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[Solved] Unity has ruined my project. It is showing error Cannot download entry.

Discussion in 'Unity Collaborate' started by AshwinTheGammer, Jan 3, 2018.

  1. AshwinTheGammer

    AshwinTheGammer

    Joined:
    Sep 23, 2016
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    Unity has ruined my project. It is showing error Cannot download entry. :( My team is working hard on this game and I`m the owner but yesterday unity has showed me this error :(. I dont want to lose my project. Please help me! Please! Is Unity not good? I`m sorry to say. Please help me! I`m using Unity 5.6.1f1.
     
    AshwinTheGammer, Jan 3, 2018
    #1
    BrainSlugs83 likes this.

  2. Ryan-Unity

    Ryan-Unity

    Unity Technologies

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    Hi @AshwinTheGammer! I'm sorry that you're running into issues. Could you try removing the Collab folder in the Library folder of your project and reopening the project to see if you can download changes? If that doesn't work then try re-downloading the project from the cloud into a new directory.
     
    Ryan-Unity, Jan 3, 2018
    #2
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  3. AshwinTheGammer

    AshwinTheGammer

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    @ryanc-unity yes I have tried it but it didn`t worked. But I`ve now tried second method that is downloading the project from the cloud into a new directory. I`ll do it now. Thanks fro reply.
     
    Last edited: Jan 4, 2018
    AshwinTheGammer, Jan 4, 2018
    #3

  4. AshwinTheGammer

    AshwinTheGammer

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    @ryanc-unity Yes I had tried second method but it didnt help me. After download 742.5/758.0 it stopped and showed this error(see in image)--
     

    Attached Files:

    AshwinTheGammer, Jan 4, 2018
    #4

  5. Ryan-Unity

    Ryan-Unity

    Unity Technologies

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    Lets see if your Editor logs have any extra info. Would you mind opening Unity using the -enableCollabEventLogs command line argument and try to pull those changes again? When you get the Cannot Download Entry error again then look through your Editor logs for any warnings or errors. You can also DM me your log's text if you'd like help determining what's going wrong.
     
    Ryan-Unity, Jan 4, 2018
    #5
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  6. AshwinTheGammer

    AshwinTheGammer

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    Here`s editor log, would u tell me what`s the meaning of cannot download entry?? Why it happens? I`ve solved my problem . I had made backup of my project and then I open it into unity 5.6 and then from there I have updated the project. But don`t forget to answer my questions above.
     
    AshwinTheGammer, Jan 5, 2018
    #6

  7. Ryan-Unity

    Ryan-Unity

    Unity Technologies

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    To answer your question, the "Cannot download entry" is an error that can have many different causes. Here's a list of some of the main issues described by this error:
    1. Collab can't create the local directory to store a downloaded file.
    2. Collab can't delete an existing downloaded version of a file when trying to download the latest version.
    3. Collab hit an HTTP error code during the download (a 404, etc).
    These problems can have different causes, including the following:
    1. A project was stuck in an archive state and needs to be unblocked on our end.
    2. The local Collab state became corrupted somehow and the snapshot file (or Collab folder) need to be deleted and Unity restarted.
    3. Google Drive, Dropbox, or a similar file-sharing app have a lock on a file in the project that Collab was trying to write to and gets denied access.
    4. There were temporary server outages resulting in longer than average latency that are often cleared up within an hour or so.
    Because it's difficult for Collab to accurately determine why an attempt to read/write a file failed due to any one of these possible reasons that are often out of Unity's control we have it return this blanket error. Then we can go down the checklist of possible causes to help unblock users. I hope that helps to clear things up a little bit. Let me know if you have any other questions.
     
    Ryan-Unity, Jan 5, 2018
    #7
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  8. AshwinTheGammer

    AshwinTheGammer

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    AshwinTheGammer, Jan 6, 2018
    #8

  9. Ryan-Unity

    Ryan-Unity

    Unity Technologies

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    If your scene doesn't appear to be loading correctly then you could try right clicking on the scene file and selecting Collaborate->Revert if Collab has detected changes or delete the scene file and go to your Collab History window to select Restore on the latest commit. Let me know if either of those methods fixed your scene.
     
    Ryan-Unity, Jan 8, 2018
    #9

  10. dsidigital

    dsidigital

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    Dec 7, 2017
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    I am having a similar issue. In my case, checking the logs led me to a subfolder (Library\Collab\Download\Assets\UI\3DUI\Materials) that seems to somehow have all permissions removed - even though I am an admin on this machine I can't access this folder or even view the permissions!

    I am currently attempting a fresh download of the entire project to see if this will work around the issue for now, but this is extremely disruptive.
     
    dsidigital, Jan 9, 2018
    #10

  11. dsidigital

    dsidigital

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    A system reboot solved my issue. Weird.
     
    dsidigital, Jan 9, 2018
    #11
    Ryan-Unity likes this.

  12. sunnysun

    sunnysun

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    Hi, ryanc-unity . I encountered the same problem since a day before. Is there any way to fix it without losing my local changes? I have attached the editor log below. Thanks
    UPID Received '8beb1c6b-6989-4f41-b214-e9d6adf29242'.
    [Collab 2018-0111 01:47:16 GMT][Error] 'Cannot download entry' (27) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/DownloadRequests.cpp' at line 81
    [Collab 2018-0111 01:47:16 GMT] DownloadEntryRequest failed, Reason: 404 Url: https://collab.cloud.unity3d.com/ap...cache/source/4302372cfee84e45f89542412ab65560 Result:
    [Collab 2018-0111 01:47:16 GMT][Error] 'Cannot download entry' (27) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Jobs/CollabUpdateAsyncJob.cpp' at line 1034
    UPID Received '8beb1c6b-6989-4f41-b214-e9d6adf29242'.
    Refresh: detecting if any assets need to be imported or removed ... Refresh: elapses 0.094803 seconds (Nothing changed)
    UPID Received '8beb1c6b-6989-4f41-b214-e9d6adf29242'.
    Refresh: detecting if any assets need to be imported or removed ... Refresh: elapses 0.088862 seconds (Nothing changed)
    [Collab 2018-0111 01:47:27 GMT][Error] 'Cannot download entry' (27) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/DownloadRequests.cpp' at line 81
    [Collab 2018-0111 01:47:27 GMT] DownloadEntryRequest failed, Reason: 404 Url: https://collab.cloud.unity3d.com/ap...cache/source/4302372cfee84e45f89542412ab65560 Result:
    [Collab 2018-0111 01:47:27 GMT][Error] 'Cannot download entry' (27) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Jobs/CollabUpdateAsyncJob.cpp' at line 1034
    UPID Received '8beb1c6b-6989-4f41-b214-e9d6adf29242'.
     
    sunnysun, Jan 11, 2018
    #12

  13. Ryan-Unity

    Ryan-Unity

    Unity Technologies

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    Hi @sunnysun! You could try removing your Collab folder from your Library folder (don't delete it in case it doesn't work so that you can put it back) and relaunching Unity to see if that allows you to Update. If that doesn't work then you many need to re-download your project into a new folder and copy over your changes from your old copy into the new one. You can use the All Modified filter in your Project Browser to view all local changes in your old copy.
     
    Ryan-Unity, Jan 11, 2018
    #13