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Unity's version control component has been upgraded to Plastic SCM.

[Solved] Unity Collab BLANK WINDOW 2020

Discussion in 'Unity Collaborate' started by CarlinhuxD, Nov 11, 2020.

  1. CarlinhuxD

    CarlinhuxD

    Joined:
    Jun 25, 2018
    Posts:
    3
    I was working with my friend in a project and suddenly, the collab's window stopped working! I just get a blank window. The icon shows I have changes to send, but nothing works. I don't have anymore the toggle button to enable or disable Unity Collaborate and sometimes if I right click on reload I receive a red error telling me that I am unable to connect to cloud service. I already tried deleting the appdata "Packages" folder, deleting the 4 files inside cache, tryied to reset computer, internet, re-loging into my Unity's account and nothing works!
     

    Attached Files:

    Ironem likes this.
  2. CarlinhuxD

    CarlinhuxD

    Joined:
    Jun 25, 2018
    Posts:
    3
    The Unity Version is 2019.4.10f1(LTS). When the bug started to happen I had two Unity projects open. But just this one was using Unity Collaborate. The other project is just a server, and both were woking on same version (2019.4.10f1).
     
  3. CarlinhuxD

    CarlinhuxD

    Joined:
    Jun 25, 2018
    Posts:
    3
    I am completely stuck to Collab, since the toggle button is not visible anymore! PLS HELP ME
     

    Attached Files:

  4. StanislavMaksheev

    StanislavMaksheev

    Joined:
    Feb 6, 2015
    Posts:
    47
    same problem(
     
  5. Cambesa

    Cambesa

    Joined:
    Jun 6, 2011
    Posts:
    119
    Same problem here, all my colleagues can not share work

    Unity 2019.4.5f1
     
    Last edited: Nov 11, 2020
  6. umityayla

    umityayla

    Joined:
    May 21, 2019
    Posts:
    26
    We too have this problem for a while now, Unity 2019.4.0f1
     
  7. dakingtm

    dakingtm

    Joined:
    Jun 24, 2019
    Posts:
    1
    Same problem. Unity 2019.3.10f1
    Cannot work with my collegues in any project
     
  8. FSund

    FSund

    Joined:
    Sep 4, 2020
    Posts:
    2
    Same here, both progress bars seem to be stuck at 99%
    upload_2020-11-11_10-47-40.png
     
  9. mertkalak

    mertkalak

    Joined:
    Nov 28, 2019
    Posts:
    4
    Same here. Collab is not working. Unity 2019.2.17f1
     
  10. BeardyElf

    BeardyElf

    Joined:
    Dec 16, 2019
    Posts:
    5
    Same problem. Unity 2019.4.0f1
     
  11. Cambesa

    Cambesa

    Joined:
    Jun 6, 2011
    Posts:
    119
    Results from some web snooping:

    GET http://127.0.0.1:38000/unity/service/collab/error HTTP/1.1
    Host: 127.0.0.1:38000
    Connection: keep-alive
    Accept: application/json, text/plain, */*
    User-Agent: Mozilla/5.0 (Windows; Win64; ) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/37.0.2062.94 Safari/537.36 Unity/2019.4.5f1 (unity3d.com;light)
    Accept-Encoding: gzip,deflate
    Accept-Language: en-us,en;q=0.8

    Not really showing a specific error but only that there is an error.
    The json associated with the url:

    {"code":0,"priority":4,"behaviour":2,"msg":"","shortMsg":"","codeStr":""}
     
  12. Zape

    Zape

    Joined:
    Jun 12, 2013
    Posts:
    31
    Same 2019.3.5f1
     

    Attached Files:

  13. Cambesa

    Cambesa

    Joined:
    Jun 6, 2011
    Posts:
    119
    Only possible to download work of colleagues by going to the overview at the bottom left, uploading is impossible
     
  14. jeyemdelacruz

    jeyemdelacruz

    Joined:
    Oct 25, 2016
    Posts:
    5
    Same problem
    2019.4.8
     
  15. MSachs

    MSachs

    Joined:
    Nov 22, 2017
    Posts:
    114
    Same here on multiple projects. Seems to be a problem on Unitys side... Hopefully there is a fix soon...
     
