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[Solved] "Cannot Submit Change to Server" error

Discussion in 'Unity Collaborate' started by RavenOfCode, Jul 22, 2016.

  1. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,771
    You're correct. Because our current system is based off of AWS, which has a 5GB file size limit, Collab is currently not capable of handling files larger than that. We do plan to change this in the near future but for now this is a limitation of our system. I apologize for the confusion and will look into improving our error messaging around this scenario.
     
  2. mradfo21

    mradfo21

    Joined:
    May 16, 2013
    Posts:
    194

    cool! thanks for confirming! Yeah its a reasonable restriction, id LOVE an error message. thanks man!
     
    ryanc-unity likes this.
  3. CRYWOLF86

    CRYWOLF86

    Joined:
    Jul 23, 2016
    Posts:
    18
    So I'm uploading my project for the first time. Usually near the end it fails, and the only error message I get is "derp- failure to submit changes -derp." Where is the actual error message, telling me what went wrong, so that I can proceed to debug like some kind of software developer? Is this version control for ants? I'm sure it exists, I must just be missing it.

    Also my collab history tab is just blank, which seems weird.
     
  4. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,771
    Hi @CRYWOLF86! When you see an error like that in the Toolbar or Console then you can open your Editor log to see more information. You can also run the Unity Editor with the -enableCollabEventLogs to get even more Collab-related logging.

    As for your blank Collab History window, that sounds like it could be a network-related issue. Could you please use our Network Reporting Tool to generate a log that you could submit to our Support team so that they can help determine the cause of the problem?
     
  5. lightyearz2

    lightyearz2

    Joined:
    Sep 20, 2017
    Posts:
    1
    Hello everyone, I have found something that I think is rather interesting. Every time I collab after this error, it still says the same file size before I hit collab. But when I reach the loading wheel, the file size has dropped really far. It went from about 2000 to 300 to 70, to 43, loading faster every time. Now at 25, I'm getting : Unknown error, unable to access cloud services. Can anyone help!
     
  6. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,771
    Hi @lightyearz2. It sounds like your network might be interfering with your connection to Unity's services. Would you mind using our Network Reporting Tool and submitting it to our Support team so that they can help determine what might be the source of the issue? A quick thing to try is disabling any firewalls or proxies that you're using to see if that helps.
     
  7. ViperTechnologies

    ViperTechnologies

    Joined:
    Apr 28, 2017
    Posts:
    36
    Hi there,
    i am having the same problem ! its painful
    no partial uploads no nothing ! nothing works

    here is the error log from editor:

    Error: Analytics: SubmitRequest skipped because it was sent more than once in 0.10 seconds
    [Collab 2018-0909 15:10:07 GMT][Error] 'Cannot submit change to server' (23) returned in '/Users/builduser/buildslave/unity/build/Editor/Src/Collab/Requests/SubmitRequest.cpp' at line 144
    [Collab 2018-0909 15:10:07 GMT] SubmitRequest failed, Reason: 502 Url: https://collab.cloud.unity3d.com/ap...b-8279-25b05eee83f0/branches/master/revisions Result: An invalid response was received from the upstream server

    [Collab 2018-0909 15:10:07 GMT][Error] 'Cannot submit change to server' (23) returned in '/Users/builduser/buildslave/unity/build/Editor/Src/Collab/Jobs/CollabPublishAsyncJob.cpp' at line 392
    UPID Received '50f73b11-d58e-4fcb-8279-25b05eee83f0'.
    UPID Received '50f73b11-d58e-4fcb-8279-25b05eee83f0'.
    Refresh: detecting if any assets need to be imported or removed ...
    Refresh: elapses 0.069837 seconds (Nothing changed)
    Refresh completed in 0.069927 seconds.

    i previously posted on the forums and even submit a ticket to the support, but nothing !
    any one can help ?

    backlog:
    https://forum.unity.com/threads/col...-no-space-left-on-device.459134/#post-3654223
    https://support.unity3d.com/hc/en-us/requests/543771
     
  8. Lewnatic

    Lewnatic

    Joined:
    Sep 29, 2012
    Posts:
    206
    Lol i had the same problem. Thanks for that conclusion. I also wonder why Unity collab is simply not able to tell that its because of that substance files? I literally tried to solve this for 3 months.
     
