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Bug Signup on DeltaDNA website isn't working

Discussion in 'Unity Ads & User Acquisition' started by toto007, Jun 21, 2022.

  1. toto007

    toto007

    Joined:
    Jul 18, 2014
    Posts:
    33
    I am trying to sign up from https://www.deltadna.net/signup but I get an error 500 in the console. I have tried different browsers but I get the same error.
     

    Attached Files:

    toto007, Jun 21, 2022
    #1

  2. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    14,446
    JeffDUnity3D, Jun 21, 2022
    #2

  3. toto007

    toto007

    Joined:
    Jul 18, 2014
    Posts:
    33
    My goal is "optimize my ads with unity" as said this page https://unity.com/solutions/mobile-business/sdk-for-advertisers



    This page suggests deltaDNA sdk integration to get more information in user acquisition. So my question is:
    If I now integrate Unity Analytics Beta, will advertising campaign return more information that I would have had with DeltaDNA?
     

    Attached Files:

    toto007, Jun 22, 2022
    #3

  4. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

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    May 2, 2017
    Posts:
    14,446
    JeffDUnity3D, Jun 22, 2022
    #4

  5. unity_Ctri

    unity_Ctri

    Unity Technologies

    Joined:
    Oct 20, 2020
    Posts:
    81
    Hey @toto007, thanks for the report about the broken sign-up. I tried it myself just now and it seemed to work okay.

    As Jeff said above, the article there is a little out of date, and as such misleading.
    The feature isn't available (or especially worthwhile ) to users who aren't surpassing a certain threshold of ads traffic in their games.

    Sorry to be the bearer of bad news on that front. My colleagues did ask me to thank you for finding the old article - we're getting that updated to avoid further confusion.
     
    unity_Ctri, Jun 24, 2022
    #5
    SoloSebo likes this.

  6. toto007

    toto007

    Joined:
    Jul 18, 2014
    Posts:
    33

    Hi @unity_Ctri, thank you for your support. I tried a lot of times to signup but the error 500 is always present. What's wrong? Can you try with my same information please?

    Screenshot 2022-06-28 at 12.24.30.png
    In any case, it is not clear if I can use DeltaDna in the meantime (even though it has been shut down) or if I need to use Unity Analytic Beta to get more information about my ad campaign? And what is the amount of ad traffic for which I need to enable the feature to get more information about user acquisition?


    Thank you
    Giuseppe
     
    toto007, Jun 28, 2022
    #6

  7. PLTK_Liviu

    PLTK_Liviu

    Joined:
    Mar 9, 2021
    Posts:
    4
    Hello @unity_Ctri, @JeffDUnity3D
    Any news about this?
    Our marketing team wants to use the new features to enhance campaign information too and we have lots of users.
    Has Unity merged this feature or we need to stick to the deltaDNA SDK for this campaign information?

    It's been quite misleading because we are not sure what SDK we need to implement in the end.
    DeltaDNA/Unity Ads SDK or Unity Analytics?
    We don't monetize so it seems the answer should be DeltaDNA according to the (outdated) docs.

    I see that everything is trying to get merged in Unity Gaming Services and some beta features have already been released:
    https://unity.com/solutions/gaming-services
     
    Last edited: Sep 19, 2022
    PLTK_Liviu, Sep 19, 2022
    #7

  8. JasmineS_Unity

    JasmineS_Unity

    Unity Technologies

    Joined:
    Aug 17, 2018
    Posts:
    41
    Hi, I can help clarify, currently:
    - Unity Analytics package is not used for user acquisition;
    - DeltaDNA package is not used for user acquisition anymore;
    - For advertisers who want to run Audience PinPointer campaigns(Retention, IAP ROAS), can integrate UnityAds SDK in addition to the mandatory MMP solution for powering up campaign optimization:
    https://docs.unity.com/acquire/APP-post-install-events-Unity-Ads.html

    If need a detailed investigation for a specific game, please feel free to send us a support ticket.
    https://docs.unity.com/ads/Support.html
     
    JasmineS_Unity, Sep 21, 2022
    #8

  9. PLTK_Liviu

    PLTK_Liviu

    Joined:
    Mar 9, 2021
    Posts:
    4
    Hi @JasmineS_Unity thank you for replying me!
    Will we also be able to see the data of those post install events in the dashboards like for example Firebase or deltaDNA does?

    Best regards,
     
    Last edited: Sep 21, 2022
    PLTK_Liviu, Sep 21, 2022
    #9

  10. JasmineS_Unity

    JasmineS_Unity

    Unity Technologies

    Joined:
    Aug 17, 2018
    Posts:
    41
    Hi @PLTK_Liviu, my pleasure to provide support.

    Currently no, the post-install events data collected by the UnityAds SDK is not available in Report Builder(customer report) yet.
    MMP events can be checked in Report Builder.
     
    JasmineS_Unity, Sep 22, 2022
    #10
    PLTK_Liviu likes this.