Search Unity

[Solved] Cant Collab, says "Ask organisation owner for access to Unity Teams"

Discussion in 'Unity Collaborate' started by MadeFromPolygons, Jan 14, 2018.

  1. MadeFromPolygons

    MadeFromPolygons

    Joined:
    Oct 5, 2013
    Posts:
    3,275
    As title says, I cannot collab as it says "Ask organisation owner for access to Unity Teams" yet on the dashboard it says project has access, and members have access. Cant seem to work out what to do and refreshing does nothing.
     
    lavindeepdhillon likes this.
  2. johng_unity

    johng_unity

    Unity Technologies

    Joined:
    Nov 5, 2015
    Posts:
    158
    Hi @Daemonhahn

    If you are getting this message, it means that you are working on a project in an organization for which you don't have Unity Teams access. The organization owner/manager needs to go to:

    1) https://id.unity.com
    2) Click on the organization that the project is in
    3) Select their Unity Teams subscription
    4) In the "Manage Seats" tab, assign you a seat.

    Let us know if that doesn't work or if you have additional questions.
     
  3. MadeFromPolygons

    MadeFromPolygons

    Joined:
    Oct 5, 2013
    Posts:
    3,275
    Just so you know, this was a bug as restarting PC stopped this. Didnt do anything different in Org settings etc.
     
  4. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,771
    Thank you for letting us know about this, @Daemonhahn! I'm glad that restart fixed the issue for you. Let us know if you have any more issues.
     
  5. virgilcwyile

    virgilcwyile

    Joined:
    Jan 31, 2016
    Posts:
    52
    For me even the restart isn't helping.
     
  6. virgilcwyile

    virgilcwyile

    Joined:
    Jan 31, 2016
    Posts:
    52
    How can you help me with this same bug?
     
  7. virgilcwyile

    virgilcwyile

    Joined:
    Jan 31, 2016
    Posts:
    52
    Wow something just happened and started working. Not sure what happened. But this took my 1 hour jut to restart my system and still it didnt work :( . I think there should be less constraints to check to see if I am actually part of the project or not.
     
  8. johng_unity

    johng_unity

    Unity Technologies

    Joined:
    Nov 5, 2015
    Posts:
    158
    Hi @virgilcwyile - If you think that you are getting this message "Ask the organization owner for access to Unity Teams" in error (i.e. you have a Unity Team seat), can you try the following:

    1. Open the Unity editor.
    2. Open your project.
    3. At the top right of the editor open the Account dropdown and click on Sign Out
    4. In the same Account dropdown, click on Sign In and re-enter your credentials.
     
    tomshumphries likes this.
  9. Tegleg

    Tegleg

    Joined:
    Jun 10, 2013
    Posts:
    68
    just started happening here. yesterday collab and multiplayer was working fine.
    on the unity services dashboard (website) its suddenly not letting me do anything with the project.
    the page flashes up a couple of times for a split second and goes to the main projects page
    saying, in red:

    "unable to get org users for the project (-1)"
    "unable to get project users permission (-1)"
    "unable to load projects (-1)"

    manage seats is fine
    signed out and back in on the unity editor
    restarted editor
    still not working
     
  10. Pixsaoul

    Pixsaoul

    Joined:
    Feb 10, 2014
    Posts:
    13
    Hello,
    I have the same issues than Tegleg.
    It worked perfectly yesterday and no one changed anything on our team since then.
    All the team member have this issue. We are all using Unity Personnal.
    I have this issue on all the team I am in.

    Thanks !
     
    sobek likes this.
  11. Ma55L

    Ma55L

    Joined:
    Feb 4, 2018
    Posts:
    1
    Same problem here - i can't even access my own projects in my browser.
    When i open them im getting redirected back to the project page and i see error messages for a few seconds before:

    Unable to get Project Users Permissions. (-1)
    Unable to get permissions for the project. (-1)
    Unable to load projects. (-1)
     
    Held0fTheWelt likes this.
  12. xE150D

    xE150D

    Joined:
    Apr 18, 2017
    Posts:
    5
    EXACTLY the same here!

    I FIXED IT: Liek mentioned above, jsut sign out of your unity editor and sign in again!
     
  13. multimediamark

    multimediamark

    Joined:
    Mar 17, 2017
    Posts:
    29
    We keep getting this same error and we're a part of Unity teams. Singing out and in doesn't help
     
  14. johng_unity

    johng_unity

    Unity Technologies

    Joined:
    Nov 5, 2015
    Posts:
    158
    Can you double check that you have a Unity Teams seat in the organization that the project is in? It's possible that the project you are trying to work on is in a different organization.

    This post might be helpful for identifying the issue: https://forum.unity.com/threads/having-trouble-accessing-a-collaborate-project.514693/
     
  15. the_lemur

    the_lemur

    Joined:
    Apr 3, 2013
    Posts:
    104
    I made the project, collab'd, updated and shared it. Now it says I don't have access.

    Maybe it happened when my computer went to sleep with Unity on. That also temporarily kills the VPN. Restarting Unity didn't help. Maybe restarting the PC will.
     
  16. the_lemur

    the_lemur

    Joined:
    Apr 3, 2013
    Posts:
    104
    Worked after closing VPN and restarting Unity. Check your VPNs.
     
    ryanc-unity likes this.
  17. chencanwd1220

    chencanwd1220

    Joined:
    Jul 29, 2019
    Posts:
    1
    I have the same issue. upload_2019-12-31_10-46-32.png
    After clicking this I am taken to upload_2019-12-31_10-48-10.png .
    I have tried to:
    1, close vpn
    2, re-sign in to unity in both hub and editor
    3, restart my computer
    4, turn off my computer and start it the next day
    None of them worked. We have noticed that:
    upload_2019-12-31_10-52-6.png
    I don't have the unity teams basic in the group section, but I don't know how to add it. If I go to the register page of teams, I can either see my own team with teams basic or create new organizations.

    Help, please
    Thanks
     

    Attached Files:

  18. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,771
    Hi @chencanwd1220, I'm sorry that you're having issues using Unity Teams. Let me try to help. Go to your list of Organizations on https://id.unity.com/en/organizations/. From there, click on the Organization that you are trying to configure. On the details page, under the Subscriptions section, you should see a listing for Unity Teams Basic. Click on Unity Teams Basic to see a list of all members in your Organization and which of them have a Unity Teams seat. You can also assign and revoke seats to them from this page.
     
  19. HiddenDreamer67

    HiddenDreamer67

    Joined:
    Jan 22, 2019
    Posts:
    2
    I am having this issue as well. We have a class organization with Unity Teams Advanced. I have checked that students on a project all are members of the Organization as well as have a Unity Teams Seat on the project, and originally the students could all access the project just fine, however now one of my students when he tries to start collab is given an error message "You need owner privilege to enable or disable collab". It's especially odd because collab is already enabled and the student has previously pushed to collab for this project.
     
    ameree2 likes this.
  20. ameree2

    ameree2

    Joined:
    May 21, 2018
    Posts:
    2
    I'm having similar problems. Projects and organizations that were working fine suddenly are telling me I don't have unity team access set for the organization
     
  21. SeanBannister

    SeanBannister

    Joined:
    Jul 13, 2020
    Posts:
    3
    For anyone else having this issue when first setting up a project, I realized you have to click the button that says "off" to turn it "on". In either the services section or under Project Settings.... Services.... Collaborate...
     
    lfischbe likes this.
unityunity