    ina likes this.
  9. Lewnatic

    Lewnatic

    Joined:
    Sep 29, 2012
    Posts:
    206
    Code (CSharp):
    1.  
    2. Refresh completed in 0.333084 seconds.
    3. <RI> Initialized touch support.
    4.  
    5. <RI> Initialized touch support.
    6.  
    7. [Collab 2018-1022 00:19:57 GMT][Error] 'Cannot submit change to server' (23) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/UploadRequests.cpp' at line 152
    8. [Collab 2018-1022 00:19:57 GMT] UploadEntryRequest  failed, Reason: 504 Url: https://eu-cache-collab.cloud.unity3d.com/api/projects/signedupload/9d5f5982-24f1-46b6-8662-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?verify=FYSJDjOEh0TKToGmdteoyfb4x-uwI7q3JO_GPAOMegs=&expires_at=2018-10-23T00:15:09Z Result:
    9. UPID Received '9d5f5982-24f1-46b6-8662-3168dced1e7d'.
    10. [Collab 2018-1022 00:21:12 GMT][Error] 'Cannot submit change to server' (23) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/UploadRequests.cpp' at line 152
    11. [Collab 2018-1022 00:21:12 GMT] UploadEntryRequest  failed, Reason: 504 Url: https://eu-cache-collab.cloud.unity3d.com/api/projects/signedupload/9d5f5982-24f1-46b6-8662-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?verify=-iWID_f3oeMNu-wcaKSMJ8tUrXvSSyvKxBrbs91QV7s=&expires_at=2018-10-23T00:15:09Z Result:
    12. UPID Received '9d5f5982-24f1-46b6-8662-3168dced1e7d'.
    13. [Collab 2018-1022 00:21:31 GMT][Error] 'Cannot submit change to server' (23) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/UploadRequests.cpp' at line 152
    14. [Collab 2018-1022 00:21:31 GMT] UploadEntryRequest  failed, Reason: 0 Url: https://eu-cache-collab.cloud.unity3d.com/api/projects/signedupload/9d5f5982-24f1-46b6-8662-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?verify=8q0GhbWtu533b2YdBpCHL8Owt3hpFxkkJkGlj3IouVY=&expires_at=2018-10-23T00:15:09Z Result:
    15. Refresh: detecting if any assets need to be imported or removed ...
    16. Refresh: elapses 0.235921 seconds
    17. Refreshing native plugins compatible for Editor in 1.92 ms, found 18 plugins.
    18. Preloading 3 native plugins for Editor in 0.17 ms.
    19.  
    20. ----- Total AssetImport time: 0.228109s, AssetImport time: 0.000001s, Asset hashing: 0.000000s [0 B, 0.000000 mb/s]
    21.  
    22. Refresh completed in 0.309064 seconds.
    edit: I called it to early. Problem is still here. Upload failed at 100% Guess its time to cancel my collab subscription because its not usably and move back to github again.
     
    ina likes this.
  10. aklgupta

    aklgupta

    Joined:
    Jun 9, 2014
    Posts:
    29
    This solved the issue for me.
     
  11. JayRondon

    JayRondon

    Joined:
    Mar 30, 2019
    Posts:
    1
    Ok So its 2018 and its still bugged without a doubt. im a complete and utter noob at unity but ik for a fact that my game was fine before i updated Collab. I finally finished painting my terrain everything was fine and then i tried to collab and it said to update (didnt give me the option) it updated and then i got these errors. i ended up removing some things then clicking the "Choose mine" and reloading unity a couple times and it went away. this needs to be fixed
     
  12. f4th4n

    f4th4n

    Joined:
    Sep 9, 2019
    Posts:
    1
    Got the same error, I fixed it by restarting Unity.
     
  13. D34Ds1NV0K3R

    D34Ds1NV0K3R

    Joined:
    May 26, 2020
    Posts:
    1
    Hello dude,
    Same problem here, its happening because you are try to submit changes to the server, but u have a merge to be done, so, uv got to download and install the diff/merge tool (Source tool / diff merge, for example), it allow u to check what is different bettwen your local projct and the server project, so, after u check the changes with this tool u can make the server update files using the collab.

    download:
    https://sourcegear.com/diffmerge/downloads.php

    how to set it in unity:
    EDIT -> PREFERENCES -> External TOOLS -> Revision Controll Diff/Merge

    I hope that it helped you!

    by: andre myszko
     
  14. Glacier1010

    Glacier1010

    Joined:
    May 3, 2020
    Posts:
    1
    Hi, I'm getting the "Cannot submit change to server" problem here but I don't have anything like the trash button.
    Do you know what I can do?
     
