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[Solved] New Unity Pro account, Teams Advanced promotion only gave 1 seat...

Discussion in 'Unity Collaborate' started by Audios, Sep 12, 2018.

  1. Audios

    Audios

    Joined:
    Jul 19, 2018
    Posts:
    3
    As title says, I recently started a Unity Pro account with 6 seats pre-paid for 1 year. I was not given a Unity Teams Advanced promotional key via email, and recently requested access to a support rep.

    The rep provided a promotional key stating that it should provide 3 seats in Unity Teams Advanced. However, it only gave 1 seat and revoked our Unity Teams Basic, stripping our existing 3 member ability.

    I am now unable to collaborate share projects we have active deadlines on and I cannot get a response from two different Unity reps I have reached out to, now going on three days.

    How can I correct this issue?
     
  2. johng_unity

    johng_unity

    Unity Technologies

    Joined:
    Nov 5, 2015
    Posts:
    129
    Hi - sorry to hear you are running into an issue. When you redeemed your Teams Advanced promo key you should have gotten 3 seats. Can you email collabsuppport@unity3d.com with the above summary of the issue you encountered?
     
  3. Audios

    Audios

    Joined:
    Jul 19, 2018
    Posts:
    3
    I get a mail undeliverable message when trying to email that exact address. Can you confirm your spelling of it?
     
  4. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    922
    Sorry Audios. Try collabsupport@unity3d.com. There was an extra "p" in the address.
     
  5. johng_unity

    johng_unity

    Unity Technologies

    Joined:
    Nov 5, 2015
    Posts:
    129
    Ah shoot. Really sorry about that.
     
  6. phuong_unity

    phuong_unity

    Unity Technologies

    Joined:
    Apr 25, 2018
    Posts:
    8
    Hi @Audios. We've updated your account so you should now have the correct number of Teams seats. Sorry for the inconvenience.
     
    ollieblanks likes this.
  7. Audios

    Audios

    Joined:
    Jul 19, 2018
    Posts:
    3
    Thank you both!