  16. SweatyTryhard

    SweatyTryhard

    Joined:
    May 3, 2017
    Posts:
    3
    Same here. Unity version 2019.4.12f1
     
  17. Alterego-Games

    Alterego-Games

    Joined:
    Jul 13, 2015
    Posts:
    103
    HIBIKI_entertainment likes this.
  18. gulfam131

    gulfam131

    Joined:
    Aug 1, 2013
    Posts:
    10
    We have same problem for our team. We are stuck and losing team progress. Can you please solve it asap.
     
  19. leegwae

    leegwae

    Joined:
    Nov 11, 2020
    Posts:
    1
    same 2019.1.14f1
     
  20. Influx78

    Influx78

    Joined:
    Feb 4, 2013
    Posts:
    2
    Same latest lts 2019.4.14f1
     
  21. tvishathakur

    tvishathakur

    Joined:
    Jul 4, 2020
    Posts:
    1
    Same problem with our team as well. Our whole project is stuck. Please fix this asap!
     
  22. Jerrymev11

    Jerrymev11

    Joined:
    Mar 1, 2017
    Posts:
    9
    Same issue over here, lost a whole 4 hours worth of progress.
     
  23. faizanmohd

    faizanmohd

    Joined:
    Jun 3, 2017
    Posts:
    2
    Same problemo!!
    2019.4.10f1
     

    Attached Files:

    faizanHAdda likes this.
  24. bravo81

    bravo81

    Joined:
    Apr 13, 2014
    Posts:
    4
    Service is down for me too, I've deleted the packages - loading bar appears and completes, but nothing appears.
     
  25. adrian-lupsan

    adrian-lupsan

    Joined:
    Jul 4, 2016
    Posts:
    9
    experiencing this issue on 2019.4.4f1
     
  26. DanielFabulaStudios

    DanielFabulaStudios

    Joined:
    Mar 8, 2019
    Posts:
    1
    I am experiencing this issue on 2019.2.1f1
     
  27. Salja

    Salja

    Joined:
    Mar 23, 2017
    Posts:
    349
    Same here 2019.4.14f1
     
  28. thislop1

    thislop1

    Joined:
    Jun 6, 2014
    Posts:
    9
    Add me to the list 2019.4.10f1
     
  29. XavLasuite

    XavLasuite

    Joined:
    Sep 19, 2018
    Posts:
    6
    the same with Unity 2019.2.4f1
     
  30. egemener

    egemener

    Joined:
    Jun 25, 2015
    Posts:
    1
    same with Unity 2019.4.6f1
     
  31. IOU_RAY

    IOU_RAY

    Joined:
    Jul 25, 2017
    Posts:
    110
    [Identified] We have identified that a 3rd party service is no longer functioning correctly and seems to be restricting the Collaborate window from displaying.[

    https://status.cloud.unity3d.com/?_ga=2.189259371.1774346751.1605023445-1423025783.1594850499

    With how bad collab was I always figured it was half-assed in-house work. This is the first time I've come to learn it relies on 3rd party. Curious what service that might be -_o

    PS.
    For some it may help temporarily if you only need to grab commits and not actually MAKE them in the meantime to get some work done.

    The collab history window does still function :)
     
    HIBIKI_entertainment likes this.
  32. jeyemdelacruz

    jeyemdelacruz

    Joined:
    Oct 25, 2016
    Posts:
    5
    Any alternate recommended version control like unity collab that can handle large amount of data ex. 25-50gb per project?
     
  33. HIBIKI_entertainment

    HIBIKI_entertainment

    Joined:
    Dec 4, 2018
    Posts:
    446
    Plastic SCM is often the called up 'go-to alternitive'

    I'd however research and test this within the scope of your project and/or team dynamic, as solutions like this aren't always straight up drag and drop. esepcially if you need to onboard others too.
     