  15. Spip5

    Spip5

    Joined:
    Dec 1, 2017
    Posts:
    4
    Hi !
    2021, facing a similar problem. Log gives no usefull information at all :
    --> Upload stops randomly after sending few MB.
    --> "Cannot submit change to server"

    We have more than enough storage left on our Dashboard (1.5GB / 25).

    Unity Version : 2019.4.18f1
    Editor log :

    Code (CSharp):
    1. [Collab 2021-0216 17:37:18 GMT][Error] 'Cannot submit change to server' (23) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/UploadRequests.cpp' at line 150
    2. [Collab 2021-0216 17:37:18 GMT] UploadEntryRequest  failed, Reason: 100 Url: https://storage.googleapis.com/unitycloud-collab-store-production-europe/e654644d-6d4b-41c7-8e2f-6354556cc8dd/8a96a9fc52386d72081d08e9478edf4f?GoogleAccessId=collab-app%40unity-cs-collab-prd.iam.gserviceaccount.com&Expires=1613583416&Signature=A6ODgGO%2BQ2OfcgkeP5EpcxqQnPRNMCEb4b0sePYYRIbU25EGkBZU7V9vfVQjWLs8WUR5iZVZjpTa6sqwi8poclSSSAh1XWUaF9pohKHjBlG%2FZ6vKb4hx%2BVrztoqpfP0BqzQUyVCMVoTrohTVCL8rNN3jADNX4%2F1QmlZbraWUg0vVFQ%2F2DvDDKOuSeQoqiaKvz5FO%2B2unxcstl%2F6lbTMuyin1YhvQUG5%2FNNtYj53SHfAeOzeaJdWEa0k%2F4r6RADpjJTSSC9nus%2FhJ7fwiw9GTaIC4gS7qUvAn2Uw4FIUTvl5%2FFQ88sgEA3paYQmC%2FpPVXAWtOROziPPYYA0KNmdgPDg%3D%3D Result:
    3. [Collab 2021-0216 17:37:18 GMT][Error] 'Cannot submit change to server' (23) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/UploadRequests.cpp' at line 150
    4. [Collab 2021-0216 17:37:18 GMT] UploadEntryRequest  failed, Reason: 100 Url: https://storage.googleapis.com/unitycloud-collab-store-production-europe/e654644d-6d4b-41c7-8e2f-6354556cc8dd/d8881956ec51d44e52e5998887ed61b2?GoogleAccessId=collab-app%40unity-cs-collab-prd.iam.gserviceaccount.com&Expires=1613583416&Signature=jnfQvDKCywmEiEZPD6U5DKkTaCByEOjx4pFqWCWKjqfMgUQnVHSmyhR4d34331CjKjaFgIOSnwXYqfoArg3hwjLXDyMtwWWg%2FaNpPHVzZCBbLYhEB7k1T%2FhlwVSTMil88wbJMpUph8aDcOX1p%2BFVzpa8VoX9oo4vD%2Bf1rZrKnmz5ZazPeYvLrn5oLkjMfBme23w0oR%2FgpCBogJQa5XuNIayBYgJONLsBN2ePZPmvDAz066acgsCfkGgcDFmjU%2FZjskE4jd6toByhSCmka9N8JwB%2FpIA1%2FcQjSbku3aBrSvGCntxEp5BMe5JpbXEDllGNX3RGndN9OnQ11BeABgBzyA%3D%3D Result:
    5. [Collab 2021-0216 17:37:18 GMT][Error] 'Cannot submit change to server' (23) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/UploadRequests.cpp' at line 150
    6. [Collab 2021-0216 17:37:18 GMT] UploadEntryRequest  failed, Reason: 100 Url: https://storage.googleapis.com/unitycloud-collab-store-production-europe/e654644d-6d4b-41c7-8e2f-6354556cc8dd/0f0b3c6e325bdeaea55af858733a5ab0?GoogleAccessId=collab-app%40unity-cs-collab-prd.iam.gserviceaccount.com&Expires=1613583416&Signature=fMCYbkHz8eb0c3%2FHY%2By8JVeXFcjDaMKle4YWxaaAZMyUvLuG1nO0wd7isD%2F5MX0en58ENREGetZCOCStjgC1cISHRKL0O98saaQGQgeA%2BlgyEVNsVuvRV2mpE1YsxG7KdiGc6nPZ%2F8geBfqsROgGH41oZqPsBaBTuJ7HRO%2Fgt12fdVv5Y7leCwA6ac2hS3A6T7hHoqOzNbStv2I8muUKvpxoWOs5nqlEEwz5W315YzTWECYtbNQ0VSjTrcKhbEAIvTu6VNcHJsf1MPCN9r6YhRgvHSGIngfzNXwRJGJ%2F29mrqfoNYSkAZzRhLpSmwa7MTA%2FEgE%2BVP0vwRcWd7R%2Fkxw%3D%3D Result:
