
    same problem as you all. I try to install manually and am waitig ...
     
  50. mfakkaya

    mfakkaya

    Joined:
    Mar 19, 2016
    Posts:
    18
    i have same problem! (2020.3.19f1 LTS)