[Solved] Unable to link

hi guys,

so, during the retrieval of a update from the server from my coworker, i added a few files. When the update was complete, i lost my link to the project, and can't link back.

The error:
"Unable to link project to Unity Services
Unity Project ID no longer exists or you no longer have permission to the Unity Project ID."

As the owner of the project i find that hard to believe ;-)
I double checked the dashboard, all the files are there, all the users are the same.

Can i continue to make changes to this project, or should i just download from the server again?

 

that seemed to do the trick, thanks!

 

Same stuff happened to me and resolved by signing off and restarting Unity and signing in!

 

Thank you for posting your work around @Emre_U !

 

Greetings,

Let me start by saying I a fairly new at working with Unity and hope that the resolution to this issue is based on user error and can be fixed quickly.

I am the owner of a Unity Pro License and I am attempting to utilize the Collaborate function to work on a project on 2 different computers.( Mac and PC)
When I attempt to add the project to Collaborate I receive the following error:

" Unable to link project to Unity Services.
Unity Project ID no longer exists or you no longer have permission to the Unity Project ID.
You can continue with Unity Services by linking your local project to a new Unity Project ID"

As other have had similar issues I have tried
* Signing in and out of Unity
* Restarting Unity
* Undocking the Services Tab

Unfortunately, I have had no success. Any insights would be greatly appreciated.

 

@ryanc-unity Thank you for following up.
I had already disabled the firewalls.
Under the services window I do have the option to select link the project, however when I attempt to I receive the error attached. Thank you for any assistance you can provide.

 

@ryanc-unity I have tried both and unfortunately I still receive the error.
A tip I found, was to unlink the project and then create a new link however I do not have the ability to unlink the project in my service window.

 

@ryanc-unity I have attached an image of my editor Log

 

@ryanc-unity I did some further investigation, after reviewing the Editor Log with my security team they advised that there is an issue because I am working behind a proxy

 

I was able to locate this process in one of the other focus, but unfortunately it did not solve my issue. I was unable to get unity to load once I added the environment variables. I have opened a ticket with my security team and at this time am simply working off network. Thank you for your insights into what was causing the issue, we hope to have it resolved soon.

 

Hi PCenrich.. Is your problem resolved? I'm facing the same issue - "Request timed out. Unable to link project to unity services. Unity project id no longer exists or you no longer have permission to the unity project id". I tried all ways mentioned above and nothing worked. I disabled antivirus firewall as well. But still seeing the same error. Please help.

 

Here´s the solution:
Hello I having the same problem
Time outs and connection erros
I´v changed my dns to 8.8.8.8 (google dns)
and it worked!

 

I have this strange behaviour in various Linux distro. For example:

• in Debian 9 Unity works fine. No problem with Unity Hub 2.0.2 and Unity 2019.1.0f2.

• in Ubuntu 19.04 with same Unity software, Unity Editor show me empty error. I can't not start Play, because Unity require me fix bug, but error message empty as i say.

• In OpenSuSe 15.1 i can't use collab for error in screenshot below.

OpenSuSe 15.1 screenshot

 

@ryanc-unity

Code (CSharp):

1. ./unity_network_reporter_linux
2. Unable to open file for report (/root/Desktop/UnityNetworkReport_20190704102116.log): open /root/Desktop/UnityNetworkReport_20190704102116.log: no such file or directory

 

@ryanc-unity I hundred percent do not use VPN and any specific settings of a firewall on the router. If I had specific settings inside the switch, synchronization would not work absolutely on all distributions, but it works only in Debian and nowhere else.

Code (CSharp):

1. systemctl status firewalld
2. ● firewalld.service - firewalld - dynamic firewall daemon
3.    Loaded: loaded (/usr/lib/systemd/system/firewalld.service; disabled; vendor preset: enabled)
4.    Active: inactive (dead)
5.      Docs: man:firewalld(1)
6.  

 

Hey @ryanc-unity, I've been having trouble with this on Fedora 30. I'm using Unity version 2019.1.7f1 and trying to pull and open the project from Unity Hub 2.0.2. The project is just part of the organization I created to move projects between computers.

I'm trying to open a project I've pushed to Collab on a different machine running Windows 10, and the process hasn't succeeded in weeks. The best it does is creating a local project for which it should then download the Assets folder and link to the project in the organization, but those things fail. Similar to the issues in this thread, but there is no unmoved copy of the Collab folder. I'm unable to refresh the link to the project in the cloud as well.

I've run the Network Reporting Tool as was suggested, but this seems more like an issue with Linux and Collab or Unity Hub. Has there been any development on either of these two threads?

 

@denis-andreevich, try to find the file in

~/Desktop/

(or

/<your username>/Desktop/

) instead of

/root/Desktop/

, you likely don't have access to anything in the

root

directory without using

sudo

. And the reporting tool certainly won't, so it would have put the output file somewhere under your home directory.

 

@ryanc-unity hi. I'll give you all the information you need in a week when my vacation is over. At the moment, I can only list Linux distributions in which unity does not work. Tested it personally:
* Fedora 30
* OpenSuSe 15.1
* CentOS 7
* Elementary OS (work, but have many UI bugs)
* Ubuntu 19.04.

Work fine with:
* Debian 9, 10
* Ubuntu 18.04
* Slackware (current)

 

@ryanc-unity screen with UI bugs on Elementary OS 5

 

Thanks for the hint! My modem died yesterday and I had to change it, and therefore the new DHCP settings modified the DNS..

I thought it was related to my membership or a temp outage for whatever reason, and I would not have thought about such a silly thing, but it worked for me too..

 

I am currently having the same problem. After upgrading to 2019.3.14f1 Unity just won't reestablish a link to my project.

What I have tried so far...

Logged out of Unity
Closed and relaunched Unity
Logged back in
attempted to relink. Failed.

Shut Down Firewall
Logged out of Unity
Closed and relaunched Unity
Logged back in
attempted to relink. Failed.

Changed DNS to Google's DNS servers (8.8.8.8 & 8.8.4.4)
Logged out of Unity
Closed and relaunched Unity
Logged back in
attempted to relink. Failed.

I am not using a VPN nor am I using a Proxy.

Any other ideas?

Thanks,
-Larry

***EDIT***
Ok, I am an idiot. I didn't try the very first thing I should have tried. Rebooting my computer. After a reboot, the project was able to successfully relink to the project in Unity Services.
Still have no idea why it lost the link to begin with, or why rebooting fixed it, but I will just be satisfied that it is working again