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[Solved] URGENT HELP NEEDED - UNIVERSITY DEGREE IS AT STAKE

Discussion in 'Unity Collaborate' started by Tegan_G, Dec 6, 2017.

  1. Tegan_G

    Tegan_G

    Joined:
    Dec 6, 2017
    Posts:
    4
    Hello,

    Sorry I'm panicking quite a bit at the moment.

    So me and my friend have been working on a university game project with Unity collaborate for the past three weeks. Our game submission is due tonight and our presentation show casing our game is due tomorrow. We were just fixing some last minute bugs, but upon pushing a collab update to the other person it completely stopped responding. Now both of us when we download our project from the cloud experience freezing of the unity editor entirely. With some time, it unfreezes itself but I get the error "cannot get revision from server".

    Please help me, I'm in my final year and this may cost me and my friend our degree...
     
    Last edited: Dec 6, 2017
  2. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @Tegan_G! Collab is currently experiencing higher than normal latency between our servers and AWS. We're actively working on a fix and should have this resolved within the hour. I'm terribly sorry for the inconvenience.
     
  3. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    @Tegan_G the service seems to have stabilized now. Can you try using Collab now and see if you're still experiencing those issues?
     
  4. Tegan_G

    Tegan_G

    Joined:
    Dec 6, 2017
    Posts:
    4
    Hey,

    Nope it's still problematic for me at the moment :(
     
  5. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
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    Can I ask which country you're using Collab in? It can help us to narrow down if that region is still experiencing issues.
     
    FedoseevKirill likes this.
  6. Tegan_G

    Tegan_G

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    Dec 6, 2017
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    I'm from the UK
     
  7. FedoseevKirill

    FedoseevKirill

    Joined:
    Jul 13, 2017
    Posts:
    1
    I'm from Russia, help me too! We are making game for tatars, they are not like move deadlines
     
    eromanov likes this.
  8. Tegan_G

    Tegan_G

    Joined:
    Dec 6, 2017
    Posts:
    4
    It's fixed! Thank you for your help Ryan! :)
     
    Ryan-Unity likes this.
  9. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
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    1,993
    You're welcome Tegan! For everyone else, Collab should now be back to normal for you. Please let us know if it's still not letting you publish or update. We're sorry again for this and we'll be updating on the forums after we've done a thorough postmortem on what went wrong.