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[Solved] Collab stuck on loading...

Discussion in 'Unity Collaborate' started by Kajamaz, May 22, 2017.

  1. Kajamaz

    Kajamaz

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    Every time I load my project and click on unity collab to upload my changes to my project, it always opens a grey box that says "Loading..." in the middle, and it stays like that for AGES and I can't upload my changes because of that. I have no idea how to resolve this issue. Please help!
     
  2. ryanc-unity

    ryanc-unity

    Unity Technologies

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    @Kajamaz I'm sorry to hear that! Can you go to this site and check if your latency is less than 300ms for your closest region?
     
  3. Kajamaz

    Kajamaz

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    14 ms, its not a internet speed/latency issue for sure. I had this issue before but i'd restart unity and it would work. Now it never works.
     
  4. ryanc-unity

    ryanc-unity

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    I'd like you to close Unity, delete your Packages folder, then reopen Unity. Here's how you can find your Packages folder:
    (Mac) <username>/Library/Unity/Packages
    (Windows) <username>/AppData/Roaming/Unity/Packages

    Let me know if your Collab Toolbar still isn't loading after doing that.
     
    aytimothy likes this.
  5. Kajamaz

    Kajamaz

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    What does packages contain in it? I have a lot of work done that I wouldn't want deleted before I upload.
     
  6. ryanc-unity

    ryanc-unity

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    Don't worry, nothing work-related is stored there. They're javascript packages that the various services windows and Collab Toolbar read from in order to load. The latest version is supposed to be downloaded every time the Editor is opened but sometimes an older version is kept instead. So deleting the contents of the folder helps to ensure that it grabs the latest.
     
  7. Kajamaz

    Kajamaz

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    Ok, i'll give it a go and tell you how it goes!
     
  8. Kajamaz

    Kajamaz

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    It works, although idk if its because of the latest unity update. I'll see if it stays consistent.
     
    ryanc-unity and aytimothy like this.
  9. danielheadbang

    danielheadbang

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    This worked for me too, thanks! I had some issues with conflicted files it seemed and collab just crashed, deleting the packages seems to have fixed it and was able to use collab again
     
  10. nswayze

    nswayze

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    I'm having this issue in Unity 2017.3.1f1


    Originally it got stuck at 99%. I'm guessing due to latency but the cancel button was unresponsive.



    So I was forced to end the process in task manager. Now every time I open Unity. The pull window just stays blank.



    I've tried the suggestions in this thread but I've had no luck.
     
  11. ryanc-unity

    ryanc-unity

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    Hi @nswayze! I'm sorry that you're encountering a blank toolbar. Please get in touch with our Support team here so that they can help get you straightened out.
     
  12. tanamu

    tanamu

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    What helped me was deleting this folder: (Mac) <username>/Library/Unity/Packages
    Thank you, ryanc-unity
     
  13. danBourquin

    danBourquin

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    Same trouble for me. Deleting the packages folder has resolve my issue!
     
  14. CodeFighter

    CodeFighter

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    The same here on mac, but i haven't <username>/Library/Unity/Packages
     
  15. office_idreams

    office_idreams

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    Same here! Removing the folder did not solve the issue. Downloading stuck on 0% on all devices at our office.
    Maybe it is dead.
     
    Last edited: Mar 21, 2018
  16. sergioleko93

    sergioleko93

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    same issue, but i've tried only one PC
     
  17. RGBTonyKol

    RGBTonyKol

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    [QUOTE = "sergioleko93, post: 3432746, участник: 1716997"] такая же проблема, но я пробовал только один компьютер [/ QUOTE]
    +
    The same on all projects
     
  18. Abruzzi

    Abruzzi

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    Same Problem
     
  19. danBourquin

    danBourquin

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    I worked this morning to get the commit on my PC but my friend can't send her new commit on her mac now.
    We have tried to delete the folder "Packages" but it don't work.
     
  20. idif

    idif

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    Same problem here, on 3 PC (windows 10). Another team have the same issue too.
     
  21. AcidArrow

    AcidArrow

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    Collab has been spotty for me as well today. I'm guessing something's up.
     
  22. Northstorm

    Northstorm

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    Our team is having issues as well, we cannot publish anything, and "downloading" updates gets stuck at 0% indefinitely.
     
  23. office_idreams

    office_idreams

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    It seems that the Collab team is located in Seattle so we probably need to wait for them to wake up and fix it :(
     
  24. eudendeew

    eudendeew

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    Fix it please, stuck at 0% in Central Europe :(:(
     
  25. Neoisrael007

    Neoisrael007

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    me2 Cant revert to old version stuck at 0... :(
     
  26. slypez

    slypez

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    I neither have a working collab. I have tried removing the "Packages" folder and thereafter restarted the PC, but this did not work. I assume this is a collab update which caused this? Any other solutions?
     
  27. caffrey75

    caffrey75

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    We can neither upload or download changes on Collab. Please get on and fix this Unity!
     
  28. Neoisrael007

    Neoisrael007

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    i deleted the packages and also opened a new project and linked it so maybe i could download from a fresh start... didnt help
     
  29. Nieles_GH

    Nieles_GH

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    Same issue here!
    Can't commit, restore, revert, re-download
     
  30. Johnbuizerd

    Johnbuizerd

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    Stuck at 56% Publishing each time.
    macOSX 10.12.6
     
  31. OneOfHaze

    OneOfHaze

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    Collab stuck today, we've tried different things, won't work
     
  32. alexdiaconu8

    alexdiaconu8

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    Same issue here.Uploading goes to 100% but doesn't finalize the last steps. Also when trying to update (commits from yesterday) ... 0%
     
  33. office_idreams

    office_idreams

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    I've just received a reply to my support ticket that confirms the issue. Unity knows about it and is working to fix the issue.
     
  34. idif

    idif

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  35. scheidtventureestate

    scheidtventureestate

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    And what was the reply??
     
  36. office_idreams

    office_idreams

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    "We are aware that there is an issue with the Collaborate service at this time.
    Please bear with us while we diagnose and fix the problem."
     
  37. lustragaming

    lustragaming

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    glad I found this thread. I've trying a lot of stuff, then noticed posts of today all mentioning the collab problem. It's a waiting game now :)
     
  38. ryanc-unity

    ryanc-unity

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    Hi everyone! We have an update on the EU service interruption that we experienced on 3/21. For more info, please check out the post here. If you are still running into issues then please don't hesitate to contact our Support team.
     
  39. BadUncleGames

    BadUncleGames

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    This is extremely frustrating compared to other version control systems. The convenience of in editor is great but so far in the last month I have had to trash and redownload the project from collab. Following any other suggestions about package cleanup or deleting parts of the library etc have not helped.

    Seriously UNity, It's a bit cheeky to be charging for a product that (according to a lot of comments) works only part of the time.
     
    nswayze likes this.
  40. ercion

    ercion

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    Is it down again? I'm having the same problem. Stuck at an empty Collab toolbar.
    Opening collab in the services tab gives me "Action failed. The requested resource could not be found".
     
  41. danielheadbang

    danielheadbang

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    Did you try deleting the packages as said above? It has only happened to me once thankfully, and when it did doing that fixed it

    Hope you can find a solution soon
     
  42. ercion

    ercion

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    Yeah I did. I also tried signing out, signing in and unlinking/linking project. Nothing worked.
     
  43. ryanc-unity

    ryanc-unity

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    Hi @ercion! It sounds like you might be running into a unique issue that our Support Team can help you with. Please get in touch with them by following the methods here.