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[SOLVED] Asset Store order declined (level 11 not working)

Discussion in 'Editor & General Support' started by Shushustorm, May 1, 2015.

  1. Shushustorm

    Shushustorm

    Joined:
    Jan 6, 2014
    Posts:
    1,084
    Hello everyone!
    As it is the first of the month and there are new items available to level 11, I wanted to take a look at them and actually wanted to download some of those.
    But when I try doing so, I get an error message on the "Review your Order" page.
    It says "Your order was declined. Please verify your information."
    This page only shows the Billing Address along with the Payment Details, which are both correct and "Your Order", "Total amount" and "Pay".
    So basically, that page only allows me to click on "Pay", which leads to the described error message.
    Also, I allowed pop-ups just like it says in the window that has shown up for entering my password.
    I’m on Mac OS Yosemite using Safari 8.
    Any ideas?

    Many thanks in advance,
    Best wishes,
    Shu
     
  2. mcconrad

    mcconrad

    Joined:
    Jul 16, 2013
    Posts:
    155
    i'm getting same issue
     
  3. StefanoCecere

    StefanoCecere

    Joined:
    Jun 10, 2011
    Posts:
    210
    since yesterday i have this error (first time ever in years)
    Screenshot 2015-05-02 10.37.43.png
     
  4. Dustin-Horne

    Dustin-Horne

    Joined:
    Apr 4, 2013
    Posts:
    4,568
    Worked fine for me 10 minutes ago. Try again if you're still having a problem.
     
  5. mcconrad

    mcconrad

    Joined:
    Jul 16, 2013
    Posts:
    155
    just now:
    Review your Order
    Your order was declined. Please verify your information.

    all info is correct.
     
  6. Dustin-Horne

    Dustin-Horne

    Joined:
    Apr 4, 2013
    Posts:
    4,568
    send an email to assetstore@unity3d.com. There are a few others that have had L11 issues this month for some reason it sounds like.
     
  7. Shushustorm

    Shushustorm

    Joined:
    Jan 6, 2014
    Posts:
    1,084
    Thank you for pointing this out, Dustin Horne! I will do so.
    The problem really is only occurring for level 11 assets, at least for me. When I try to buy and download other assets (I just downloaded some free assets), it works.
     
    Dustin-Horne likes this.
  8. Shushustorm

    Shushustorm

    Joined:
    Jan 6, 2014
    Posts:
    1,084
    It seems to be working again.
     
    Dustin-Horne likes this.
  9. Aramaiait3

    Aramaiait3

    Joined:
    Sep 7, 2015
    Posts:
    6
    I know this topic has been closed, but it can still help. How do I know the assets at level 11.