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[Solved] ExternalAPI::Failure: A request to Unity accounts has failed with HTTP status 502

Discussion in 'Unity Collaborate' started by Mobgen-Lab, Aug 1, 2019.

  1. Mobgen-Lab

    Mobgen-Lab

    Joined:
    May 23, 2017
    Posts:
    15
    Hi, I am not able to connect to Collaborate and I am getting this error in the console:

    "
    [Collab] ExternalAPI::Failure: A request to Unity accounts has failed with HTTP status 502 Bad Gateway. Please try again. If you continue to see this error, please restart Unity.
    "

    ???

    I restarted Unity and problem persists

    thanks
     
  2. stigmamax

    stigmamax

    Joined:
    Jun 30, 2014
    Posts:
    312
  3. Mobgen-Lab

    Mobgen-Lab

    Joined:
    May 23, 2017
    Posts:
    15
    It looks is already fixed.
     
  4. bradunity

    bradunity

    Joined:
    Nov 12, 2013
    Posts:
    195
    Apologies for this. We experienced a short outage with our identity service (https://id.unity.com/) which affects all other cloud services as they coordinate authentication and access control through this identity service. As @Mobgen-Lab noticed, it was rectified by 09:30 UTC.
     
  5. Jpva

    Jpva

    Joined:
    Aug 16, 2017
    Posts:
    2
    Hola, no puedo conectarme a Collaborate y estoy recibiendo este error en la consola:
    [Collab] ExternalAPI::Failure: Una solicitud a las cuentas de Unity ha fallado con el estado HTTP 502 Bad Gateway. Por favor, inténtelo de nuevo. Si continúas viendo este error, reinicia Unity.
     
    Nastomeya likes this.
  6. Nastomeya

    Nastomeya

    Joined:
    Mar 14, 2015
    Posts:
    9
    The same thing has happened to me just now
     
  7. RedEarth

    RedEarth

    Joined:
    Nov 4, 2016
    Posts:
    23
    Same. Sounds like it's out again. @bradunity is there an easy way to check the service's status? Is there a page somewhere that can list that info?
     
  8. bradunity

    bradunity

    Joined:
    Nov 12, 2013
    Posts:
    195
    Yes, we are currently experiencing an outage due to our Unity ID service not operating correctly at this time. You can keep an eye on our status page here to watch for updates: https://status.cloud.unity3d.com/

    We apologize for this outage and are diligently working on determining the cause and finding a fix.
     
  9. KJBIDSTACK

    KJBIDSTACK

    Joined:
    Nov 14, 2019
    Posts:
    1
    @bradunity "A request to Unity accounts has failed with HTTP status 400 Bad Request. Please try again. If you continue to see this error, please restart Unity."