    7. [Collab 2021-0216 17:37:18 GMT][Error] 'Cannot submit change to server' (23) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/UploadRequests.cpp' at line 150
    8. [Collab 2021-0216 17:37:18 GMT] UploadEntryRequest  failed, Reason: 100 Url: https://storage.googleapis.com/unitycloud-collab-store-production-europe/e654644d-6d4b-41c7-8e2f-6354556cc8dd/3f7f646d8bcace4484993f65604e565a?GoogleAccessId=collab-app%40unity-cs-collab-prd.iam.gserviceaccount.com&Expires=1613583416&Signature=TKA2pknPmxrhw%2FwRdRbSrEAZcD2G8SqwFifQWDMNP8v2cJu%2FDBezTEn6EhpX54jQA8YCFEiyCCldq6hd9wLJqgVouzVP4rjj%2BfkC47FztYjC8dlqytJnaqxmKKCxRRnvLtIe47I0pG2w1qpPl%2BnF60cQ%2Bv4ZXHTq%2BsVFZLrLHxY1rnFw2bkBYDJVnn3qWeAGQs4wb9dXKt9c7Zpj7L1Y%2FX7coLeNx%2B2BM0VZzAthX5hXz5Kb7CHYubr8rSZbzfYVCV1EjFFXyEZrPd4MSZ4%2BomG1WLbSxSdgNjJ7bEyb7apz4ZAt4yLTPHQ5%2FQDlrW6yGyBquCbSSfSOzrHeZ3tyGg%3D%3D Result:
    9. [Collab 2021-0216 17:37:18 GMT][Error] 'Cannot submit change to server' (23) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/UploadRequests.cpp' at line 150
    10. [Collab 2021-0216 17:37:18 GMT] UploadEntryRequest  failed, Reason: 100 Url: https://storage.googleapis.com/unitycloud-collab-store-production-europe/e654644d-6d4b-41c7-8e2f-6354556cc8dd/d15f529e62068b9206a5bbde4502effb?GoogleAccessId=collab-app%40unity-cs-collab-prd.iam.gserviceaccount.com&Expires=1613583416&Signature=RCgmV8w97Lv8m5%2FEzlwbQrL42tUTUB8ZC6RCh5evcDS3DqRerOddpBCiZq%2B3H4JKLyka17uiIPj4DJKU%2BjJwjbr7iWjDSxz7XRildZjGGHDn%2Byqiqwc%2FO9VDG8NZi29mXBT0wY5p0AJf85TmNjfy8XZO6zMe0SRiQHt66GAxrVczO0mjHyDiv3S13q6oymYEQXdJ3gHOAsn2%2BsFiGsijwhC9SM6G7nGYE5o3ldCHQC3l9J7dFzd1gmPtlCoEMiQ7n%2FLNIO0NPbw%2FQ58Xyt%2FTHIdb%2FASHfh8aVRvv9TpPFxGfjnk25cvZfmoO%2B1%2Bu3Lpr3pbDG%2B0HGi8fu%2B5RC5wg3A%3D%3D Result:
    11. [Collab 2021-0216 17:37:18 GMT][Error] 'Cannot submit change to server' (23) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Jobs/CollabPublishAsyncJob.cpp' at line 391
    Dows anyone have a clue what's going on ? Thanks !

    Edit : For some reason the bug report feature in Unity crashes, so I can't report the bug :-/...

    Edit 2 : after some digging using the Partial Publish, I was able to locate the issue. One folder refused to upload. Renaming it solved the issue ("Sounds" --> "Sound").
    It would be nice to have some clue on what is causing errors on collab fails, as this kind of error clearly is not explainable, and hard to solve.
     
    Last edited: Feb 17, 2021
  16. FariAnderson

    FariAnderson

    Joined:
    Jan 20, 2020
    Posts:
    17
    i just had the same issue, so i backed up my assets, deleted them all from project folder, then reopened Editor and Synced, it worked, after that overwritten the assets with those i had backed up and published them.
     
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