  34. SlavomirDurej

    SlavomirDurej

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    Oct 25, 2018
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    28
    My guess would be AWS ;) ?
     
  35. On-Stand-By

    On-Stand-By

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    Sep 30, 2017
    Posts:
    11
    Not a good idea, if you have conflict you can't solve them. I wasn't able to work all day long because of this :/
     
  36. grcool

    grcool

    Joined:
    Dec 21, 2012
    Posts:
    5
    I guess it is related to AngularJS
     
    IOU_RAY likes this.
  37. Charlowit

    Charlowit

    Joined:
    Nov 9, 2020
    Posts:
    1
    Same error with my team we cant donwload or upload
     
    Ironem likes this.
  38. darkfejzr

    darkfejzr

    Joined:
    Mar 1, 2014
    Posts:
    1
    Same here,
    our team is stuck trying to update the packs for the asset store sales.
     
  39. Kane_321

    Kane_321

    Joined:
    Aug 6, 2017
    Posts:
    6
    Same with us, it is stuck at 99% and not budging from that.
     
  40. IOU_RAY

    IOU_RAY

    Joined:
    Jul 25, 2017
    Posts:
    110
    I thought that was just a normal day on Collab ;)
     
  41. Aerial_Knight

    Aerial_Knight

    Joined:
    Aug 9, 2012
    Posts:
    85
    Im in 2019.3.13f1 and i been trying to push all morning with the same issue
     
  42. shuskry

    shuskry

    Joined:
    Oct 10, 2015
    Posts:
    436
    Same here... impossible to upload my project , I tried to unlink it, and recreate and same .
    I have 3 project using cloud collaborate and all of them don't work since today
     
  43. xyzwqmf

    xyzwqmf

    Joined:
    Jul 27, 2020
    Posts:
    9
    ah, thanks. at least its not something with my project. hopefully they fix it relatively soon
     
  44. ollieblanks

    ollieblanks

    Unity Technologies

    Joined:
    Aug 21, 2017
    Posts:
    353
    ACTIVE INCIDENT

    Sorry for the radio silence everybody, as most are already aware this is a problem on our side. Pulling changes can still be done via the Collab History window but publishing changes to the service is still currently blocked.

    It is worth noting that Unity 2020.1+ are not affected by this issue.

    Our development team are doing all they can to resume normal service. I apologise for the inconvenience this has caused and I will update you all again once I have more news.
     
  45. lifetree

    lifetree

    Joined:
    Mar 28, 2014
    Posts:
    49
    Thanks Ollie. So, if we decide to upgrade to 2020.1 for our project, what surprises are we in for? We are currently using 2019.3.13f1
     
    cmessineo likes this.
  46. Liderangel

    Liderangel

    Joined:
    Jul 8, 2018
    Posts:
    94

    I wish there was another hack like that to push
     
  47. sstrong

    sstrong

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    Oct 16, 2013
    Posts:
    2,108
    Let's hope you find a solution that doesn't require a Unity editor update as this will cause us no end or flow-on effect issues for a couple of projects (like those still on 2018.4).

    It it requires an editor patch please consider a collaborate-only patch for 2018.4, 2019.x.
     
  48. Calamity_Jones

    Calamity_Jones

    Joined:
    Jul 31, 2019
    Posts:
    25
    Glad it's not just me! I have the issue too,Unity 2019.4.11f1
     
  49. infinitypbr

    infinitypbr

    Joined:
    Nov 28, 2012
    Posts:
    3,148
    Also glad its not just me. I've restarted maybe 8 times trying to get it to work!
    Screen Shot 2020-11-11 at 4.40.42 PM.png
     
  50. imaginationrabbit

    imaginationrabbit

    Joined:
    Sep 23, 2013
    Posts:
    339
    I'm also having this issue on 2019.4 LTS.

    2020.1 not affected? I thought the LTS releases were supposed to be more stable/reliable? :eek:

    I use Gitkraken for version control and Collaborate for an offsite backup- guess I'll just be zipping and archiving the project folder locally until this is resolved.