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[Solved] Cannot submit change to server Reason: 504

Discussion in 'Unity Collaborate' started by Midev, Dec 28, 2017.

  1. Midev

    Midev

    Joined:
    Dec 10, 2016
    Posts:
    5
    I am getting this since yesterday: I can't seem to push any of our bigger scene files (500+ mb). We have just moved to 2017.3 so not sure that has anything to do with it?

    [Collab 2017-1228 08:26:19 GMT][Error] 'Cannot submit change to server' (23) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/UploadRequests.cpp' at line 151
    [Collab 2017-1228 08:26:19 GMT] UploadEntryRequest failed, Reason: 504 Url: https://collab.cloud.unity3d.com/ap...=UFdkyUHtutBKbsduUmxuveNKhJz3QTD_ucbkDyRV908= Result:
    [Collab 2017-1228 08:26:19 GMT][Error] 'Cannot submit change to server' (23) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Jobs/CollabPublishAsyncJob.cpp' at line 392
    UPID Received '64051b5c-8acb-4208-a394-4e9d427b2978'.
     
  2. bradunity

    bradunity

    Joined:
    Nov 12, 2013
    Posts:
    195
    @Midev I am sorry about the interruption in our service. We have located the cause of this and it should be resolved. We're setting up additional monitoring and alarms to prevent this sort of problem from occurring in the future. Please let me know if you're still running into this error. It was happening more often in our Europe region, but occasionally occurred in Asia/Pac as well.
     
  3. Midev

    Midev

    Joined:
    Dec 10, 2016
    Posts:
    5
    @bradunity It doesn't seem to be fixed for all the scenes in our project. The sizes don't seem to matter. As we can now push a 1GB (before we couldn't push that one either) scene but not a 500Mb one. It is still the Reason: 504 Url: that is coming up as the problem.
     
    Last edited: Jan 3, 2018
  4. Midev

    Midev

    Joined:
    Dec 10, 2016
    Posts:
    5
    @bradunity the scenes that can be pushed also seem different for different team members.
     
  5. bradunity

    bradunity

    Joined:
    Nov 12, 2013
    Posts:
    195
    Yep, we've noticed the same. There are some resource contention issues in our Europe region that we're trouble-shooting. We made some additional changes and all of our recent testing indicates that it's working better now. Let me know if you're still running into issues, @Midev and we can dig into your project in more detail. Sorry for causing more headaches.

    Only tangentially related, it'd be a good idea to consider breaking up large scenes: https://blogs.unity3d.com/2014/08/04/multi-scene-editing/
     
  6. Midev

    Midev

    Joined:
    Dec 10, 2016
    Posts:
    5
    Thanks for the response. Sadly we are close to beta launch and have no time to split up the scenes. But I will keep you posted on how things go.
     
  7. Marc-Saubion

    Marc-Saubion

    Joined:
    Jul 6, 2011
    Posts:
    652
    I'm afraid to say this issue is still present.

    I submitted a bug report (987169) about it last week and didn't get any response. :-/

    I managed to push some of the assets individually but one of them, a scene, won't go through. Now we know the issue is related to something in this file. It is about 17MB so the size might be it. Edit: just tried to push à 50MB bitmap and it worked, so filesize isn't a problem.

    I'd like more infos about this. I can't afford to being stuck in my work and not knowing what to do about it.

    Thanks

    Edit: restarted Unity and it worked. No idea if that's linked though.
     
    Last edited: Jan 16, 2018
  8. Marc-Saubion

    Marc-Saubion

    Joined:
    Jul 6, 2011
    Posts:
    652
    I've git the issue again and rebooting Unity worked.
     
    Ryan-Unity likes this.
  9. Joyrider

    Joyrider

    Joined:
    Aug 31, 2012
    Posts:
    27
    Hello,
    it seems we are having the same UCB upload issue with a large file, although our project contains even larger files that have been successfully uploaded in the past. And have submitted a bug report (Case 995268).

    Editor (Unity 5.5.1f1 & 2017.3p3) logs show:
    Error 'Cannot submit change to server' (23)
    UploadEntryRequest failed, Reason: 504

    Commit gets get stuck somewhere between 88% and 99% upload.
     
