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Some devices cannot install the apk from Google Play

Discussion in 'Android' started by DarkCooker, Oct 28, 2019.

  1. DarkCooker

    DarkCooker

    Joined:
    Jan 7, 2015
    Posts:
    119
    Using 2017.4.30 and L2cpp to build the apk with with obb
    Uploaded to google play
    Many devices can play but only some cannot.

    Example: Galaxy S10+ Player reported that they see cannot install message after Google play download.
    Please help what we should do?

    many thanks

     
    DarkCooker, Oct 28, 2019
    #1

  2. Tomas1856

    Tomas1856

    Unity Technologies

    Joined:
    Sep 21, 2012
    Posts:
    3,918
    This is probably related to issue Google was supposed to fix (https://forum.unity.com/threads/nat...ctivityindicator-v.546271/page-5#post-5099564) Basically the problem was that if app is installed not in normal way, for ex. sideloading, the application would previously would crash. Google decided to fix this, by denying application installation and thus not adding a crash to your Android Vitals.

    So the question is - did this player really installed your app from Google Play, or he did it in some other way?
     
    Tomas1856, Oct 28, 2019
    #2

  3. DarkCooker

    DarkCooker

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    User reported that this is come from Google Play.
    This screenshot is sent by user and it also seems it is a normal Google Play.
     
    DarkCooker, Oct 28, 2019
    #3

  4. Tomas1856

    Tomas1856

    Unity Technologies

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    The dialog itself comes from Package Verifier which is on the phone, it doesn't come from Google Play. Without more information it's really hard to say.

    I assume your game support ARMv7 + ARM64, right? x86 was unselected?
     
    Tomas1856, Oct 28, 2019
    #4

  5. DarkCooker

    DarkCooker

    Joined:
    Jan 7, 2015
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    Yes
     
    DarkCooker, Oct 28, 2019
    #5

  6. Tomas1856

    Tomas1856

    Unity Technologies

    Joined:
    Sep 21, 2012
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    Would it be possible to acquire logcat, when this is happening?
     
    Tomas1856, Oct 29, 2019
    #6