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[Solved] - Cannot download entry - 404 error

Discussion in 'Unity Collaborate' started by rbosse, Jul 9, 2017.

  1. rbosse

    rbosse

    Joined:
    May 21, 2015
    Posts:
    18
    Hey all,

    My friend and I were working on a game together and after a few unity updates, we attempted to download the game we had and it failed to do so. We are both getting a 404 error.

    Can anyone see what the problem could be? I've attempted deleting local files and also choosing a new folder. This happens to us both.

    Editor.log is attached.
     

    Attached Files:

    rbosse, Jul 9, 2017
    #1

  2. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @rbosse! Could you both try deleting your Collab Snapshot file in your [ProjectDirectory]/Library/Collab?
     
    Ryan-Unity, Jul 10, 2017
    #2

  3. rbosse

    rbosse

    Joined:
    May 21, 2015
    Posts:
    18
    Neither of us have this project on our machine anymore. We both took a break, installed a new beta version of Unity then attempted a new fresh download which now fails.
     
    rbosse, Jul 10, 2017
    #3

  4. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    It seemed like your project was stuck in an archive state. I unlocked your project for you. Can both of you check if you can download your project now?
     
    Ryan-Unity, Jul 10, 2017
    #4

  5. rbosse

    rbosse

    Joined:
    May 21, 2015
    Posts:
    18
    Same error, 404, like the path doesn't exist. The odd part, it gets to about .03MB then cans.

    [Collab 2017-0712 02:01:20 GMT] DownloadEntryRequest failed, Reason: 404 Url: https://collab.cloud.unity3d.com/ap...cache/source/524bf55095f408d404a9b4f8034819e5 Result:
    [Collab 2017-0712 02:01:20 GMT][Error] 'Cannot download entry' (27) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Jobs/CollabUpdateAsyncJob.cpp' at line 1034
     
    rbosse, Jul 12, 2017
    #5

  6. Bampolampy

    Bampolampy

    Unity Technologies

    Joined:
    May 31, 2017
    Posts:
    2
    Hey @rbosse, we have identified an issue with how your project has been archived in our systems and are working to resolve it. I should have access to your data fixed by tomorrow, apologies for the inconvenience. I'll let you know as soon as it should be available.
     
    Bampolampy, Jul 12, 2017
    #6

  7. rbosse

    rbosse

    Joined:
    May 21, 2015
    Posts:
    18
    Thanks. No problem on the wait. I'm glad you guys could figure it out, maybe it'll help you with future production projects :)
     
    rbosse, Jul 13, 2017
    #7

  8. Bampolampy

    Bampolampy

    Unity Technologies

    Joined:
    May 31, 2017
    Posts:
    2
    @rbosse, you should now be able to access your files again. Many thanks for reporting this issue, it certainly does help us track down and fix bugs! Please let us know if you see any further issues. Once again, sorry for the delay.
     
    Bampolampy, Jul 14, 2017
    #8

  9. rbosse

    rbosse

    Joined:
    May 21, 2015
    Posts:
    18
    Mark this baby solved. Yes, it worked. Thanks a lot Bamp and ryanc. Not a problem. I work in a similar style business, SDLC... bleh :)
     
    rbosse, Jul 15, 2017
    #9
    Ryan-Unity likes this.