  10. ewermor

    ewermor

    Joined:
    Oct 19, 2014
    Posts:
    53
    Same problem here. Tried 3 times : the first was occuring with this error with 1,9 Go displayed on the editor. Both of 2 others displayed 1Go... I don't understand why the amount of datas was reduced but it still not working.

    Code (CSharp):
    1. [Collab 2018-0309 05:08:55 GMT][Error] 'Cannot submit change to server' (23) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/UploadRequests.cpp' at line 151
    2. [Collab 2018-0309 05:08:55 GMT] UploadEntryRequest  failed, Reason: 504 Url: https://collab.cloud.unity3d.com/api/projects/signedupload/ad15d9de-361a-4423-a86e-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?verify=24KonwlaaIlK7rXhinTxPNMepN_Ce1m0JPDFgjdNPEI=&expires_at=2018-03-10T01:40:51Z Result:
    3. [Collab 2018-0309 05:17:02 GMT][Error] 'Cannot submit change to server' (23) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/UploadRequests.cpp' at line 151
    4. [Collab 2018-0309 05:17:02 GMT] UploadEntryRequest  failed, Reason: 504 Url: https://collab.cloud.unity3d.com/api/projects/signedupload/ad15d9de-361a-4423-a86e-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?verify=RV3GibaT7X19bvTbFU2WKgmiAkYbnLuQ0e1WMjCyEcs=&expires_at=2018-03-10T01:40:51Z Result:
    5. [Collab 2018-0309 05:20:47 GMT][Error] 'Cannot submit change to server' (23) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/UploadRequests.cpp' at line 151
    6. [Collab 2018-0309 05:20:47 GMT] UploadEntryRequest  failed, Reason: 504 Url: https://collab.cloud.unity3d.com/api/projects/signedupload/ad15d9de-361a-4423-a86e-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?verify=QlTYAl_PUUwlvGjFPjkn1hMMHjvleLQlQNT6y_eDxRk=&expires_at=2018-03-10T01:40:51Z Result:
    7. [Collab 2018-0309 05:20:57 GMT][Error] 'Cannot submit change to server' (23) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/UploadRequests.cpp' at line 151
    8. [Collab 2018-0309 05:20:57 GMT] UploadEntryRequest  failed, Reason: 504 Url: https://collab.cloud.unity3d.com/api/projects/signedupload/ad15d9de-361a-4423-a86e-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?verify=KsARVgXQPmBFW6Kyy7xQbCwH70bkzAMIaiOau6FYTT0=&expires_at=2018-03-10T01:40:51Z Result:
    9. [Collab 2018-0309 05:38:18 GMT][Error] 'Cannot submit change to server' (23) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/UploadRequests.cpp' at line 151
    10. [Collab 2018-0309 05:38:18 GMT] UploadEntryRequest  failed, Reason: 504 Url: https://collab.cloud.unity3d.com/api/projects/signedupload/ad15d9de-361a-4423-a86e-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?verify=k_K5Lmn0X4FYKjb7uOwlm3obqxHQ0nCxuSsDMAFKrqM=&expires_at=2018-03-10T01:40:51Z Result:
    11. [Collab 2018-0309 05:39:13 GMT][Error] 'Cannot submit change to server' (23) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/UploadRequests.cpp' at line 151
    12. [Collab 2018-0309 05:39:13 GMT] UploadEntryRequest  failed, Reason: 504 Url: https://collab.cloud.unity3d.com/api/projects/signedupload/ad15d9de-361a-4423-a86e-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?verify=mGVBJ-jXFLeEAdghJk2yY5tZBEaJoe6tOiMbPIDaEb0=&expires_at=2018-03-10T01:40:51Z Result:
    13. Unloading 0 Unused Serialized files (Serialized files now loaded: 0)
    14. System memory in use before: 0.93 GB.
    15. System memory in use after: 0.93 GB.
    16.  
    17. Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 7862.
    18. Total: 27.953266 ms (FindLiveObjects: 2.936186 ms CreateObjectMapping: 0.708206 ms MarkObjects: 24.279129 ms  DeleteObjects: 0.025840 ms)
     
  11. Aberidius

    Aberidius

    Joined:
    Oct 28, 2014
    Posts:
    3
    I have got the same issue.